NorthBay - Canada’s Post

🌟 Transforming Customer Support with AI! 🤖✨ NorthBay Solutions, an AWS Premier Partner, partnered with Riviana Foods to revolutionize their customer support experience with a cutting-edge AI-enabled chatbot solution. ✅ Faster Response Times ✅ Seamless Brand Integration ✅ Reduced Agent Workload This Generative AI-powered chatbot delivers personalized, brand-specific responses across multiple brands, boosting engagement and operational efficiency. It handles routine inquiries instantly and ensures a smooth handoff to live agents for complex issues—complete with conversation history for continuity. Ready to elevate your customer support with intelligent automation? Let’s connect! https://hubs.li/Q0308-1q0 Read Full Case Study: https://hubs.li/Q0308X2v0 #GenerativeAI #CustomerSupport #Innovation #AWS #NorthBaySolutions

In today’s fast-paced world, customer support is evolving, and so are the tools powering it! Wondering what sets traditional chatbots apart from AI-powered ones? Our latest blog explores the differences between Chatbots and AI Chatbots—and how AI is revolutionizing next-gen customer support with enhanced personalization, automation, and problem-solving capabilities. Which technology is right for your business? Dive into the blog to learn how both can elevate your customer experience to the next level! Read more ➡ https://lnkd.in/dbkutGQK #AIChatbots #CustomerSupport #Chatbots #NextGenSupport #Cloudelligent #AWSCommunity #AWS #AWSPartners #APNProud

What if every customer service interaction could be extraordinary? With AI, it's not just possible - it's happening right now! 🤝 Join us for a journey into the future of customer service with Susan Emerson, our SVP Product GTM AI. She's unveiling how AI isn't just changing the game - it's rewriting the rules of what's possible. Prepare to be amazed as she shares a breakthrough Service Cloud story that will make you rethink everything you know about customer service: 🦸 Service agents becoming customer heroes with AI-powered insights 🪄 Call resolutions that feel like magic (but are powered by science!) 📈 Real teams achieving what once seemed impossible The results? Shorter calls, happier customers, and the kind of revenue growth that transforms businesses. 💫 Ready to see how AI can transform your customer service into your biggest competitive advantage? Watch the full story. #AskMoreOfAI #CustomerService #ServiceCloud #SalesforceSE #SalesforceDK #SalesforceFI #SalesforceNO #SalesforceBE #SalesforceLU

🚀 What if you could enhance your customer service with just a few smart moves? In today's fast-paced business landscape, integrating AI automation into your customer service can be a game-changer. 💡 Imagine freeing up your customer support team by leveraging tools like OpenAI's API to streamline workflows, enhance response times, and improve client interactions. One clear example of this is ticket summarization, which allows agents to quickly grasp intricate customer messages without digging through every detail. This not only speeds up resolution times but also empowers your team to provide more personalized and efficient support. The real lesson here? Embracing AI can transform how you approach customer service, leading to happier clients and a more productive team. Just think of the time and costs you could save! So, how are you planning to leverage AI in your business strategy this year? 🌟 #AIAutomation #CustomerExperience #BusinessEfficiency #Innovation #FutureOfWork #DigitalTransformation #SupportAutomation #OpenAI #Zendesk #ClientEngagement

𝗛𝗼𝘄 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗔𝗜 𝗶𝘀 𝗥𝗲𝘀𝗵𝗮𝗽𝗶𝗻𝗴 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗶𝗻 𝟮𝟬𝟮𝟰 Salesforce AI isn't just about automating tasks; it's about empowering businesses with intelligent agents that make informed decisions, streamline operations, and elevate customer interactions. 𝗞𝗲𝘆 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀: • Automate Repetitive Tasks • Boost Customer Engagement • Develop Custom Solutions Companies like OpenTable and Wiley are already experiencing significant boosts in efficiency and customer satisfaction. As these advancements unfold, the future of work is becoming increasingly innovative and customer-focused. 𝐄𝐱𝐩𝐥𝐨𝐫𝐞 𝐡𝐨𝐰 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐀𝐈 𝐢𝐬 𝐫𝐞𝐯𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐢𝐳𝐢𝐧𝐠 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐢𝐧 𝐨𝐮𝐫 𝐥𝐚𝐭𝐞𝐬𝐭 𝐛𝐥𝐨𝐠 𝐩𝐨𝐬𝐭: https://bit.ly/3BpMT6K #Salesforce #AI #BusinessTransformation #Innovation #CustomerExperience

“On Fire ❤️🔥” GenAI is not the solution to everything, however more and more businesses consider using GenAI to improve customer experiences, boost employee productivity, or accelerate process optimisation. Today I added one more badge to the shelf 🥇#Generative #AI on #AWS Essentials (Business) 🥂 To supporting more businesses realise their goals, have a positive impact on people, and bring more social value through advanced technology.

🤖💪 Redtag is thrilled to bring Agentforce, Salesforce’s powerful AI system, directly to our clients. Agentforce is built to go beyond chatbots—it autonomously qualifies leads, resolves cases, prioritizes customer service tasks, and even optimizes campaigns. Designed to fit seamlessly into your Salesforce environment, it delivers meaningful AI support without the need for complex setups or extra resources. Agentforce is already showing remarkable results, helping businesses handle high volumes of customer interactions, distribute leads more efficiently, and manage marketing actions in real time. Through our Proof of Technology (PoT), Oleh Mykytyn, David Lashmanov, and Sviatoslav Andrushchak demonstrated how Agentforce automates workflows, syncs data securely, and supports faster decisions for better service. See below how Agentforce can deliver an exceptional customer experience in a real case scenario—an online shop 👇 #Redtag #Agentforce #Salesforce #AI #CustomerService #BusinessGrowth

Unlock the Power of AI: Shifting the Business Lens from Acquisition to Retention.  Delve into the disruptive force of artificial intelligence as it revolutionizes the customer journey. Learn how AI empowers businesses to prioritize value realization, fostering long-term relationships and sustainable growth in today's dynamic marketplace. To know more https://zurl.co/UmRd #B2BSaaS #PostSales #ValueRealization #CustomerSuccess #SaaS

🚀 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝘄𝗶𝘁𝗵 𝗖𝗼𝗽𝗶𝗹𝗼𝘁 𝗶𝗻 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 🛠️ Enhancing customer service has never been more critical, and 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱’𝘀 𝗖𝗼𝗽𝗶𝗹𝗼𝘁 🚀 is proving to be a game-changer in elevating customer interactions. This powerful tool is reshaping how businesses connect with their customers, offering more personalized and efficient service. 🤝💼 📚 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗮𝗿𝘁𝗶𝗰𝗹𝗲 𝗵𝗲𝗿𝗲: https://lnkd.in/gtfF5u5s 💡 Discover how 𝗖𝗼𝗽𝗶𝗹𝗼𝘁’𝘀 AI-driven capabilities streamline responses, improve customer engagement, and enhance service quality, 𝗴𝗶𝘃𝗶𝗻𝗴 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝘁𝗵𝗲 𝗲𝗱𝗴𝗲 𝗶𝗻 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝘀𝘂𝗽𝗽𝗼𝗿𝘁. 🤝 Ready to revolutionize your customer service with Copilot? Connect with our Microsoft 365 and AI experts at AVASOFT for tailored solutions and expert guidance! 🚀 #CustomerService #Microsoft365 #Copilot #AVASOFT #CustomerExperience #AI #msftadvocate #CustomerExperience

AI is no longer an option but a must-have for businesses in today’s competitive landscape. At CoreFlex, we’ve empowered businesses to enhance efficiency and innovation with Salesforce Einstein. From automating processes with Einstein Bots to improving customer experiences through personalized engagement, we help organizations optimize workflows and make smarter, data-driven decisions. Our clients have seen incredible results—like a 200% increase in service coverage and a 25% gain in customer support efficiency. Ready to scale with a trusted partner? Let’s chat and unlock the full potential of AI for your business! #AI #Salesforce #Einstein #CoreFlex