Ornella Mastronardi Remuzzi’s Post

Just finished the course “Earn Customer Trust and Cultivate Lasting Relationships” by Ilenia Vidili! Check it out: https://lnkd.in/e-RPHwTp #buildingtrust #longtermcustomerrelationships #customerservice. I’ve learned what to avoid in order to earn customer trust and build lasting relationships. Understanding these pitfalls is crucial for creating genuine connections, fostering loyalty, and ensuring that customer relationships remain strong over time. #weekendlearning #addictedtolearningnewthings

The Power of Customer Feedback: Fueling Business Growth In today's competitive market, customer feedback is more valuable than gold. By creating an open platform for customers to share their thoughts, businesses can gain invaluable insights into what's working and what's not. Why Customer Feedback Matters: Improves Customer Satisfaction: Addressing concerns and suggestions directly shows customers you care. Identifies Opportunities: Feedback can uncover untapped market segments or product enhancements. Enhances Product Development: Customer input drives innovation and product improvement. Builds Trust and Loyalty: Demonstrating a commitment to customer feedback fosters trust and loyalty. Generates Valuable Data: Analyzing feedback provides data-driven insights for decision-making. A dedicated customer service department is crucial for effectively managing and responding to feedback. They act as the bridge between customers and the business, ensuring that every voice is heard and valued. #customerfeedback #customerservice #businessgrowth #customercentric #customerloyalty

In today's competitive business landscape, it's more important than ever to understand the needs and wants of our customers. And the best way to do that is by listening to their feedback. Customer feedback is a valuable resource that can help us improve our products, services, and overall customer experience. By soliciting and acting on customer feedback, we can identify areas for improvement, fix problems, and create new opportunities for growth. It shows our customers that we care about their opinions and are committed to delivering the best possible experience. Customer feedback can also provide valuable insights that can inform our business decisions. It can help us identify trends, spot emerging opportunities, and stay ahead of the competition. By analyzing customer feedback, we can develop new products, services, and features that meet the evolving needs of our customers. But customer feedback is not just about fixing problems or identifying opportunities. It's also about building trust and credibility with our customers. When we listen to their feedback and act on it, we demonstrate that we value their opinions and are committed to delivering on our promises. So, let's make customer feedback a priority. Let's actively seek it out, listen to it, and act on it. Let's show our customers that we care about their opinions and are dedicated to delivering the best possible experience. #customerfeedback #feedback #continuousimprovement

🔍 Quality tools like Pareto Analysis empower contact centers to identify and focus on key areas that truly make a difference. By addressing the right 20% of issues, you can achieve up to 80% of positive results—transforming efficiency and customer satisfaction! Imagine a streamlined approach where every effort contributes to a major impact. Discover how Pareto can redefine your problem-solving strategy and elevate your contact center’s performance. 💪 Transform data into actionable insights that lead to operational success! 💡 At LQMS, we’re here to guide you in harnessing data analysis to enhance quality and boost productivity within your team. Let us show you how the right analytical tools can revolutionize the way you address challenges and make informed decisions. 📩 Contact us at sme@lqms.com.do or visit our website to get started on a journey towards excellence. Don’t let inefficiencies hold you back—unlock your contact center’s full potential today! #QualityTools #ParetoAnalysis #ProblemSolving #OperationalExcellence #ContactCenterExcellence #QualityMonth #DataDriven #CustomerSatisfaction #ContinuousImprovement

Achieving Operational Excellence and Enhanced Customer Satisfaction Wed, August 21 at 9 am PT | 12 pm ET Join us for an insightful webinar with Ryan M. from DailyPay, Inc., a leader in providing daily wage access to employees, and learn how they leveraged Observe.AI to enhance operational efficiency, drive cost savings, and improve customer satisfaction. In this webinar, you'll discover: - How DailyPay transformed its contact center operations, driving significant cost savings and operational improvements - Strategies used by DailyPay to predict and improve CSAT scores - Practical steps to streamline workflows, optimize resource allocation, and achieve sustainable growth

🌟Celebrating National Customer Service Week 2024🌟 This week, we’re recognising the vital role of customer service in driving business success and economic growth. Today, we focus on Risk, Reputation & Trust, essential components in building lasting relationships customers. We understand that effective communication solutions are crucial for maintaining trust and building stronger relationships with customers. As organisations navigate the complexities of customer service, it’s important to consider how transparency and consistent service can impact interactions. If you’re reflecting on how your organisation can addresses these critical elements in your CX strategy, check at our resource hub for tips and advice. Let’s celebrate the dedication of customer service professionals and continue to elevate service standards across all industries. 👉 https://lnkd.in/gJHQzDWs Institute of Customer Service #NCSW2024 #CustomerService #Trust #BusinessSystems

Customer Expectations on the Rise! 🚀 One of the toughest challenges in customer service today is keeping up with ever-growing expectations. Clients now want instant responses, personalised solutions, and seamless experiences. How do we tackle this? ✅ Continuous Training: Our team undergoes regular upskilling to stay ahead of trends. ✅ Personal Touch: Every client gets a dedicated advisor who understands their unique needs. ✅ Feedback Loop: We actively seek and act on customer feedback to keep improving. Your thoughts? Let's discuss in the comments! #CustomerService #ProfessionalServices #ClientExperience

🌀 3 stats CX leaders need to know! 1️⃣ Complex Customer Issues ICMI research indicates that 47% of contact centers face more complex customer issues than a few years ago. 2️⃣ Customer Satisfaction Implementing AI-powered chatbots resulted in an 80% customer satisfaction score for one of the deployments mentioned. 3️⃣ Stock Price Increase The introduction of chatbots for customer service in B2B and B2C companies is typically associated with a 0.22% increase in stock prices, translating to a market value boost of approximately $175 million for the average firm. Follow Spiral for more! 🌀

Martin Roe, CEO of CCI Global, shared his insights on the significance of Emotional Intelligence (EQ) in Customer Service. He discussed the strategies for encouraging customer loyalty, ways to differentiate your brand, and methods for enhancing interactions to ensure customer satisfaction and retention. Tap below to read the full article.

Did you know that poor customer service costs companies billions annually? The challenge lies not only in recognising this issue but also in identifying the root cause. Now, this leads us to realise that we might understand what is happening, but do we truly comprehend 𝘄𝗵𝘆 it's happening? Why do we see companies spending billions annually on customer service? Beyond the surface, it's often a result of inefficient processes, lack of employee training, or failure to adapt to evolving customer needs. With Interaction Intelligence, a solution for deep root cause analysis of customer interactions, you can not only uncover the underlying reasons behind these expenses but also take proactive steps to reduce them. By harnessing actionable insights, you can optimise your operations, enhance customer satisfaction, and ultimately, save on operating costs within your customer service space. #CustomerServiceCosts #BusinessChallenges #InteractionIntelligence #OperationalEfficiency #CustomerExperience #DataAnalysis #CostReduction #BusinessOptimization #LinkedInNetworking #GeniiAnalytics