Raamamirtham Sekar’s Post

Disbursement accounting in shipping is essential for tracking all voyage expenses like port charges, fuel, crew salaries, and maintenance. It ensures transparency, cost control, budgeting, and compliance with regulations. This accounting practice helps monitor financial performance, aiding in decision-making for efficient, transparent, and profitable shipping operations. "Introducing DA Desk by Marcura – Your Ultimate Solution for Streamlined Disbursement Accounting in Shipping! With our cutting-edge platform, you can ensure compliance, monitor performance, and enhance profitability in your shipping operations . Experience efficiency, transparency, and success in your financial management – choose DA Desk today!"

Utilize systems to help deliver great service! Ultimately delivering exceptional customer service comes down to each interaction between an employee and a customer, but having good systems in place can help. Are you aware of the conversations that take place between your customers and other representatives of your company? Your customers expect you to be sharing this information and do not want to explain their situation every time they speak with a new member of your team. Document important calls and emails so that others can view the information prior to contacting the customer.

Quality in customer service is essential for business success, as it enhances customer satisfaction and loyalty. Improving service quality leads to positive experiences, which in turn drives referrals and increased sales.📊

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Chasing revenue alone does not guarantee sustainable growth, whereas prioritizing customer satisfaction fosters long-term revenue stability. By focusing on meeting and exceeding customer expectations, businesses build strong, loyal relationships that drive repeat business and positive referrals. This commitment to delivering exceptional value ensures a more reliable and enduring growth trajectory.

Customer satisfaction is driven by high-quality products, strong support, clear communication, meeting expectations, easy user experience, personalized service, good value, responsive feedback handling, excellent after-sales service, and a good market fit.

Call length is one of the key parameters customer service departments use to measure their performance. Although longer conversations may be necessary for answering complex questions, they can decrease customer satisfaction when it comes to handling simpler ones. In fact, if simple inquiries take more than 3 minutes to resolve, the likelihood of customers expressing dissatisfaction increases by as much as 25%. So, to maintain high customer satisfaction levels, you can benefit from practicing solving your most popular inquiries in a quick and effective way. This approach results in increased capacity in the customer center and fewer dissatisfied customers.

How does quality enhance customer loyalty? High-quality offerings not only meet but often exceed customer expectations, leading to greater satisfaction. This satisfaction is key to developing loyalty, as satisfied customers are more likely to return and recommend your brand to others.

Let the customer service begin with ‘What does the client expect?’ and deliver it.