As founders, we often share the milestones everyone expects: fundraising, ARR targets, and growth rates.
Yet, a core ethos of mine has always been the importance of how we make people feel. This focus is crucial because if we can excel in this area, then the fundraises, ARR targets, and growth rates will naturally follow.
Catering to high-end customers who expect luxury experiences, our customer service must be second to none.
Today, during a call, a client paused mid-sentence to express how incredible their customer experience has been. This outstanding feedback is a testament to our dedicated team and our exceptional customer experience manager, Katie Gillespie. All credit goes to our team for embodying this ethos every day.
Team MyFO 🚀 🚀 !!
#founder #femalefounder #growth #customerexprience #fintech #familyoffice
Elevator pitches are easy when the solution is so simple 💯