Global Utilities companies are more focused than earlier on enhancing customer experience (CX) for several objectives . Specially in deregulated markets Customers are switching to utilities retailers who has reliable real time digital platforms. 1. Enhanced Communication and Personalised Engagement in multiple languages 2. Simplified Billing information, insights ,payment support programs and Payment Processes with various payment methods 3. Efficient Problem Resolution with multi channel touch points including chatbot with live agents 4. User-Friendly and reliable Self service Digital Platforms 5. Green Initiatives that promote energy efficiency, renewable energy options, or water conservations and EV 6. Predictability with Usage Insights to educate customers, provide transparency over bill calculations and energy efficiency tips 7. Outage and Service alerts which can help to keep customers informed In summary, utilities need to prioritize personalized communication, seamless digital interactions, and responsive service to meet rising customer expectations and foster loyalty. Improving customer experience not only improves trust but can also reduce operational costs and improve overall business outcomes. Major Utilities in 45+ countries across the 🌏 are powered by SEW Connected Platforms experience leveraging the power of vertical integrated Smart CX AI platform, accelerating their digital outcomes while delivering their key objectives with stellar digital customer. Explore SEW Vertical-specific Industry Cloud Platforms (www.sew.ai) and also join us at the Mega Energy and Water Event of the Year 2024 at WE3 summit 📅 12-14 November 📍 Waterfront Beach Resort, Huntington Beach, California www.we3summit.com Smart Energy Water iPaySmart Smart eMobility
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Looking back at a wonderfull Future Digital Twin and #GenAI Conference in Amsterdam last week, where I had the privilege to share E.ON One’s journey in leveraging digital twins and AI. In such a rapidly evolving energy landscape where the need for sustainability and efficiency is at its peak, our experiences are offering valuable lessons across sectors 🌍⚡ At E.ON One, we've learned that a true digital twin of the grid isn't just a 3D model, it's a sophisticated power flow simulation based on physics and mathematics. And this brings immense leverage in: ✔️ Integrating massive renewable capacity ✔️ Managing decreasing grid reserves ✔️ Addressing workforce shortages Our biggest lesson is to learn from innovative scale-ups within our industry. Look for example at envelio and the roll out of their Intelligent Grid Platform which achieved impressive results: 🚀 20x faster grid processes 💰 75% lower costs compared to legacy systems 🤖 #AI stands at the core: We're not just using AI alongside digital twins, we are integrating it at its core. An example of this is envelio, with its grid management platform, or Evercharge - Boosting Availability with their AI-powered charging network solution. Our in-house #OneVoice solution is revolutionizing call centers and customer service operations, enhancing the customer experience through AI efficiency. As energy generation shifts from baseload to decentralized renewables, and consumers become "flexumers", digital twins are essential across the entire value chain. That's why E.ON One exists – our mission is to help other utilities achieve the same transformation. 🔄🌱 Our strategy for building a Digital Twin: 1️⃣ Bring business and IT together - true convergence is key 2️⃣ Don't reinvent the wheel - learn from successful solutions 3️⃣ Start with a clear digital architecture and standardized data platform The beauty of a good digital twin? It's not just for utilities. The lessons we're learning can be adapted across multiple sectors. 💡 🙏 Thanks for the great panel discussion Dalila B. and Nadir Azam and in particular Ann Robin for creating a real discussion in the round. Thank you Shell & Adam Soroka for inviting me. What's your take on digital twins in energy? How could these lessons apply to your industry? 🔎 #DigitalTwin #EnergyOptimization #AI #SustainableEnergy #Innovation #EONOne
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Pleased to share our upcoming neXus network event with my passionate ESG friends! 🌍 An expert roundtable tailored to drive cross-sector knowledge exchange and fuel collaborative innovation to ignite 🌟 AI in the Energy Transition! In collaboration with #Essent, our exclusive event gathers distinguished specialists from academia, government, corporate, and scale-up sectors. Delve into the dynamic intersection of AI and the Energy Transition, fostering a profound exchange of insights. 🔍 Event Highlights: 1. Deploying AI Effectively: Explore insights from Essent's advanced AI journey and practical examples from academia, unveiling effective deployment in the energy transition. 2. User/Consumer Acceptance: Dive into the critical aspects of public perception and acceptance of AI in energy. Engage in discussions on regulatory frameworks, shaping a positive landscape. 📅 Save the Date: Join us in Den Bosch on March 27th from 4 to 6 pm. Secure your spot by registering before March 20th. If you're a distinguished AI or Energy expert, email info@nexusnetwork.eco. Let's fuel collaboration and shape the future together! 🚀 Toon Wijnands Kolja Verhage Francisco Blasques #neXusGreenTechDialogue #AIinEnergyTransition #InnovationForTomorrow
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