SimplePowerIT’s Post

Last week's system outage highlighted critical lessons for everyone and affected many different industries worldwide. A failure in CrowdStrike's endpoint protection service led to widespread Windows Blue Screen of Death (BSOD) issues. I am not an IT guru, but I realize why our agency tech specialist, 👨🏻💻 Alban Leung, always asks us to follow these four simple steps ✅ . While system outages and software issues can sometimes be beyond our control, there are steps we can take to minimize the risk and keep our operations running smoothly: 1️⃣ Keep Your Software Updated: Regularly update your operating system and all software. Updates often include fixes for known issues that could cause crashes. 2️⃣ Avoid Installing Unnecessary Software: Only install software from trusted sources. Unnecessary or unverified software can introduce conflicts and cause system instability. 3️⃣ Backup Your Data: Regularly back up important data to ensure you don’t lose valuable information if your system crashes. 4️⃣ Shut Down After Use: Shutting down your computer when you’re done using it can help prevent issues. It gives the system a fresh start, clears temporary files, and can resolve minor software glitches. As we navigate an increasingly digital landscape, these lessons are more relevant than ever. #Kudos to Alban for helping fix all the BLUE screens in the past few days. We appreciate your efforts, as always!

Recovering From the Global Tech Outage Could be a Long, Arduous Process - The company that caused a massive computer outage across the world says a flawed update has been rolled back – but that doesn’t necessarily help the thousands of businesses that have been affected by the glitch. - The CrowdStrike software issue at the heart of the outage runs at such a deep level in affected computers and systems that getting them up and running just to be fixed will be, in many cases, an enormous challenge. - That’s compounded by the fact that many of the servers that may contain information needed to get these systems working again are themselves caught in a cycle of crashing and rebooting. WILL THE AFFECTED SYSTEMS BE MORE VULNERABLE TO CYBERATTACK? https://lnkd.in/gHX9cYqG

To Our Customers and Partners July 19, 2024|George Kurtz |Executive Viewpoint Valued Customers and Partners, I want to sincerely apologize directly to all of you for today’s outage. All of CrowdStrike understands the gravity and impact of the situation. We quickly identified the issue and deployed a fix, allowing us to focus diligently on restoring customer systems as our highest priority. The outage was caused by a defect found in a Falcon content update for Windows hosts. Mac and Linux hosts are not impacted. This was not a cyberattack. We are working closely with impacted customers and partners to ensure that all systems are restored, so you can deliver the services your customers rely on. CrowdStrike is operating normally, and this issue does not affect our Falcon platform systems. There is no impact to any protection if the Falcon sensor is installed. Falcon Complete and Falcon OverWatch services are not disrupted. We will provide continuous updates through our Support Portal at https://lnkd.in/gcUCG9sg and via the CrowdStrike blog at https://lnkd.in/gFQmuh7z. Please continue to visit these sites for the latest updates. We have mobilized all of CrowdStrike to help you and your teams. If you have questions or need additional support, please reach out to your CrowdStrike representative or Technical Support. We know that adversaries and bad actors will try to exploit events like this. I encourage everyone to remain vigilant and ensure that you’re engaging with official CrowdStrike representatives. Our blog and technical support will continue to be the official channels for the latest updates. Nothing is more important to me than the trust and confidence that our customers and partners have put into CrowdStrike. As we resolve this incident, you have my commitment to provide full transparency on how this occurred and steps we’re taking to prevent anything like this from happening again. George Kurtz CrowdStrike Founder and CEO

You might have heard the news today about the global disruption caused by a Crowdstrike update. All Citynet Services are fully operational and have not been impacted by the current Crowdstrike issue. If you are a Citynet CityCare customer and are experiencing issues, please use your normal support channels. For other Citynet customers needing support with this issue, please reach out to us at 1.800.881.2638 or support@citynet.net   A temporary workaround has been issued:   Boot Windows into Safe Mode or the Windows Recovery Environment Navigate to the C:\Windows\System32\drivers\CrowdStrike directory Locate the file matching “C-00000291*.sys”, and delete it. Boot the host normally.   Please note that the process is manual and time-consuming, but it's a method you can use to maintain your critical infrastructure.   Additionally, there are several places where you can validate this information. https://lnkd.in/eFvA_4aq https://lnkd.in/eFWmuXA2 https://lnkd.in/etnwihdp

A note from CrowdStrike CEO, thank you to everyone working through the weekend with us, we will get through this together. Valued Customers and Partners, I want to sincerely apologize directly to all of you for today’s outage. All of CrowdStrike understands the gravity and impact of the situation. We quickly identified the issue and deployed a fix, allowing us to focus diligently on restoring customer systems as our highest priority. The outage was caused by a defect found in a Falcon content update for Windows hosts. Mac and Linux hosts are not impacted. This was not a cyberattack. We are working closely with impacted customers and partners to ensure that all systems are restored, so you can deliver the services your customers rely on. CrowdStrike is operating normally, and this issue does not affect our Falcon platform systems. There is no impact to any protection if the Falcon sensor is installed. Falcon Complete and Falcon OverWatch services are not disrupted. We will provide continuous updates through our Support Portal at https://lnkd.in/eJ8UH5Ms and via the CrowdStrike blog at https://lnkd.in/e2RxyeaB. Please continue to visit these sites for the latest updates. We have mobilized all of CrowdStrike to help you and your teams. If you have questions or need additional support, please reach out to your CrowdStrike representative or Technical Support. We know that adversaries and bad actors will try to exploit events like this. I encourage everyone to remain vigilant and ensure that you’re engaging with official CrowdStrike representatives. Our blog and technical support will continue to be the official channels for the latest updates. Nothing is more important to me than the trust and confidence that our customers and partners have put into CrowdStrike. As we resolve this incident, you have my commitment to provide full transparency on how this occurred and steps we’re taking to prevent anything like this from happening again. George Kurtz CrowdStrike Founder and CEO

A note from CrowdStrike CEO, thank you to everyone working through the weekend with us, we will get through this together. Valued Customers and Partners, I want to sincerely apologize directly to all of you for today’s outage. All of CrowdStrike understands the gravity and impact of the situation. We quickly identified the issue and deployed a fix, allowing us to focus diligently on restoring customer systems as our highest priority. The outage was caused by a defect found in a Falcon content update for Windows hosts. Mac and Linux hosts are not impacted. This was not a cyberattack. We are working closely with impacted customers and partners to ensure that all systems are restored, so you can deliver the services your customers rely on. CrowdStrike is operating normally, and this issue does not affect our Falcon platform systems. There is no impact to any protection if the Falcon sensor is installed. Falcon Complete and Falcon OverWatch services are not disrupted. We will provide continuous updates through our Support Portal at https://lnkd.in/eJ8UH5Ms and via the CrowdStrike blog at https://lnkd.in/e2RxyeaB. Please continue to visit these sites for the latest updates. We have mobilized all of CrowdStrike to help you and your teams. If you have questions or need additional support, please reach out to your CrowdStrike representative or Technical Support. We know that adversaries and bad actors will try to exploit events like this. I encourage everyone to remain vigilant and ensure that you’re engaging with official CrowdStrike representatives. Our blog and technical support will continue to be the official channels for the latest updates. Nothing is more important to me than the trust and confidence that our customers and partners have put into CrowdStrike. As we resolve this incident, you have my commitment to provide full transparency on how this occurred and steps we’re taking to prevent anything like this from happening again. George Kurtz CrowdStrike Founder and CEO

A note from CrowdStrike CEO, thank you to everyone working through the weekend with us, we will get through this together. Valued Customers and Partners, I want to sincerely apologize directly to all of you for today’s outage. All of CrowdStrike understands the gravity and impact of the situation. We quickly identified the issue and deployed a fix, allowing us to focus diligently on restoring customer systems as our highest priority. The outage was caused by a defect found in a Falcon content update for Windows hosts. Mac and Linux hosts are not impacted. This was not a cyberattack. We are working closely with impacted customers and partners to ensure that all systems are restored, so you can deliver the services your customers rely on. CrowdStrike is operating normally, and this issue does not affect our Falcon platform systems. There is no impact to any protection if the Falcon sensor is installed. Falcon Complete and Falcon OverWatch services are not disrupted. We will provide continuous updates through our Support Portal at https://lnkd.in/eJ8UH5Ms and via the CrowdStrike blog at https://lnkd.in/e2RxyeaB. Please continue to visit these sites for the latest updates. We have mobilized all of CrowdStrike to help you and your teams. If you have questions or need additional support, please reach out to your CrowdStrike representative or Technical Support. We know that adversaries and bad actors will try to exploit events like this. I encourage everyone to remain vigilant and ensure that you’re engaging with official CrowdStrike representatives. Our blog and technical support will continue to be the official channels for the latest updates. Nothing is more important to me than the trust and confidence that our customers and partners have put into CrowdStrike. As we resolve this incident, you have my commitment to provide full transparency on how this occurred and steps we’re taking to prevent anything like this from happening again. George Kurtz CrowdStrike Founder and CEO

A note from CrowdStrike CEO, thank you to everyone working through the weekend with us, we will get through this together. Valued Customers and Partners, I want to sincerely apologize directly to all of you for today’s outage. All of CrowdStrike understands the gravity and impact of the situation. We quickly identified the issue and deployed a fix, allowing us to focus diligently on restoring customer systems as our highest priority. The outage was caused by a defect found in a Falcon content update for Windows hosts. Mac and Linux hosts are not impacted. This was not a cyberattack. We are working closely with impacted customers and partners to ensure that all systems are restored, so you can deliver the services your customers rely on. CrowdStrike is operating normally, and this issue does not affect our Falcon platform systems. There is no impact to any protection if the Falcon sensor is installed. Falcon Complete and Falcon OverWatch services are not disrupted. We will provide continuous updates through our Support Portal at https://lnkd.in/eJ8UH5Ms and via the CrowdStrike blog at https://lnkd.in/e2RxyeaB. Please continue to visit these sites for the latest updates. We have mobilized all of CrowdStrike to help you and your teams. If you have questions or need additional support, please reach out to your CrowdStrike representative or Technical Support. We know that adversaries and bad actors will try to exploit events like this. I encourage everyone to remain vigilant and ensure that you’re engaging with official CrowdStrike representatives. Our blog and technical support will continue to be the official channels for the latest updates. Nothing is more important to me than the trust and confidence that our customers and partners have put into CrowdStrike. As we resolve this incident, you have my commitment to provide full transparency on how this occurred and steps we’re taking to prevent anything like this from happening again. George Kurtz CrowdStrike Founder and CEO

A note from our Founder & CEO George Kurtz: Valued Customers and Partners, I want to sincerely apologize directly to all of you for today’s outage. All of CrowdStrike understands the gravity and impact of the situation. We quickly identified the issue and deployed a fix, allowing us to focus diligently on restoring customer systems as our highest priority. The outage was caused by a defect found in a Falcon content update for Windows hosts. Mac and Linux hosts are not impacted. This was not a cyberattack. We are working closely with impacted customers and partners to ensure that all systems are restored, so you can deliver the services your customers rely on. CrowdStrike is operating normally, and this issue does not affect our Falcon platform systems. There is no impact to any protection if the Falcon sensor is installed. Falcon Complete and Falcon OverWatch services are not disrupted. We will provide continuous updates through our Support Portal at https://lnkd.in/eNq-7QB8 and via the CrowdStrike blog at https://lnkd.in/epzwBngn. Please continue to visit these sites for the latest updates. We have mobilized all of CrowdStrike to help you and your teams. If you have questions or need additional support, please reach out to your CrowdStrike representative or Technical Support. We know that adversaries and bad actors will try to exploit events like this. I encourage everyone to remain vigilant and ensure that you’re engaging with official CrowdStrike representatives. Our blog and technical support will continue to be the official channels for the latest updates. Nothing is more important to me than the trust and confidence that our customers and partners have put into CrowdStrike. As we resolve this incident, you have my commitment to provide full transparency on how this occurred and steps we’re taking to prevent anything like this from happening again. George Kurtz CrowdStrike Founder and CEO

Etere Managed Systems Unaffected by the CrowdStrike-Related Outage https://lnkd.in/gYQUE_Dd We wish to inform all our global users that Etere-managed systems are unaffected by the Crowdstrike-related outage. Etere has very stringent software release procedures, multiple stages of tests, and robust redundancy. We will never take the security of our software lightly. #Etere #Crowdstrike