Revenue Operations’ Post

𝙒𝙧𝙖𝙥𝙥𝙞𝙣𝙜 𝙪𝙥 𝟮𝟬𝟮𝟰 🎉 | 𝙎𝙘𝙖𝙡𝙞𝙣𝙜 𝙎𝙘𝙖𝙡𝙚𝙈𝙖𝙩𝙚 𝙚𝙥. 𝟭 Three years ago, I moved to America with CloudKitchens. Today, I'm running my own consulting business in Florida, living proof that the American Dream is alive and well. Here's my 2024 recap and what's ahead: 2024 Wins: • Hit 40% year-over-year growth • Helped 10+ companies expand into the US • Broke into new industries • Expanded the team • Built a consistent content system Big Changes Coming in 2025: • Moving Upmarket From early-stage startups to Series B-E companies needing to consolidate their sales tech stack and optimize processes. Shifting from "done-for-you" to high-impact enablement and optimization. • Expanding Services Taking our B2B expertise to agencies and consultants who need lead gen, LinkedIn automation, and sales infrastructure support. More DWY. • New POC Model Introducing a "proof-of-concept" approach: smaller initial engagement, focused campaigns, clear results, then scaling up. Making it irresistible to say yes. • Building in Public 1. Scaling ScaleMate series 2. 5-minute GTM snapshot videos 3. Industry-specific case studies 4. Tech stack deep dives Between Christmas and New Year's, I'm setting my comprehensive 2025 goals across business, finance, health, and personal development. It's my favorite time of year - a moment to reflect and plan while staying fluid for whatever opportunities arise. Here's to crushing 2025! 🚀 What are your big moves for 2025? I'd love to hear your plans. P.S. episode 2 comes out in January so stay tuned

Chris brings back a guest that is no stranger to the show, Samantha Pointer, CASP™, to discuss the latest updates and features from Keap. 👇 Samantha explains Keap’s new strategic focus on automating entire small businesses, not just their marketing and sales. Chris and Samantha also cover Keap’s refreshed user interface, improved integrations, and new AI capabilities. 🤖 You’ll learn how Keap is positioning itself as a holistic solution for businesses looking to automate operations, onboarding, hiring, and more through a combination of software and strategic services. 💡 Tune in to find out if Keap might be the right fit for your business automation needs and how partners like Samantha can help drive success with the platform. ✔ Timestamps: 4:15 – What made Samantha want to dive deeper into learning about Keap 10:44 – The areas beyond just marketing and sales that Keap is now aiming to automate for small businesses 15:00 – Changes Keap has made to streamline and modernize its user interface 22:35 – How Keap is improving its pricing with bundles 28:17 – How partners are bringing strategy and implementation services to Keap 31:47 – Improvements Keap is making to their integration capabilities with other tools 32:35 – New features Keap is rolling out, like two-way text messaging and email health monitoring 33:16 – How Keap is leveraging AI for capabilities like content writing support 37:58 – Samantha shares why Keap’s capabilities align with Chris’ “Significant Six” principles Listen to the full episode here: https://lnkd.in/ddxd3tMD

"Demure." "Sigma." "Sus." "Skibidi." "Cap." "Riz." If you don’t know what these trendy slang words of 2024 mean, don’t worry—you’re still fine at dinner parties. But here’s something you should know about 2024: 👉 Everyone loves saying Customer Success is dead. Let’s clear that up: 🦣 It’s not extinct. ⚙️ It’s evolving. 💡 And it’s sparking some tough conversations. On the SaaS Trailblazers Podcast, Phoebe Zhang asked me questions every SaaS leader is asking: - Do SaaS companies still need Customer Success teams? - Can Professional Services fill the gap? - If Customer Success is “everyone’s job,” how do you adapt your structure? - And...who really owns upsell and growth? If you’re leading a team, redefining strategy, or just wondering what comes next, this episode is for you. Give it a listen: Apple: https://lnkd.in/gwc2ZBBV Spotify: https://lnkd.in/gUwHwB-Q

Starting small and delivering big with Digital CS Part 1- Automated Success Plans. I’m not an expert on Digital CS so I decided to brush up by binging on Alex Turkovic's The Digital Customer Success Podcast. One of the themes is perfection getting in the way of progress. In this video we focus on optimizing Day 1 of onboarding by automating the creation of a client portal. This has their success plan and timeline built around their launch date, training links, outcomes, usage stats and product updates. It’s not perfect but it is progress. Let me know how you would improve on this and I'll try to incorporate it into part 2! If you’re interested in learning more about onboarding, success plans and digital CS I’ve linked some interviews that might help you like they helped me. Delores Cooper- https://lnkd.in/gygr4rww Donna Weber- https://lnkd.in/gjRpspYv Rob Zambito- https://lnkd.in/gjZHeEcy Andrew Marks Interview with Delia V., Larissa Candido, and Ty Raia https://lnkd.in/gS-e2uuv Erica Akroyd- https://lnkd.in/gjXPmg7c Marley Wagner- https://lnkd.in/gMKRP7Jq Jan Young, MBA, CSPO, CSM- https://lnkd.in/g9TYFtGb Alyssa Opella- https://lnkd.in/gWcBivQF Jon Johnson- https://lnkd.in/gHnSWXMF Jeff Kushmerek- https://lnkd.in/gUXzduhJ Markus Rentsch- https://lnkd.in/gfKMTGCG Jeff Beaumont- https://lnkd.in/gfKMTGCG #digitalcustomersuccess #cspautomation #successplans #airtable

Ask yourself: Is there untapped potential within my business operations that could help my business grow faster and more efficiently? I'm thrilled to be joined by systems and scaling strategist Diane L. on 10 Minute Marketing this week! We take a huge close-up of what it takes to streamline your operations efficiently and effectively. Throughout the episode, Diane shares her expertise on all the elements of business systems you should know about: 🔸 Technology like automation tools, 🔸 Team roles and tech management, 🔸 Software for your brand's journey up the scale, 🔸 And more! Tune in through the link in the comments, and check out more from Diane in the show notes. Happy learning! . . . #10MinuteMarketing #businesspodcast #marketingpodcast #DianeLam #businesssystems #systemstrategy #businessoperations #biztech #scalingyourbusiness #systemsstrategist #scalingstrategist

Across our customer base of 235+ SaaS companies the ratio between tangible value/benefits and List Price ranges from 30-50:1. Our guidance has been anything in excess of 10:1 is an unrecoverable Opportunity Cost

In the latest episode of The SaaS CFO Podcast, Ben Murray chats with Zach Barney about innovative lead generation techniques. Zach explains how his company leverages optical character recognition (OCR) to capture badge information, convert it to text, and enrich the data through multiple partners, ensuring highly verified and valuable leads. 📊✨ Highlights include: - Utilizing OCR technology for lead capture. - The process of converting images to actionable text. - Collaborating with data partners for lead enrichment. - Ensuring lead quality through a comprehensive data verification process. Tune in to discover how cutting-edge technology can revolutionize your lead generation and verification strategies. 🔗Episode 130 is now available, links down below 👇 YouTube: https://lnkd.in/gM67YPUD Apple: https://rpb.li/tgVFdD Google: https://rpb.li/kVW Spotify: https://rpb.li/7pwzP5 #SaaSCFO #SaaSSales #LeadGeneration #OCR #DataEnrichment #TechInnovation #SalesTech #LeadVerification #SalesStrategy #DataDriven #SalesInsights #B2BSales #MarketingTech #PodcastEpisode #SalesGrowth #BusinessInnovation #TechStartups #DataQuality #SalesLeadership #GrowthHacking #SaaSTechnology

Interesting insights from one of our founders, Stephen Wise, on The Many Flavors of Customer Success! 🎙️ In this episode of the Lifetime Value podcast (cc: Dillon Young), he discusses strategies to elevate your approach to building stronger customer relationships and driving retention. Take a listen! 🚀 https://lnkd.in/gEbGFjeV #FractionalCS #GrowthStrategy #Retention #CustomerSuccess #Podcast

🚀 New Episode Alert: Customer Success Playbook Podcast - Season 2, Episode 18: Week in Review! 🚀 🎧 Get ready for an exhilarating new episode of the Customer Success Playbook Podcast! This week, Roman Trebon and I, Kevin Metzger, take you on an exciting journey through the latest buzz in the customer success world. 🌟 🏓 Pickleball Extravaganza: We kick off by recapping our fantastic Customer Success Playbook Pickleball event! From Dave Ellin's killer serves to Justin Chappelle's impressive debut, the energy was incredible. Could a national customer success pickleball league be on the horizon? 🏆 📅 Upcoming Events: We dive into the highly anticipated Matik Scale Plus Customer Success Summit. With must-attend sessions and stellar speakers like Dan Enos from monday.com, Amelia Danzica from Growth Molecules, and Rachel Provan from Provan Success, this event is packed with invaluable insights. 🌐 🎙️ Special Guests: We're thrilled to announce upcoming podcast guests, including Nik, CEO of Matik, and more industry leaders. Stay tuned for their expert insights on scaling customer success operations and unlocking efficiency. 🔥 🌞 Summer of Success: While many take a summer break, we're heating up with a lineup of incredible guests and engaging topics. Plus, we're planning more pickleball events, and who knows, maybe a national league! 🏅 📌 Tune In: Don't miss out on this action-packed episode filled with community stories, trends, and knowledge. Subscribe now and join the conversation on LinkedIn! Join us for a summer of growth, learning, and plenty of pickleball fun! 🎉 #CustomerSuccess #Podcast #Pickleball #MADEC #ScalingSuccess #CustomerEngagement #SummerOfSuccess #CSM #Leadership #Networking

A few things I've learned about ICP (ideal customer profile)… [note: Keyplay.io can help 🎯]   1.) Don't confuse TAM with ICP. -- TAM is about sizing (great for your VC pitch). -- ICP defines who you serve best (foundation for sales & marketing).   2.) Look past closed won. -- Describe your *best customers* (renewals, high NPS, advocates). -- e.g. We are best for {{precise types}} companies, in {{particular situations}} who are facing {{specific problems}}.   3.) Translate from strategy to operations. -- Go beyond the PowerPoint slide. -- Translate into account scoring models, data, and frontline enablement.   4.) “Intent” doesn’t replace “ideal fit.” -- Intent signals help with timing. Fit is the foundation. -- Pursue the combo, but put first things first.   5.) Treat ICP as a program, not a project. -- It's never done. Start somewhere and plan to revise regularly. -- Get regular input from the frontlines: AEs, SDRs, and don't forget CSMs.   What would you add to this? Last week I talked with Trinity, Jarod, and Mark about ICP building on The Proof Point podcast. I loved learning from their experiences and trading notes. Full episode here: https://lnkd.in/gMhgRA4i   #B2B #marketing #sales #ICP