Samsung Electronics America’s Post

📊 PiWheel’s Great Indian Festival 2024 Insights 📊 The biggest sale of the year, The Great Indian Festival, has wrapped up! Curious to discover which brand stole the spotlight during this festive frenzy? Dive into the final highlights below ⬇️⬇️ Apple iQOO realme India OnePlus Samsung Electronics #brandinsights || #marketinsights || #topbrands

Case Study .. Closer Home --------------------------------------------- Dear friends I am reposting my own post .. This time from a different perspective altogether.. Take it as a case study .. You don't have to go far to an Ivy League Institution to crack it .. I am sharing some critical takeaways with you .. Communication: ------- Many of you teach this . Many of you are content creators . Look at the complete failure of communication here .. The moment I uploaded the post , Someone at Samsung India should have picked it up suo moto, reached out and given a response. None .. If not them ,one of their devoted customers could have sounded them .None . Some of you have been kind enough to DM me some details. I am truly grateful to them . They care .I have their names .. If they agree , I will reveal that too .. Based on that I sent a couple of emails to Samsung Executives .There was a reply.. More of a formality.. They took my number.. Noone called . Complete failure of communication from their end . Brand : ---------- Many of you teach Brand consciousness.. I also do .. And I consider it a very critical factor.. For companies, as also for individuals . You are a witness to how their brand value got eroded. With thousands of friends seeing and commenting on the post .. And don't forget , you pay for the brand , advertisement cost ,which are added to the production costs .. Quality: ---------- I have written in the original post that most of my fridges of other brands lasted for more than ten years ..( actually two of them our very own home grown products ) And here this one is .. No questions asked policy : --------- That's what several leading companies do . A customer raises an issue, she/ he is offered an exchange.. To maintain customer delight .. Alternatives : --------- Market is flooded with competing products .. Samsung lost a couple of customers who in turn will dissuade many more . Repair: _________ I could have got it done .But the technician said there is no guarantee it will work (Some inert gas had to be filled and coil replaced ).Since I can afford it , I decided for a new product . Many can't or won't. Consumer Court : ______________. This may happen in some cases . I have done it . But this time around , I do not have the time and patience .. Someone else may find deficiency in services and products and sue them .. Another hit at the brand value .. Since media and social media are very active now .. Trust : _____. Consumer Trust is very sacrosanct for a company.. Once this goes , they lose .. And they lose heavily..Samsung India need to train their staff better Training: ______. Training Need for Samsung staff stands identified.. Hope you find this real life case study insightful.. I am going to order a new fridge tomorrow 655 litres .. Side by side doors .. But another brand ..

Prime Day 2024 has come and gone! Curious about the results of one of the year's biggest sales events? Explore the slide below ⬇⬇to see which brands topped the charts in India based on retail sales during the Prime Day 2024 sale. Follow us on LinkedIn to get more actionable #ecommerce insights that will help take your brand game to the next level! realme India Samsung Electronics Apple OnePlus iQOO #primeday2024 || #saleanalytics || #marketinsights

I’m extremely disappointed with the recent experience I’ve had with Croma and Samsung Electronics. I placed an order for a Samsung side by side refrigerator almost 20 days ago, paid in full, with an assured delivery date of 21st October. However, today is 25th October, and the refrigerator has not been delivered. What's even more frustrating is the complete lack of communication from Croma regarding the delay. After multiple follow-ups, I finally reached out today and received a cold and unhelpful response—simply that it might take "more time," with no clear definition of what "more" time actually means. This kind of service is simply unacceptable from brands like Samsung Electronics and Croma, especially when customers are left in the dark after paying upfront. Has anyone else faced similar experiences with Samsung or Croma? Looking forward to a quick resolution. #CustomerServiceFail #Croma #Samsung #Escalation #ConsumerExperience #PoorService #NeedResolution

💡 You may all be well aware that Xiaomi Corporation recently decided to 𝙨𝙝𝙪𝙩 𝙙𝙤𝙬𝙣 𝙩𝙝𝙚 𝙓𝙞𝙖𝙤𝙢𝙞 𝙋𝙪𝙨𝙝 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙤𝙪𝙩𝙨𝙞𝙙𝙚 𝙈𝙖𝙞𝙣𝙡𝙖𝙣𝙙 𝘾𝙝𝙞𝙣𝙖 due to operational issues. But MoEngage customers are still experiencing delivery rates of up to 92% for Xiaomi devices just by leveraging FCM and MoEngage Push AmplificationTM. Our very own Ruchika Mathur writes about being committed to delivering success to our customers, to learn more, check out the link in the comments below 👇

Are you looking to enhance your push notification strategy? Look no further than MoEngage! While Xiaomi stopped their support for Push AMP+ for optimal performance, MoEngage's push services deliver excellence on Xiaomi devices even without it. With MoEngage, you can: 1. Maximize Reach: Reach your audience effectively with timely, personalized push notifications tailored to Xiaomi devices via FCM and MoEngage's Push AmplicationTM. 2. Boost Engagement: Drive higher engagement rates with rich media and interactive content, creating captivating experiences for your users. 3. Optimize Performance: Leverage MoEngage's robust analytics and AI-driven insights to continuously optimize your push notification campaigns for maximum impact. Don't let the absence of Push AMP+ hold you back. Experience the full potential of MoEngage's push services on Xiaomi devices today! #MoEngage #PushNotifications #Xiaomi #Engagement #MobileMarketing #PushAMP #UserExperience #DigitalMarketing #Personalization #Analytics #AI #MarketingStrategy

Samsung, Apple, and Xiaomi led the Middle East region with a share (by volume) 45%, 15% & 11% respectively. Population of Middle East : 489 Mn Smartphone users (70%): 343 Mn Xiaomi users (11%): 37 Mn. This is important, if your business is a volume business 🔥🔥🔥 #pushnotifications #Xiaomi

🚨 Exciting News: It's Jabra Focus Day! 🚨 Hey everyone! We’re thrilled to announce that today is all about Jabra! 🎉 Whether you’re curious about our products, have questions, or need any assistance, the UCC team and I are here to help. Don’t hesitate to reach out—we’d love to connect with you! 😎 Here’s what’s in store: 🔸 Exclusive Promotions on Jabra aged SKUs. 🔸 Deal registration opportunities for Jabra audio products. 🔸 EU Customer Cashback Offers celebrating the 10-Year Anniversary of Jabra Evolve 🎉. Want more? 🔸 Explore the Jabra YellowHub for services, campaign assets, and everything you need to make the most of this anniversary celebration. We’re here to support you every step of the way. Let’s make this Jabra Focus Day one to remember! 💛 Paresh Patel Amelia Campbell Bel Godfrey Kate Pembroke Joanna Devlin Rebecca Bates Kelsey Bramham #TeamYellow #JabraDoesItBest #JabraFocusDay #10YearsOfEvolve #UCC #CustomerSupport

🚀 Big Events and Traffic Management 🚀 Big events like new iPhone releases and Black Friday cause massive traffic spikes. Netfunnel collaborated with Samsung on the Galaxy S20+ BTS Edition launch, managing the global traffic surge successfully. Curious to see how it’s done? Discover more about how our virtual waiting room leveraged this massive traffic to an advantage and transformed a challenge into a remarkable opportunity! #TrafficManagement #Netfunnel #VWR #VirtualWaitingRoom

Disappointing experience with Samsung BKC and product quality. - Purchased Galaxy Buds 3 Pro in Oct '24 - Right earbud stopped charging properly within 2 weeks - Visited store 3 times, was lied to once about replacement done but faced the same issue, diverted to multiple teams - No resolution, refund, or replacement despite providing proof. - I was called by some team saying please we cannot give you a replacement. Do they expect me to visit the store every week? The worst is the cx team lied saying it was a replacement but then the team that called me mentioned that they replaced only a part. - Permanent solution: Entire Replacement or Refund I hope someone Sumit Walia Raju Antony Pullan Shubham Mukherjee Shailaja Pathania Aditya Babbar Samsung Electronics Samsung India Samsung Mobile Cheil India can assist me in resolving this matter. Also mentioning people i was in touch but no help. Gayatri Joshi Tanya Vijay Kumar Has anyone else faced similar issues? I need a resolution not the same faulty product after spending so much. #Samsung #samsungbkc #appleiphone #GalaxyBuds3Pro #customerservice #complaint