NorthBay - Pakistan’s Post

🌟 Transforming Customer Support with AI! 🤖✨ NorthBay Solutions, an AWS Premier Partner, partnered with Riviana Foods to revolutionize their customer support experience with a cutting-edge AI-enabled chatbot solution. ✅ Faster Response Times ✅ Seamless Brand Integration ✅ Reduced Agent Workload This Generative AI-powered chatbot delivers personalized, brand-specific responses across multiple brands, boosting engagement and operational efficiency. It handles routine inquiries instantly and ensures a smooth handoff to live agents for complex issues—complete with conversation history for continuity. Ready to elevate your customer support with intelligent automation? Let’s connect! https://hubs.li/Q0308W6V0 Read Full Case Study: https://hubs.li/Q0308YRG0 #GenerativeAI #CustomerSupport #Innovation #AWS #NorthBaySolutions

What if every customer service interaction could be extraordinary? With AI, it's not just possible - it's happening right now! 🤝 Join us for a journey into the future of customer service with Susan Emerson, our SVP Product GTM AI. She's unveiling how AI isn't just changing the game - it's rewriting the rules of what's possible. Prepare to be amazed as she shares a breakthrough Service Cloud story that will make you rethink everything you know about customer service: 🦸 Service agents becoming customer heroes with AI-powered insights 🪄 Call resolutions that feel like magic (but are powered by science!) 📈 Real teams achieving what once seemed impossible The results? Shorter calls, happier customers, and the kind of revenue growth that transforms businesses. 💫 Ready to see how AI can transform your customer service into your biggest competitive advantage? Watch the full story. #AskMoreOfAI #CustomerService #ServiceCloud #SalesforceSE #SalesforceDK #SalesforceFI #SalesforceNO #SalesforceBE #SalesforceLU

🚀 Success Story: How itGenius Transformed Their Customer Support with AI & Automation 🤖✨ itGenius, Australia’s top Small Business Google Cloud partner, has embraced AI automation for their customer support operations, and the impact has been nothing short of significant. Previously, their support team struggled to handle a high volume of diverse customer requests across a wide variety of products. Each incoming request required an agent to manually read the message, determine its purpose, categorize it with tags, and look up customer product details in a separate system. This manual process took 4-7 minutes per request, with an 8% error rate due to human tagging mistakes. 😓 But now, everything has changed. By implementing Y Meadows' AI automation solution, itGenius has revolutionized their triaging process. AI now intelligently understands each message’s intent, automatically tags tickets for analytics, and enriches requests with relevant customer information—all without human intervention. This game-changing solution eliminates tagging errors, slashes handling time, and ensures 100% of cases are fully enriched with the necessary information, significantly reducing employee effort. 💯 Thanks to this automation, itGenius is now saving roughly 2 minutes on each request and enjoying the benefits of accurate, actionable analytics! ⏳🙌 🎥 Check out the video clip below to hear first hand from itGenius' Customer Support Lead, Merry Maitem, as she shares how they're leveraging AI automation in customer support and the impact it's had on their business! #AI #Automation #CustomerSupport #CustomerExperience #Efficiency #Innovation

Unlock the Power of AI: Shifting the Business Lens from Acquisition to Retention.  Delve into the disruptive force of artificial intelligence as it revolutionizes the customer journey. Learn how AI empowers businesses to prioritize value realization, fostering long-term relationships and sustainable growth in today's dynamic marketplace. To know more https://zurl.co/UmRd #B2BSaaS #PostSales #ValueRealization #CustomerSuccess #SaaS

🚀 What if you could enhance your customer service with just a few smart moves? In today's fast-paced business landscape, integrating AI automation into your customer service can be a game-changer. 💡 Imagine freeing up your customer support team by leveraging tools like OpenAI's API to streamline workflows, enhance response times, and improve client interactions. One clear example of this is ticket summarization, which allows agents to quickly grasp intricate customer messages without digging through every detail. This not only speeds up resolution times but also empowers your team to provide more personalized and efficient support. The real lesson here? Embracing AI can transform how you approach customer service, leading to happier clients and a more productive team. Just think of the time and costs you could save! So, how are you planning to leverage AI in your business strategy this year? 🌟 #AIAutomation #CustomerExperience #BusinessEfficiency #Innovation #FutureOfWork #DigitalTransformation #SupportAutomation #OpenAI #Zendesk #ClientEngagement

Join the Conversation - to Partners and Customers from my CCaaS network, this is a must hear webinar on GenAI Digital Transformation for #SelfService, #CaseDeflection, and #CustomerSupport with #AgentEnablement

“On Fire ❤️🔥” GenAI is not the solution to everything, however more and more businesses consider using GenAI to improve customer experiences, boost employee productivity, or accelerate process optimisation. Today I added one more badge to the shelf 🥇#Generative #AI on #AWS Essentials (Business) 🥂 To supporting more businesses realise their goals, have a positive impact on people, and bring more social value through advanced technology.

𝗛𝗼𝘄 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗔𝗜 𝗶𝘀 𝗥𝗲𝘀𝗵𝗮𝗽𝗶𝗻𝗴 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗶𝗻 𝟮𝟬𝟮𝟰 Salesforce AI isn't just about automating tasks; it's about empowering businesses with intelligent agents that make informed decisions, streamline operations, and elevate customer interactions. 𝗞𝗲𝘆 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀: • Automate Repetitive Tasks • Boost Customer Engagement • Develop Custom Solutions Companies like OpenTable and Wiley are already experiencing significant boosts in efficiency and customer satisfaction. As these advancements unfold, the future of work is becoming increasingly innovative and customer-focused. 𝐄𝐱𝐩𝐥𝐨𝐫𝐞 𝐡𝐨𝐰 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐀𝐈 𝐢𝐬 𝐫𝐞𝐯𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐢𝐳𝐢𝐧𝐠 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐢𝐧 𝐨𝐮𝐫 𝐥𝐚𝐭𝐞𝐬𝐭 𝐛𝐥𝐨𝐠 𝐩𝐨𝐬𝐭: https://bit.ly/3BpMT6K #Salesforce #AI #BusinessTransformation #Innovation #CustomerExperience

Unlocking AI-driven innovation! Proud to have achieved Salesforce Certified AI Specialist certification. This achievement reflects my commitment to staying ahead of the curve in AI-powered customer experiences. Special Thanks to Salesforce for contributing in making the ecosystem future ready via AI offerings and AI enablement sessions for partners !! #SalesforceCertified #AISpecialist #DigitalTransformation

🤖 𝗛𝗼𝘄 𝗖𝗼𝗽𝗶𝗹𝗼𝘁 𝗰𝗮𝗻 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝗻 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 🛠️ 🚀 Enhancing customer service has never been more critical, and Microsoft 365's Copilot is proving to be a game-changer in elevating customer interactions. This powerful tool is reshaping how businesses connect with their customers, offering more personalized and efficient service. 📚 Read the full article here: https://lnkd.in/gtfF5u5s 💡 The article delves into how Copilot's AI-driven capabilities streamline responses, improve customer engagement, and enhance service quality, giving businesses the edge in delivering exceptional support. 🤝 Ready to revolutionize your customer service with Copilot? Connect with our Microsoft 365 and AI experts at AVASOFT for tailored solutions and expert guidance! 🚀 #CustomerService #Microsoft365 #Copilot #AVASOFT #CustomerExperience #AI #msftadvocate