Primer’s Post

Something big is brewing, and we’re not talking about a witch’s cauldron 🧙♀️ this Halloween. We predict the coming year will be huge for payment leaders 🔮 Today’s payment leaders are pioneers—often the first dedicated to payments in their companies 🚀. With this pioneering spirit come incredible opportunities to lead the charge. Payment leaders have the unique chance to shape the payment function while showing that payments aren’t transactional but transformational 📈. Nitin Kashid, Head of Payments & Partnerships at Zip, puts it best: "Payments aren’t only about routing transactions—they’re about unlocking value for your business." Learn more about the world's leading payment pioneers: https://lnkd.in/eiMznwPC  

📉 From Payment Problems to Prosperity: A Restaurant’s Journey with Us 🍽️ The hospitality industry is all about people – from guests enjoying their meals to the staff working tirelessly to create a memorable experience. But what happens when a clunky payment system disrupts that flow? 🤯 One of my clients, a vibrant family-owned restaurant, was experiencing this exact issue. Orders were coming in, customers were enjoying their time, but every time the bill arrived, they hit a bottleneck. Slow payments, confusing processes, and a lack of support were affecting both staff morale and customer experience. It was taking away the magic of what they had built. 😔 When I stepped in, it wasn’t just about installing a new card machine and walking away. I spent time understanding their specific needs, talking to the team, and finding out what would genuinely make a difference. I provided a payment solution that was simple, intuitive, and fit seamlessly into their operations. 💡 But it didn’t stop there. I made it my mission to stay in touch, ensuring everything continued to run smoothly, offering support whenever they needed, and being available to address any new challenges that arose. 🔄 Now, that same restaurant not only handles payments smoothly but has also reported an increase in staff satisfaction and customer loyalty. They know they can rely on me to have their back – and that’s the partnership I strive to create with every business I work with. 🙌 📍 If your hospitality business is feeling the strain of an inefficient payment system, reach out. I’m here to help take the pain out of payments and let you focus on what you do best: delivering great experiences! ✨ #HospitalitySupport #PaymentSolutions #CustomerFirst #BusinessGrowth

𝐓𝐡𝐞 𝐂𝐮𝐫𝐢𝐨𝐮𝐬 𝐂𝐚𝐬𝐞 𝐨𝐟 𝐂𝐚𝐬𝐡 𝐄𝐱𝐜𝐞𝐬𝐬: 𝐀 𝐑𝐞𝐭𝐚𝐢𝐥 𝐈𝐧𝐬𝐢𝐠𝐡𝐭 Today, as I was closing out my shift from 3 PM to 1 AM, one of my cashier colleagues encountered a cash excess on his sales report. In our hypermarket, we follow a strict protocol where we hand over the day's sales to the Cash Control Office (CCO) at the end of each shift. Here, the cash and card sales are meticulously compared with the system-generated report to ensure there are no discrepancies. However, today was one of those days where my colleague had to think hard about how this excess might have occurred. Interestingly, I've noticed that such mistakes tend to happen more often when the hypermarket is slow, with fewer customers. When we're busy, such errors are rare. Why does this happen? It seems that during slower periods, cashiers might become less focused, leading to distractions and potential errors in cash handling. Conversely, during busy times, the constant flow of customers keeps us in a focused rhythm, reducing the likelihood of mistakes. To address this, we can implement several strategies: 1. Regular Training and Refreshers: Conduct regular training sessions and scenario-based training to reinforce best practices. 2. Clear SOPs: Develop and maintain clear standard operating procedures for cash handling, supported by checklists. 3. Use of Technology: Implement cash management software and cash counting machines to reduce human error. 4. Regular Audits and Spot Checks: Conduct regular audits and random spot checks to ensure compliance. 5. Focused Environment: Create a distraction-free environment and schedule regular breaks to maintain focus. 6. Clear Communication: Encourage open communication and a feedback loop among team members. 7. Customer Interaction: Engage with customers while maintaining focus, and double-check transactions. 8. Documentation and Reporting: Keep detailed records of discrepancies and ensure accurate daily reports. This experience highlights the importance of maintaining focus and vigilance, regardless of how busy or slow the day might be. It's a valuable lesson for all of us in the retail industry. #RetailExperience #CustomerService #CashHandling #RetailInsights #FocusAtWork #RetailLife

"In the past, we spent a lot of time behind computers, behind paperwork, and emails. But in luxury hospitality, you must have time for guests." At Belmond, classical elegance meets innovation through Adyen’s payment technology. Since the partnership, Belmond saw: - No more manual payments processing - 90% conversion rate across properties - 4.2% uplift in Net Promoter Score (NPS) Understand how financial technology can increase guest satisfaction and conversion in the case study here: https://shorturl.at/kcheF

"In the past, we spent a lot of time behind computers, behind paperwork, and emails. But in luxury hospitality, you must have time for guests." At Belmond, classical elegance meets innovation through Adyen’s payment technology. Since the partnership, Belmond saw: - No more manual payments processing - 90% conversion rate across properties - 4.2% uplift in Net Promoter Score (NPS) Understand how financial technology can increase guest satisfaction and conversion in the case study here: https://shorturl.at/kcheF

"In the past, we spent a lot of time behind computers, behind paperwork, and emails. But in luxury hospitality, you must have time for guests." At Belmond, classical elegance meets innovation through Adyen’s payment technology. Since the partnership, Belmond saw: - No more manual payments processing - 90% conversion rate across properties - 4.2% uplift in Net Promoter Score (NPS) Understand how financial technology can increase guest satisfaction and conversion in the case study here: https://shorturl.at/kcheF

"In the past, we spent a lot of time behind computers, behind paperwork, and emails. But in luxury hospitality, you must have time for guests." At Belmond, classical elegance meets innovation through Adyen’s payment technology. Since the partnership, Belmond saw: - No more manual payments processing - 90% conversion rate across properties - 4.2% uplift in Net Promoter Score (NPS) Understand how financial technology can increase guest satisfaction and conversion in the case study here: https://shorturl.at/kcheF

Want loyal customers? Stop treating them like transactions. I was a restaurant owner for a decade. When I started, I thought great food alone would bring people back. That will work when you’re the only hot dog stand in the stadium. With competition, “good enough” doesn’t cut it. When I started, there weren’t many spots that competed with us. A few years in, we had a new local chain come in with a great brand, service and a handle on how to run a business. Honestly, I was scared. It forced us to up our game. We had to rethink how we connected. So, we worked on the experience. We personalized interactions. Learning names and preferences, so each visit felt familiar (good tech helps a lot here!). We focused on making it as easy. Create habits and you’ll create customers. Often there are unnecessary barriers that slow down or stop people from using a service. We added small surprises. Free dessert on a slow night. A handwritten card + bottle of wine after a big event. Any reason to give something away. Good, bad or ordinary. There’s so many opportunities that go uncaptured. Lastly, we listened. Feedback became the playbook. Creating real data from your customer will open up so many opportunities. Most just make assumptions. We didn’t just want customers. We focused on building relationships. Restaurants are exceptionally hard. High customer expectations, low margins, lots of moving parts. Other industries don’t have the same constraints. This means you can create an amazing experience with a lot less effort. Focus on building habits and relationships and you’ll crush any industry.

“We know that over the last 12 month period, we've had more than a 90% conversion rate in our properties using Adyen, and those are numbers that we've never had visibility on before.” Bryan Hammer - VP of IT, Belmond Curious to learn more about how Adyen is transforming the hospitality industry? Take a look at this article.