RENDMO’s Post

🎉 Fun Fact Friday: Did you know over 80% of customers prefer businesses with a personalized touch? Show your unique personality in every interaction! How do you add a personal touch? #FunFactFriday #Personalization #CustomerConnection #DigitalMarketing #Teamwork #Dreamwork #LangeDigitalSolutions

The real deal in CX is communication. 🗣️ And it's not just about spilling the beans or passing the mic. It's about: → Fostering a meaningful connection → Creating memorable experiences → Building trust What's your take on this? Comment below. ⬇ ♻ Reshare & follow Ali Ashraf. #CX #Communicate #CustomerExperience

🔄 Feedback is Fuel! ⛽ Empowering your contact center team starts by listening to them. Establishing a regular feedback loop gives agents a voice, helps uncover operational insights, and promotes engagement. How about trying this: Start with a bi-weekly anonymous survey to get a pulse on their challenges and ideas. Make sure to emphasize the range of topics so it doesn't turn into a gripe session! 📢 Pro Tip: Action their feedback to show that it’s valued and provide a real and meaningful feedback loop! 👉 How do you collect and act on feedback from your team? #FeedbackLoop #EmployeeVoice #ContactCenterInsights #ContinuousImprovement #CX

• Shep Hyken cleverly shows the nexus between CX and BX. The key take out to unpack is knowing what your client wants and expects, creates #brandalignment because the experiences of your clients aligns with your brand personality. Getting this alignment right, will inevitably create an experience that is not just transactional.

Effective feedback loops make our jobs as leaders easier. You mentioned a key to getting substantive, actionable feedback. Highlighting or focusing on a range of topics inspires thought and as you said... avoids the surveys turning into gripe sessions. I've seen this taken to the next level where there was an actual idea implementation team that included a cross section of the staff to assess and lead in implementing ideas that were below a certain cost and time requirement.

In an era of Customer Experience, User Experience, and Employee Experience, it’s time to focus on Team Experience. Amplifier Pippa Hutchinson shares why focusing on Team Experience (TeamX) is game changing: https://lnkd.in/e4hWPgx7 #teamexperience #TeamX #blog

Most people won't remember you or your company! Few % may remember, but 80% will not remember you. So what you can do to make them remember you or your company/brand ? Storytelling, will not help all the time to make people remember you. Then what? It is the 'experience' of how they are feeling when people are interacting with you or your company. If your interaction is great, then they will have the best experience and they will remember you. How to give them the best experience when interacting with you or with your brand/company? Here are my 3 effective + easy tips 1. Personalize  Ditch scripts! Listen, understand needs, and tailor interactions. Remember names, offer relevant solutions, and create genuine connections. 2. Exceed Expectations:  Don't just meet basic needs. Surprise and delight! Offer unexpected solutions, proactively solve problems, or add a thoughtful touch. 3. Help & Empower:  Don't just sell, be helpful. Provide valuable resources, educational content, and post-purchase support. Help them succeed with your product/service and build long-term loyalty. When you remember these 3 tips, you will give them the best experiences. Follow me for more posts on how you can create better experiences. REPOST 🔁 with your connections and give them the best experiences. Let me know in the comments/DM if you'd like to know, how to make the better experience. #experiences #personalize #help #customerexperience (#CX) #customerengagement #customerservice #brandloyalty #memorableexperiences #growthhacking #businesstips #entrepenerurlife #leadershipdevelopment #professionaldevelopment

"40% of consumers demand personalized experiences." Sounds important. What does it actually mean? What is a "personalized experience"? Is it remembering my name? Is it sending me a birthday card? Is it something far, far more creepy? People want competence. They want businesses to do what they say they'll do. Efficiently and reliably. #customerexperience #customerrelations #management

There's something special about a product or service that feels tailor-made just for you, isn't there? 🎁 It makes you feel valued and appreciated. That's the power of personalization! 💪 By truly understanding each customer's unique needs and preferences, we can create unforgettable experiences that foster lasting relationships. 🤝 And guess what? This approach doesn't just drive loyalty – it generates buzz! 🐝 People love sharing their personalized experiences with friends and family, creating positive word-of-mouth for your business. 📣 Embrace personalization and watch your business stand out from the crowd. Be more than just a provider. Be a customer-centric brand that genuinely cares about its clients. No more one-size-fits-all solutions, it's time for custom-fit excellence! 💼 To read my full blog, visit https://lnkd.in/eqB4Jk9p to learn more ways to stand out with your business! #SusanGiddingsConsulting #SmallBusiness #Personalization #CustomerCentric #StandOut"

In-Person experience matters more than ever! 👉🏻In a world full of digital interactions, did you know that 40% of consumers still prefer to engage with brands in person? There’s something irreplaceable about face-to-face connections. How are you optimizing your in-person experience to meet this demand? Are you training on EQ? Elevating your environment? Providing seamless online to inpetson experience? 👉🏻prioritizing personalized experiences will set your brand apart. Let’s bring the human touch back into CX! #CustomerExperience #InPersonCX #HumanConnection