Ronald Coles’ Post

Read the latest Ventana Research, now part of ISG, white paper Harnessing CX Automation for Elevated Experiences: Excellence on Repeat to understand how augmenting human agents and workflows with AI will drive better business outcomes in the contact center and beyond. https://bit.ly/3x0cWiE

Mayday Communications Inc recommends downloading this Ventana Research report on automating CX offered by our partner Verint. Remember that successful AI implementation requires a thoughtful approach, considering both technology and human factors. Balancing automation with human touch is crucial for optimal outcomes and Verint has the experience and tools to help do it right.

Ventana Research, now part of ISG's new report: Harnessing CX Automation for Elevated Experiences: Excellence on Repeat. The report explains how augmenting human agents and workflows with AI drives better business outcomes in the contact center and beyond. Read now: https://bit.ly/3x0cWiE

🚨 Hot off the press... Ventana Research, now part of ISG's new report: Harnessing CX Automation for Elevated Experiences: Excellence on Repeat. The report explains how augmenting human agents and workflows with AI drives better business outcomes in the contact center and beyond. Read now: https://bit.ly/3x0cWiE

Focus on business outcomes like growth.

Intrigued by Conversational #PredictiveMaintenance? 🤔 Imagine combining AI powered voice recognition tied to the digital management of factory shop floor assets. The intent? Optimize maintenance processes and enhance operational efficiency. In this video, the pivotal role within team dynamics is highlighted. Specifically focused on Conversational PdM, the potential to redefine the approach to predictive maintenance product is emphasized. By harnessing this technology, a paradigm shift towards a more prescriptive model in now achievable. See video below ⬇️ #PrescriptiveMaintenance #GenerativeAI #ConversationalAI #DigitalEnterpriseServices

In this broadcast, PwC and Salesforce share guidance on adding AI to service operations and how artificial intelligence can improve both the customer and agent experience, drive a single pane of glass across service channels, and help agents better understand customers and resolve their issues. 🎥 Watch the preview below and click here to access the full video: https://lnkd.in/gFPQpqXe

Revolutionizing Business Operations with AI: Cost-Effective Solutions & Efficiency Gains he integration of AI into business operations is no longer a futuristic concept, it’s today’s competitive edge. At District 6 Technologies, we recognize the transformative power of AI to enhance productivity, cut costs, and drive innovation. Here’s how businesses can work with D6 Tech to leverage AI for tangible benefits: https://lnkd.in/ggnbirGx

In this clip from our recent webinar, "The Incredible Automation Journey at Lumen," Lumen VP of Network and Customer Transformation Greg Freeman explains how Selector can detect anomalies their NOC team would otherwise miss. By leveraging AI/ML, Selector first establishes a baseline for incoming data, taking into account planned maintenance activities. Then, it automatically alerts on anomalies and determines probable root cause, saving the team valuable time. #ai #artificialintelligence #machinelearning #networkoperations #Selector #SelectorAI

New AI advancements are reshaping the M&A landscape, with 44% of global dealmakers reporting increased efficiency from these cutting-edge tools, as is highlighted in our latest survey. Explore how these innovations are revolutionizing dealmaking and streamlining processes in our latest blog. 💡 https://okt.to/z3fxB4