Reviving Hummal’s Post

𝐃𝐢𝐬𝐚𝐩𝐩𝐨𝐢𝐧𝐭𝐞𝐝 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐃𝐞𝐥𝐚𝐲 𝐢𝐧 𝐍𝐆𝐎 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠 𝐚𝐭 𝐇𝐃𝐅𝐂 𝐁𝐚𝐧𝐤 We would like to highlight a disappointing experience we’ve faced with HDFC Bank regarding the generation of our NGO’s account. Three months ago, we submitted all the required documents to initiate the process. Despite following all protocols, we’ve been waiting for over a month now for approval from senior management. Throughout this time, we’ve been repeatedly told by the branch manager that the matter is pending with senior authorities. Initially, we trusted HDFC Bank to resolve this within a reasonable timeframe, expecting the process to be completed within a week. However, the prolonged delay has not only caused us inconvenience but also hindered the progress of our NGO's operations. What’s even more disheartening is that the branch manager has now suggested we retrieve our documents and approach another bank instead. This casual dismissal is unacceptable and raises serious concerns about the bank’s commitment to customer service and reliability. We chose HDFC Bank because of its reputation for excellence and efficiency. However, this experience has made us question whether we made the right decision. If the bank cannot deliver on its promises, it leaves us no choice but to reconsider our association with it. We hope this post reaches the concerned authorities, and they take prompt action to resolve the issue. NGOs work for the betterment of society, and delays like this only add unnecessary challenges to our mission. We urge HDFC Bank to address this matter immediately and ensure that no other customer has to face such an ordeal in the future. HDFC Bank HDFC Limited Life At HDFC Bank Tanuj Raman Arvind Vohra #CustomerExperience #NGO #HDFCBank #AccountOpening #CustomerService

Amit Gairola

HR Process Associate || HR Generalist || HRBP || Talent Management || Employee Relations ||

2w

#Cfbr HDFC Bank

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