The Beryl Institute

The Beryl Institute will be closed, Monday, December 23 through Wednesday, January 1. We look forward to continuing to serve our community in 2025 and beyond!

As we wrap up 2024, we want to thank our incredible members and partners for making this year one to remember. From the powerful connections to the inspiring moments at ELEVATE PX 2024, your contributions have made a lasting impact. 💙 We’re so excited for what’s ahead in 2025, including next year’s conference! Until then, we wish you all a wonderful holiday season and a happy new year. #Elevate2024 #ThankYou #Gratitude #HappyHolidays #Patientexperience

I absolutely love reading a good book and having great discussions about it!  That's why I'm excited to join The Beryl Institute this January for a series of conversations around the book 𝘙𝘦𝘵𝘶𝘳𝘯 𝘰𝘯 𝘏𝘶𝘮𝘢𝘯 𝘌𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦: 𝘌𝘪𝘨𝘩𝘵 𝘎𝘶𝘪𝘥𝘪𝘯𝘨 𝘗𝘳𝘪𝘯𝘤𝘪𝘱𝘭𝘦𝘴 𝘵𝘰 𝘐𝘯𝘴𝘱𝘪𝘳𝘦 𝘌𝘹𝘤𝘦𝘭𝘭𝘦𝘯𝘤𝘦 𝘪𝘯 𝘏𝘦𝘢𝘭𝘵𝘩𝘤𝘢𝘳𝘦 by Stacy Palmer, CPXP & Jason A. Wolf, Ph.D., CPXP. I hope you’ll join us for some great talks and great learning!  #patientexperience #humanexperience #berylinstitute #bookclub #leadersarereaders #readersareleaders

How do you build trust in healthcare? 🤝 🥼 Trust is more than a feeling—it’s measurable, actionable, and transformational for healthcare organizations. Join Chris Brainard, Associate Vice President at UAB Medicine, and I for an exclusive The Beryl Institute fireside chat on the strategies shaping trust in patient care. We’ll dive into UAB Medicine research on how provider behaviors—like listening patiently and showing empathy—can dramatically impact trust, improve outcomes, and elevate patient satisfaction. 💡 Here’s what you’ll gain from this webinar: ✅ How to measure trust using the Medallia-The Arnold P. Gold Foundation Humanism Trust Tool. ✅ Actionable insights to strengthen trust across patient-provider relationships. ✅ Practical strategies to boost retention, preventive care, and reputation. 🎯 This session is a must-attend for healthcare leaders passionate about humanizing care and driving results. 📅 When: January 16th ⏰ Time: 2pm ET / 1pm CT / 12pm MT / 11am PT 👉 Save your virtual seat via the link below #healthcare #patientexperience #trust #leadership #humanizehealthcare Judith Friedland, Elizabeth Cleek, Psy.D. Kathleen Reeves, MD, FAAP

Join Chris Brainard, Associate Vice President at UAB Medicine, for an exclusive The Beryl Institute fireside chat on the strategies shaping trust in patient care. We’ll dive into UAB Medicine research on how provider behaviors—like listening patiently and showing empathy—can dramatically impact trust, improve outcomes, and elevate patient satisfaction.

Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around sustaining and growing Patient and Family Advisors (PFAs) and Patient and Family Advisory Councils (PFACs) in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your successes, and discover what other organizations are doing. Register https://ow.ly/2eON50UuBwa

We’re excited to welcome Lime as our newest partner! 🌱 Their innovative tech solutions are transforming the healthcare landscape, improving patient care, and streamlining healthcare delivery. Looking forward to the future we’ll build together! #HealthcareInnovation #NewPartnership #PatientExperience

During today’s The Beryl Institute webinar, Health Equity: The Metronome for Human Centered Care, Dwight W. McBee shared “…although these programs exist, it can't just be a checklist. It can't just be another thing for us to work on. We have to think about health equity in the context of human-centered care.” If you missed the webinar, you can watch the recording: https://lnkd.in/e3YhrZuP

In the coming new year I get to give a talk with the The Beryl Institute on introducing Nonviolent Communication as a conflict resolution methodology in healthcare. I am excited/nervous/exhilarated to continue a very important discussion around the best methods of engaging in healthy conflict and de-escalation that can support individuals, and help us exercise the power of empathy. I hope you will join me! #conflictresolution #healthcare #humanexperience #nonviolentcommunication #emotionalintelligence

Save the date for a special book club discussion of Return on Human Experience: Eight Guiding Principles to Inspire Excellence in Healthcare. Hear directly from the book’s authors, Jason Wolf and Stacy Palmer as they share insights about the book and their journey in writing it. You will also have a chance to engage in meaningful conversations about the Eight Guiding Principles that inspire excellence in healthcare and to participate in small group discussions to reflect on how these principles can create a measurable impact in your work. Register https://ow.ly/h1nc50UtIIF