Sonal Uberoi 🧘🏽‍♀️’s Post

Do you feel like spa and wellness is the most neglected department in your hotel? As a wellness director, you might be frustrated: → always battling with your Director of Finance for a budget to purchase the bare minimum (eg. deodorant, mouthwash in changing rooms, etc.) to meet brand standards. → constantly running promotion after promotion to boost spa sales. → begging your therapists to stay longer or come in on their day off because increase in headcount has been rejected. I hear you. It’s exhausting and demoralising. Constantly having to fight to get your GM, Director of Finance and Director of Sales & Marketing. So they take wellness seriously. On one side: You face the pressure to produce results with unrealistic budgets you didn’t help write. And on the other: You want to achieve targets but lack the resources to deliver those ambitious results. It seems like a catch-22 situation. 👉🏼 You're doomed if you try. End result = burnout 👉🏼 You're doomed if you don't. End result = poor performance BUT 🤔 Does it always have to be that way? Imagine this: → having the budget so you can buy great products for your guests. → being given sufficient headcount so you no longer need to beg your therapists. → wellness is an important part of your hotel. → you have a genuine seat at the big table. Imagine you’re a respected and highly paid specialist leader. How would that feel? _____ If you're a wellness director stuck in this catch-22 situation, sign up for my free mini course: "From Neglected to Respected". → understand where you’re slipping → what steps you can take to secure a genuine seat at the hotel’s big table → join 100 wellness leaders changing their future → link in comments section below #wellness #hotels #wellnessinhospitality

Do you feel like wellness is the most neglected department in your hotel? Here's what I see in many hotels. As a wellness director, you experience: → Constant battles with Finance to buy the basics like guest amenities. → Endless discounted offers to boost spa sales. → Staff shortages that have you begging therapists to cover extra shifts. The day-to-day reality is exhausting and demoralising. I hear you. You're caught in an impossible cycle: → Pressured to deliver results with minimal resources. → Expected to meet unrealistic targets without adequate support. → Fighting to get wellness taken seriously. It feels like a catch-22: 👉🏼 Push harder and risk burnout. 👉🏼 Maintain status quo and underperform. 🤔 But what if there's another way? Imagine: → Having the resources to create exceptional guest experiences. → Building a team that feels supported and empowered. → Gaining meaningful influence in leadership discussions. → Being recognised as a key, respected specialist. → Getting paid more than your therapists earn after tips and commissions. Question: 👉🏼 How would that transformation feel? _____ If you're ready to break free from the vicious cycle, sign up for my free mini course - From Neglected to Respected. → Identify your strategic gaps. → Learn actionable steps to secure a genuine seat at the hotel's big table. → Join 150+ wellness leaders changing their future. → Link in comments. #wellness #hotels #wellnessinhospitality #hoteliers

"Wellbeing isn't just a luxury add-on; it's an essential part of the hospitality experience. Understanding and integrating both hedonic and eudaimonic wellbeing into your offerings can transform your guests' stay from merely enjoyable to profoundly memorable." - Valentina Clergue Day 3 of the Wellness in Hospitality Spotlight 2024 centred around the hot topic of Transformative Experiences. We kicked off day 3 with the smart, delightful Valentina Clergue. I had the pleasure of speaking alongside Valentina in ITB Berlin earlier this year and her eye-opening research was music to my ears. A brilliant mind with research-based evidence on the types of wellbeing and their impact on our top and bottom lines. There are two types of wellbeing: 👉 Hedonic (pleasure-based) 👉 Eudaimonic (meaning-based) Here my key takeaways from Valentina's session: 1️⃣ Wellbeing is a core element → not an add-on; it's fundamental to the hospitality experience → integrating both hedonic and eudaimonic wellbeing allows us to create deeply memorable and transformative experiences → impacting their lives long after they leave our property 2️⃣ Authenticity is key → guests can easily distinguish between genuine and superficial wellbeing efforts → you must genuinely thread wellbeing into the DNA of your brand → so your offerings resonate authentically and sustainably with your guests 3️⃣ Wellbeing makes business sense → when you enhance both physical and emotional comfort through hedonic wellbeing → and stimulate mental and spiritual growth through eudaimonic wellbeing → you boost guest satisfaction and loyalty, driving revenue and brand loyalty And most importantly, it's essential to look at your guest experience from THEIR perspective. We aren't talking about mystery guest and ticking of standards. We're talking about feeling your guest's journey through their eyes. This is where the transformation occurs. You can watch the full conversation with Valentina here 👉 https://lnkd.in/duU6Z927 It's a must-watch #wellnessinhospitality #wellness #hospitality #wellbeing #eudaimonicwellbeing #hedonicwellbeing ___ Want to learn from key impact leaders? → 4 more days → 9 more speakers Head over to this link 👉 https://lnkd.in/dwe8qePy 👈 And grow your knowledge and impact.

Learn how hospitality leaders can navigate wellness in this insightful article by Sol Luxury Hospitality Training & Consulting. Discover strategies to enhance well-being and lead effectively in the luxury hospitality industry.  https://lnkd.in/dThTCfu5 #LuxuryHospitality #WellnessLeadership #HospitalityIndustry #WellBeing #SOLConsulting #LuxuryHospitality

Are you tired of: → Being the first department to face budget cuts. → Having your strategic input overlooked. → Watching other departments get priority. You're not alone. I hear these frustrations from wellness directors worldwide: "I know wellness could transform our hotel's performance... if only they'd let me prove it." "Every time I propose something strategic, they ask for another discount promotion instead." "I feel like I'm constantly justifying basic operational needs." Here's what nobody talks about: 👉🏼 The real cost isn't just financial. It's the: → Constant drain on your energy. → Impact on your confidence. → Toll on your passion for wellness. But here's what I've learned after 20+ years in this industry: 👉🏼 The problem isn't your dedication, expertise, or vision. It's that you're trying to succeed in a system designed to keep wellness a liability instead of an asset. Question: 👉🏼 What would change if your department was seen as a strategic asset rather than a cost centre? _____ If you're ready to move away from wellness being a cost centre, then sign up to my free mini-course: "From Neglected to Respected". → Identify where you’ve been going wrong. → Join 150+ wellness leaders transforming their wellness deparments → Link in comments. #wellness #hotels #wellnessinhospitality #hoteliers

Engaging the services of a spa consultant can be justified many times over by the superior nature of the results obtained and the costly mistakes that are avoided. Spa consultants often deliver bottom-line value that is ten-fold its cost. #concept #strategy #feasability #culture #wellness

In the world of hospitality, where every interaction counts, the well-being of our employees is paramount. Did you know that 80% of hospitality workers report feeling stressed on the job? This isn't just a statistic; it's a wake-up call. The hotel industry thrives on exceptional service, and that starts with our teams. Stressed employees can't deliver the level of service our guests expect. This impacts customer satisfaction and ultimately, our bottom line. The math is clear: investing in our people is not just a good thing to do—it's a business imperative. Moreover, mental health issues cost the global economy $1 trillion in lost productivity each year. By addressing the mental well-being of our staff, we not only enhance their quality of life but also boost our operational efficiency. Employee well-being isn't a luxury; it's a necessity. It's time to prioritize mental health in our strategies, ensuring our teams feel valued, supported, and empowered. Reach out to learn more about mindfulness-based training programs tailored for the hospitality industry. Together, we can create a healthier, more productive workforce.

Meet Garrett Kennedy, our co-founder and treasurer, sharing his insights on the crucial topic of work-life balance for managers. With years of experience in restaurant management and now running his own business, Garrett knows firsthand the hustle and bustle of the industry. Garrett emphasizes the importance of balancing hard work with a healthy lifestyle. He speaks to our support network about how maintaining this balance is not just beneficial but essential for long-term success and well-being. Join us in this conversation and let's work together to create a healthier, more balanced hospitality industry. 🌟 A special thank you to our gracious hosts at The Longfellow Hotel for the use of their beautiful space for filming! Thank you for your commitment to wellness for both guests and employees alike! 💪❤️ Garrett Kennedy #WorkLifeBalance #HospitalityHeroes #HealthyLifestyle #ServingUpSupport #MindfulMonday

In the experience industry, are you your best service provider? When we arrive at a hotel, we often take a few minutes at the reception desk to chat with the concierge. Imagine you are new here and need help. You might ask, “Which restaurant has the best service? Where can I find the most impressive food? Where should I go for a relaxing massage? Where can I buy a unique gift for a loved one? Where can I get a beautiful outfit tailored?” Certainly, you can tell right away if the person in front of you is in love with their job or not, do they enjoy serving people and do they have the necessary sense of service by the way they passionately describe you the best places, tell you which taxi to take, and whom to speak with to ensure you have the best experience and find exactly what you need. So, Have you ever played the role of that concierge in your own life? Have you smiled at yourself in the mirror today? Have you taken the time to walk down the path you often recommend to others and treat yourself to a fresh loaf of bread and a fragrant cup of coffee? How long has it been since you visited your favorite wellness center or restaurant to pamper yourself? Working in the service and experience industry, one definition of success should be becoming the favorite client and the best provider for ourselves. If you start to take care of yourself today as the concierge of your life, what will you do?