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The human resources business has become far more complex over the past few years. That’s what Helena Pagano, chief people and culture officer, Sun Life, said in her conversation with Canadian HR Reporter. “We’ve become the change agents, change facilitators,” she says, adding that that’s “a really critical role for HR to play more and more”. HR was at the forefront when it comes to contending with the COVID-19 pandemic and its impact on the workplace. That was one of the changes that have happened to HR, says Pagano. On top of that, “people's expectations have changed,” she says. “A diverse workforce brings different issues and differing needs to the workplace.”

How has HR’s role changed?

How has HR’s role changed?

hrreporter.com

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