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The revival of brick-and-mortar stores is more than just a nostalgic trend; it signifies a commitment to meeting the evolving needs of the modern consumer. Traditional retail is shifting from theatrics to authenticity, where the in-store experience is seamlessly blended with digital convenience. Retailers are adopting a customer-centric approach, prioritising genuine connections with their customers. They are leveraging technology to enhance the in-store experience, not overshadow it, with personalised interactions and seamless online-offline transitions. This marks the dawn of a new era of retail, where traditional authenticity and modern convenience coexist in harmony. Check this article for more details. https://lnkd.in/gRAsYqe5   #RetailRevolution #BrickAndMortarReturns

The difference between customer satisfaction and delight is Surprise. Department stores need some unexpected surprises, newer brands (shake it up) and creating fresh ways to add customer value beyond a daily discount. It takes vision and courage, which is in short supply these days. Otherwise you just keep managing the decline until the clock runs out. #retail #departmentatores #luxury #fashion #innovation #brands #stores #malls #beauty #lifestyle

🛍️ The Future of Retail: M&S Introduces Self-Service Checkouts in Fitting Rooms! As a Marketing Consultant, I strongly believe that enhancing customer experience is vital in today’s retail landscape. M&S’s initiative to implement self-service checkouts in fitting rooms addresses a major pain point—constantly queuing! I’ve often left stores in frustration when faced with waits, and this move is a great example of retail pushing the boundaries of innovation. The in-store experience should complement the online shopping journey, not compete with it. When customers walk into a store, they expect something they can’t get online—perhaps that human interaction or a tactile experience. While self-service checkouts can streamline processes, I can’t help but wonder: Are we losing those vital human connections? There will undoubtedly be learnings and mixed reactions to this shift, but I appreciate M&S's approach, as long as there are trained, experienced colleagues available to engage with customers. Retail must evolve to enhance the shopper's journey while still providing the personal touch that sets it apart from online experiences. Exciting times ahead for M&S and the retail industry! #RetailInnovation #CustomerExperience #MarksAndSpencer #SelfServiceCheckouts #InStoreExperience https://lnkd.in/eRMCTNah

Wow Self-checkout right in the fittting rooms? Look like M&S is pushing retail to the next level with self-checkout tech right in the fitting rooms! Imagine skipping the queues entirely—try on, check out, and walk out, all in one go. They’re aiming to bring this to 100 stores by 2028, which could seriously shake up how we shop in-store. Will they do it? It’s a bold brave :-) move that goes beyond convenience; it’s about merging tech with the tactile, in-person experience of shopping. And let’s give M&S some credit—they’ve just reclaimed their spot as the UK’s biggest womenswear retailer, and now they’re doubling down on innovation to keep raising the bar. As tech like this rolls out, it’s clear that retail isn’t just about transactions anymore; it’s about creating effortless, memorable experiences. We’re witnessing the evolution of brick-and-mortar, where the best shops will be the ones that make the customer journey feel as smooth as it is exciting. 🛍️💥 #RetailInnovation #CustomerExperience #M&S #NextLevelShopping #BrickAndMortar #RetailEvolution

✨ Marks and Spencer 𝐫𝐞𝐯𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐢𝐳𝐞𝐬 𝐬𝐡𝐨𝐩𝐩𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐒𝐞𝐥𝐟-𝐂𝐡𝐞𝐜𝐤𝐨𝐮𝐭𝐬 𝐢𝐧 𝐂𝐡𝐚𝐧𝐠𝐢𝐧𝐠 𝐑𝐨𝐨𝐦𝐬! Currently available in 28 stores, M&S is rolling out self-checkout stations in all changing rooms. Customers can now: 1️⃣ Try on clothes 2️⃣ Pay directly 3️⃣ Walk out — no waiting in line! By 2028, this innovative tech will be in over 100 stores as part of M&S’s mission to create a more convenient and personalized shopping experience. While there are concerns around shoplifting due to occasional scanning issues, M&S is tackling this with staff on hand to assist and monitor payments. This move keeps M&S at the cutting edge of retail trends, blending technology with customer-centric innovation. 💬 Will self-checkout in changing rooms transform the way we shop? 🔗 Read the full story here: https://lnkd.in/ggdqJvAv #EmerceConsulting #Innovation #CustomerExperience #RetailTech #SelfCheckout #RetailTrends #ShoppingRevolution #CustomerSatisfaction

Retail is on 🔥 - in my edit of the headlines we have mentions for Love Island, AI-enabled supermarkets, Royal Warrants being awarded and WHSmith making their own sandwiches.   Here's what caught my eye:    SHEIN accelerates plans for £53bn London IPO Iceland Foods named best UK supermarket to work for by The Sunday Times John Lewis Partnership hires former ASOS.com exec as fashion director Waitrose & Partners, Fortnum & Mason and Barbour receive Royal Warrants from His Majesty The King WHSmith launches own-brand food-to-go range in travel stores nationwide Marks and Spencer chair Archie Norman on shoplifting: We have to accept that police aren't interested Currys plc hails strong finish to the year as sales return to growth Greggs posts strong sales growth as it targets more UK shop openings Walgreens reignites £7bn sale plan for Boots UK Pret owner explores move away from sandwiches as consumer brands struggle Finisterre launches new Covent Garden flagship M&S resets mens footwear offer as it doubles down on growth plans Zalando names new co-CEO as co-founder steps down Tesco CEO pay doubles to almost £10m, annual report reveals Burberry profit plunges 36% amid challenging luxury market Temu hit with legal action over manipulative practices M&S partners with #recycling tech firm to track plastic packaging Watches of Switzerland Group PLC UK sales impacted by minimal return of tourist spending Lidl GB revamps loyalty app with new weekly discounts Waitrose to open first in-store Gail's bakery next month Currys transforms 65 stores to enhance customer experience B&M Retail to open in ex-Wilko Manchester Arndale store Asda unveils new brand identity with dark green logo Sainsbury's to become UK's leading AI-enabled grocer as it inks Microsoft tie-up Sports Direct loses appeal over Newcastle United Football Club United kit deal eBay returns to #LoveIsland as headline sponsor Asda sales boosted as George outperformed the market The Body Shop to be auctioned after CVA plans fail   My story of the week: Currys will always have my support as it's where I started my career. Such great news to see them investing in their stores and backing physical retail. Currys have proven over the years that you have to keep transforming to survive - bravo! #shoppingcentres #retail #marketing #retailsales #brand #cmo

Attention all retail enthusiasts! 👀🛍️ Brick-and-mortar stores are back and better than ever! 🎉 Fast Company's latest article, "Brick-and-mortar retail is back, but without the gimmicks," highlights the comeback of in-person shopping. With the pandemic forcing many businesses to close their physical doors, brick-and-mortar stores have had to adapt to survive. This has resulted in a focus on creating a unique shopping experience for customers that emphasizes the value of in-person shopping. 💡 The Fast Company article also highlights the importance of transparency and authenticity in retail. Customers are looking for honesty and a genuine connection with the brands they support. This means that retailers need to focus on building trust with customers by being straightforward and transparent about their products and practices. 🤝 Overall, this article is a great reminder that brick-and-mortar retail isn't going anywhere. In fact, it's making a comeback! So, let's support our favorite local businesses and enjoy the unique shopping experiences that they have to offer. 🛍️💕#RetailTransformation #CustomerExperience #CreativeIndustries #NewRetailTrends

"In many ways... high-touch customer service experiences return to the traditional, old-fashioned ways that shopkeepers have built relationships with their clients. But in a world where consumers increasingly interact with brands online, these personalized interactions with a brand feel novel and special." The future of retail belongs to more personalized in-store experiences. This quick read from Fast Company spotlights brick-and-mortar stores who are winning with more curated, specialized customization and services. Personalization and one-on-one customer service can go a long way on delivering the authentic brand interactions that shoppers are looking for. #RetailInnovation #BrookfieldPropertiesRetail #BrookfieldPropertiesLife #consumermarketing #brickandmortar #specializedretail

I share this article, found via Chris Gillen, not because it says something new, but because after 20 years talking about this topic, we've discovered that we knew already everything. In Italy we would say "we've discovered hot water". No, e-commerce can't eliminate all physical stores, and yes, to make people visit stores you need to give them a reason to move from home - which makes quite sense. Create custom patterns on your shoes, offer a good coffee, a mini skate park, a reparation workshop. So much fantasy can be used in brick & mortar. https://lnkd.in/g-GDgZ84 #retail #ecommerce

“Great service is what creates loyal customers.” - Scott Tannen CEO of Boll & Branch Successful post-pandemic retailers are returning to the basics to maneuver in a digital age. While retailers continue to use the pop up medium to test markets, launch products and meet new customers, gimmicky attempts to woo consumers through doors is losing their luster. While “instagrammable” spaces are fun, retail experiments are prioritizing serving customers versus offering a playground with friends. Converse opened a holiday pop up in Boston where customers could design a complete personalized shoe and take it home. Kendra Scott has a pop up in Laredo, TX that allows customers to experience its Color Bar just like permanent stores to offered a tailored experience. nuuds opened a seasonal store in Los Angeles and offers guests personal shopping services to find exactly the right fit for their personality. An article in Fast Company details what other retailers are doing to differentiate themselves in a cluttered retail market and serve customers. #popup #popupstore #popupshop #retailrealestate #retail #marketing #gpretales https://lnkd.in/gvW-_HSE