Salil Joshi’s Post

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Associate Vice President|Product Solution Engineering and Delivery at Smart Energy Water |Advisory|Power and Utilities|ASEAN, ANZ and Middle East

Global Utilities companies are more focused than earlier on enhancing customer experience (CX) for several objectives . Specially in deregulated markets Customers are switching to utilities retailers who has reliable real time digital platforms. 1. Enhanced Communication and Personalised Engagement in multiple languages 2. Simplified Billing information, insights ,payment support programs and Payment Processes with various payment methods 3. Efficient Problem Resolution with multi channel touch points including chatbot with live agents 4. User-Friendly and reliable Self service Digital Platforms 5. Green Initiatives that promote energy efficiency, renewable energy options, or water conservations and EV 6. Predictability with Usage Insights to educate customers, provide transparency over bill calculations and energy efficiency tips 7. Outage and Service alerts which can help to keep customers informed In summary, utilities need to prioritize personalized communication, seamless digital interactions, and responsive service to meet rising customer expectations and foster loyalty. Improving customer experience not only improves trust but can also reduce operational costs and improve overall business outcomes. Major Utilities in 45+ countries across the 🌏 are powered by SEW Connected Platforms experience leveraging the power of vertical integrated Smart CX AI platform, accelerating their digital outcomes while delivering their key objectives with stellar digital customer. Explore SEW Vertical-specific Industry Cloud Platforms (www.sew.ai) and also join us at the Mega Energy and Water Event of the Year 2024 at WE3 summit 📅 12-14 November 📍 Waterfront Beach Resort, Huntington Beach, California www.we3summit.com Smart Energy Water iPaySmart Smart eMobility

Embracing People + AI at the WE3 Summit 2024

Embracing People + AI at the WE3 Summit 2024

we3summit.com

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