What would happen if your customers didn’t always get their 2FA login code? Would you lose them? Or maybe they can't complete the transaction and you have left them frustrated. That tiny message is business critical. A mere 0.5% drop in service uptime has huge implications – it equates to 40 hours of downtime per year. We're confident we provide the best service we can. But we also know we operate in a complex, evolving industry. Things can go wrong. That’s why we tell our clients to get a backup. We’re a partner to them, not just a service provider. The goal is to make our clients think more critically and actually understand how business messaging works. Not only sell a service with a margin on top. So my question is - does your provider actually care about your business? Or just about the money you bring in. #businessmessaging #partnerships
Insightful.
Account Executive @ Messente | Making business messaging worry-free | Ex Microsoft | Retired Twitter personal brand
8moit especially hurts because if you lose the potential customer it was literally at the last step of the funnel...