In this blog, a seasoned nurse executive and patient experience coach shares better ways to communicate 18 common phrases so we can all learn “what to say instead of” to help comfort our patients and reduce their anxiety. Read the Blog https://ow.ly/OLbv50SvyC0
Well said! Thank you Susan for sharing!
How to respond with empathy and compassion! Great tips for ED caregivers from Susan!
In this blog, a seasoned nurse executive and patient experience coach shares better ways to communicate 18 common phrases so we can all learn “what to say instead of” to help comfort our patients and reduce their anxiety. Read the Blog https://ow.ly/OLbv50SvyC0
"We can see how each nurse and every patient is flowing – when a patient checked in, how long a patient has been waiting. I don't have to actually be sitting in the clinic to see everything that's happening. This is a tool I have sitting right in front of me on the computer in live time that's letting me know exactly what's going on." In her session from our recent #LeanTaaSTransform, Lee Health's Director of Clinical Services and Clinical Research, Valeria Campbell, MSN, RN, OCN NE-BC shares how Lee Health utilized data-driven insights to streamline operations, maximize efficiency, and eliminate the administrative burden of manual staffing practices, ultimately giving nurse satisfaction a powerful boost.⚡ Check out her full session and many more on-demand here: https://bit.ly/4f1nY91
In-depth, advance care planning can help improve patients' end-of-life care. Find out how quality conversations can help put families at ease.
Long-term care and nursing homes are two different paths on the journey of senior care, each with its own scenery. Here's a 5-step guide to help differentiate between the two: The Environment The Care Spectrum Freedom and Adaptability The Long Haul The Financial Aspect Let's make a date to chat about how these factors relate to your unique situation. Together, we'll discover the ideal environment for your loved one to flourish.
In-depth, advance care planning can help improve patients' end-of-life care. Find out how quality conversations can help put families at ease.
In-depth, advance care planning can help improve patients' end-of-life care. Find out how quality conversations can help put families at ease.
Manager - Talent Acquisition at Optum, a United Health Group Company l Samsung & GlobalLogic Alumnus I CSSGB
In-depth, advance care planning can help improve patients' end-of-life care. Find out how quality conversations can help put families at ease.
Combat implicit bias in nursing with these three essential steps. Learn more and improve your patient care. #ImplicitBias #PlatinumLearning #ContinuingEducation
Healthcare Leader
5moI love this! Words Matter!