Michele L.’s Post

Customer education thought leaders share their reactions to a recent Forrester study, commissioned by Intellum. Hear what they had to say here: https://lnkd.in/g9hgYdpi #CustomerEducation #CustomerTraining

Unveiling the 2024 Customer Education Benchmarks and ROI Report 🎉 We gathered insights from over 1,100+ customer success and education professionals to bring you the key trends shaping the future of customer education. Ready to get ahead of the curve? Swipe through to discover the most important takeaways from our report and learn how to leverage these insights to drive growth. #ThinkificPlus

What does it take to run a high-performing customer education program? A recent Forrester study of 300 customer education decision makers, commissioned by Intellum, sheds light on best practices. Based on the insights gathered, here are Forrester’s top five recommendations 👇 #CustomerEducation #CustomerTraining

Our recent webinar, "Maximizing ROI through Efficient Customer Education and Certification Strategies," was a powerhouse of insights featuring industry leaders Debbie Smith, Spencer Schumacher, and Sanjoe Jose. 💡Don't worry if you couldn't make it; stay tuned for highlights and key takeaways! Missed the session or want to relive the highlights? Click this link to watch the video https://hubs.ly/Q02yfFgc0 #CustomerEducation #CertificationStrategy #CEdMA #Skilljar #VisierUniversity #ProctoringinCertification #WebinarRecap

This is a really great bunch of folks to be included with. As mentioned in my clip, there are tonnes of resources out there for you if you are starting a customer education program or looking for help elevating your existing one. Everyone I've found in this field is super passionate about what they do and willing to help if you reach out. Here are some links to the resources mentioned (and a couple more I missed): Customer Education Management Association (CEdMA): https://www.cedma.org/ CELab Podcast: http://customer.education/ Joe Ryan's Customer Ed weekly: https://lnkd.in/eBDSyH7B Intellum's events, like Roundtables: https://lnkd.in/efjugpes Learning Outcomes CEBeers virtual meetups: https://lnkd.in/evFjC2vf Customer Education Community: https://lnkd.in/eb4pBCAk Trainn Customer Educated Podcast: https://lnkd.in/ewQmhfte Evan Hall's From Scratch meetups: https://lnkd.in/eGTyVSp9 (once you join, you'll find information in the 'from scratch' channel on how to join) Zenya Learning LLC's list of conferences: https://bit.ly/3hkjMEC Echtus blog: https://lnkd.in/es7n7BGv Kristine Kukich and Shannon Howard's Mixology series: https://lnkd.in/eegNkuGF And there are many more (feel free to comment with your favourites 😊 ) Intellum's report is an interesting read with lots of data presented in an easy-to-read format, if you haven't checked out just yet head here: https://lnkd.in/eMSAzuDK

If you're responsible for customer education, I'll bet you've been looking for the kind of insights that surfaced in this customer education research report from Forrester and Intellum. Here's my take on its value - but don't take my word for it. Check out the report yourself, and let me know what you think Thanks Shannon Howard for asking me to weigh in on this. Good to see learning systems vendors taking the initiative to capture and interpret key trends that will gain traction with business leaders. cc Talented Learning - Research and Consulting #customereducation #customersuccess #learningstrategy #lms #cx

Here's how to make your business case for customer education 👇 🌟 Leverage data (like the 2024 Forrester report on Customer Education Benchmarks) to showcase the importance of CE 🌟 Look at what industry leaders are doing to give direction to where you're heading 🌟 Highlight your successes to date—and the opportunity to grow even more 🌟 Keep advocating for growth We put together a template to help you with your business case for customer education. Grab your copy here 👉 https://lnkd.in/eiuEkgmR #CustomerEducation #CustomerTraining

Tomorrow, hear from industry analyst John Leh and Intellum’s CXO Greg Rose on how customer education programs can drive significant business impact. John and Greg will be digging into recent survey data—showcasing customer education trends and what high-performing customer education programs are doing differently. Save your seat for the webinar here... #CustomerEducation #CustomerTraining

Many leaders underestimate the positive impact that customer education and #learningtechnology makes on customers, partners, and employees. Intellum recently partnered with Forrester to measure the impact of #customereducation. 🔭 The big discovery? 🎓 96% of customer education programs see positive ROI of their customer education programs 🎉 🏢 Companies reported... 🎓 an average 38.3% increase in adoption of products targeted by training 🎓 26.2% improvement in customer satisfaction 🎓 35% increase in average lifetime value per trainee 🎓 28.9% increase in win rates for new customers 🎓 15.5% decrease in customer support costs Check out the full report at

If you're an education leader in #saas, what are you tracking? The reality is that attendance and completion rates don't matter ... but what does? Join me with the BrainStorm Inc. team as we discuss the #metrics that matter for your business.