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Priyanka KWJobs

Talent Acquisition Specialist at Karriere Wachstum Manpower Consultants

Hello Connections! #hiring2024 #ormanalyst Experience: 4+ years Position: ORM Analyst Location : WFH Shift : US Shift SEND CV priyanka@kwjobs.in ORGANIZATIONAL PLACEMENT: Typically Reports To: Operations Lead PRINCIPAL DUTIES AND RESPONSIBILITIES: Analyzing engagement, traction, sentiments for campaign and reactive engagement Building dashboards in excel and provided tools. Manual/automated tagging of interactions for analytic purpose Analyzing social media post metrics. Making a note of posts that perform poorly and finding evidence for why this may be. Researching new social media trends and tools. Keeping abreast of current events and pop culture to better understand user behavior. Create reports to simply visualize actionable insights of social data for content improvement. Create interactive presentations for operations & marketing related metric and reviews Proficient to identify trendy responses and posts for client reviews  Supporting pitch deck building and market research  Analyze data models and derive logical conclusions, develop innovative solutions for operational and strategic changes Serve as a key social media contact point during real-time events or crises. Provide real-time intelligence on how quickly an incident is spreading on social media, if any Update and maintain accurate reports following established procedures. track and compile required information such as the voice of the customer reports and KPI reports for presentation to clients/management.   Utilize knowledge of Excel to format and summarize information reported.           Interact with clients directly on a daily basis to exchange information. Communicate with seniors and other stakeholders in the organization during other projects as assigned.  Ability to create multiple innovative decks for varied business streams based on the analysis done The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned. In addition to the above, all employees are expected to: * Promote teamwork and cooperative effort.  * Help train and give guidance to other employees.  * Maintain a clean, safe, and unobstructed work area, and practice good safety habits.  * Provide internal and external customers with the highest quality service. MINIMUM JOB REQUIREMENTS: (Education, Experience, Skills) KEY COMPETENCIES Bachelor’s Degree or higher in Management, Communications, or related field Strategic thought leadership of social media, customer service, and technology Deep understanding of social media and customer service processes and procedures, with willingness to continually learn/adapt to new technology and strategies.

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