Did you know that according to PwC, 30% of customers are willing to switch brands after just one poor service experience. With conversation intelligence, you can detect and eliminate dead air during calls, ensuring smooth, engaging interactions that keep customers loyal. Because in customer service, silence isn’t golden—it’s costly. #QordenAI #CustomerExperience #AIForCX #ConversationIntelligence #ContactCenterExcellence
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🎉 Proud to have completed a 1-hour course on customer trust! I'm focused on strengthening my soft skills around customer centricity. One key takeaway from the course that really resonated with me: "Trust is one of the most valuable currencies these days, and businesses can't afford not to invest in it." 💼 #CustomerCentricity #ContinuousLearning #SoftSkills
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Mastering The Art Of Customer Instant Gratification In An On-Demand World https://hubs.la/Q02z1Kq10
Mastering The Art Of Customer Instant Gratification In An On-Demand World
quikstonecapital.com
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Consumer Duty: Compliance or Competitive Advantage? The FCA's Consumer Duty demands more than ticking boxes. It's a chance to align your business with what truly drives customer loyalty. But that requires going beyond assumptions. Do you KNOW the specific expectations that make or break customer relationships in your sector? Most firms won't invest in deep customer understanding. This is your opportunity to outperform (according to EY’s estimates) the 80% taking a "minimal compliance" approach. We help firms turn Consumer Duty from pure compliance into a means to gain a strategic and operational advantage. Our insights pinpoint what drives customer loyalty, fueling growth and resilience. Ready to make Consumer Duty a catalyst for success? Schedule a call: https://lnkd.in/eqt7iumK . . #ConsumerDuty #CustomerLoyalty #Compliance #CX #StrategicAdvantage #PromisingOutcomes
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Consumer Duty: Compliance or Competitive Advantage? The FCA's Consumer Duty demands more than ticking boxes. It's a chance to align your business with what truly drives customer loyalty. But that requires going beyond assumptions. Do you KNOW the specific expectations that make or break customer relationships in your sector? Most firms won't invest in deep customer understanding. This is your opportunity to outperform (according to EY’s estimates) the 80% taking a "minimal compliance" approach. We help firms turn Consumer Duty from pure compliance into a means to gain a strategic and operational advantage. Our insights pinpoint what drives customer loyalty, fueling growth and resilience. Ready to make Consumer Duty a catalyst for success? Schedule a call: https://lnkd.in/estf-rF6 . . #ConsumerDuty #CustomerLoyalty #Compliance #CX #StrategicAdvantage #PromisingOutcomes
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Consumer Duty: Compliance or Competitive Advantage? The FCA's Consumer Duty demands more than ticking boxes. It's a chance to align your business with what truly drives customer loyalty. But that requires going beyond assumptions. Do you KNOW the specific expectations that make or break customer relationships in your sector? Most firms won't invest in deep customer understanding. This is your opportunity to outperform (according to EY’s estimates) the 80% taking a "minimal compliance" approach. We help firms turn Consumer Duty from pure compliance into a means to gain a strategic and operational advantage. Our insights pinpoint what drives customer loyalty, fueling growth and resilience. Ready to make Consumer Duty a catalyst for success? Schedule a call: https://lnkd.in/diFc7efH . . #ConsumerDuty #CustomerLoyalty #Compliance #CX #StrategicAdvantage #PromisingOutcomes
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Did you know improving your First Call Resolution (FCR) could transform your customer experience? It's not just about answering calls; it's about resolving issues on the spot, delighting customers, and boosting loyalty. 💡 Discover proven strategies that successful companies like Zappos swear by to enhance FCR and achieve lasting success. Ready to take your customer service to the next level? 🚀 👉 Click here to explore the strategies: https://lnkd.in/gy_AUjfU #CustomerExperience #FCRStrategies #BusinessGrowth #CustomerServiceMatters #CXInnovation
The Power of First Call Resolution (FCR): Why It’s Key to Superior CX
os.team
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McKinsey foresaw that hyper-personalization would become a key priority for customer care by 2025, particularly for call centers and brands managing repetitive inquiries. Fast forward to today, that prediction has become a reality. Hallmark's Care platform equips every customer service representative with the tools to make the customer experience more personal. With just a few clicks, CSRs can upload contact lists and send handwritten, personalized cards after any given customer interaction. If you’re interested in a walk-through of the platform or more information about pricing and process, send me a message! Read more: https://lnkd.in/gyBCJaBd
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Consumer Duty: Compliance or Competitive Advantage? The FCA's Consumer Duty demands more than ticking boxes. It's a chance to align your business with what truly drives customer loyalty. But that requires going beyond assumptions. Do you KNOW the specific expectations that make or break customer relationships in your sector? Most firms won't invest in deep customer understanding. This is your opportunity to outperform (according to EY’s estimates) the 80% taking a "minimal compliance" approach. We help firms turn Consumer Duty from pure compliance into a means to gain a strategic and operational advantage. Our insights pinpoint what drives customer loyalty, fueling growth and resilience. Ready to make Consumer Duty a catalyst for success? Schedule a call: https://lnkd.in/eJ2HyPzD . . #ConsumerDuty #CustomerLoyalty #Compliance #CX #StrategicAdvantage #PromisingOutcomes
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Want to win over customers? It's simpler than you think! Focus on a great product, loyal customer care, trust, convenience, and personalization. Ready to level up your customer game? Let's dive in! https://buff.ly/3SJroDB #customerfocus #businesstips #winningcustomers #customersuccess
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How to Build Agent In-Role Competence for Improved FCR & CSAT Performance Discover how industry-leading brands are harnessing the potential of employee-centric Artificial Intelligence to: · Improve First Contact Resolution by 9% · Reduce Average Handling Time by 12.5% · Increase Customer Satisfaction by 5% Download e-guide here: https://buff.ly/4ckFHFN
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