Kustomer’s Post

Name: Kustomer on LinkedIn: The best way to think about Kustomer's AI Agents is as specialists. Paul…
Uploaded: 2024-12-13T15:30:07.970Z
Duration: 2 min 33 s
Channel: Kustomer

Kustomer

27,208 followers

The best way to think about Kustomer's AI Agents is as specialists. Paul Andersen explains why - if you go to a big box store, the greeter welcomes you then directs you to the appropriate department to find a representative with the knowledge about the specific type of product you want to buy. Kustomer's AI Agents are similar - you set them up with one thing they do really well, and they work together.

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I like to think about our AI agents as being contextual to what's going on, and I think that's a really unique way to think about it. I almost think of an AI agent as a specialist that that has a specialized set of skills and has a specialized set of tools to be able to perform their job function. And I always love to use this example of if anybody's ever walked into a Best Buy electronics store, and usually there's a greeter at the front of the Best Buy and they say, hey, how can I help you? And that greeter might have some basic information about, hey, do you guys accept? Credit cards. Yes. Uh, what is your return policy? You can return something within 30 days of purchase and that probably covers everything that's in the store and general information. But if you come in and you say, hey, I'd like to purchase, I want a lot more information on an 85 inch O LED Samsung TV with X number of ports that has a that's frameless. That person at the front is probably like. We sell TV's, but I do have specialist that's going to be able to assist you because that's specialist has all of the tools necessary to answer your questions and all of the knowledge specific to knowing about TV's. Now if I come in and I ask, hey, I'm looking to buy a new refrigerator that has, you know, is double doored, has ice, ice dispenser and water and everything else, they're not going to send me to the TV specials. They're going to send me to the appliance specialist. So when I think about those AI agents, they're specialists in what they do. And when I think about this, you know this why is AI agents or AI agent specialist better, greater accuracy. Once again, that person in the appliance section might know they sell TV's but don't have the details on how many colors and what's the, what's the refresh rate and all of the things about the television, but the television person doesn't know anything about the refrigerators. Either so, but once again, greater accuracy. You're giving specific instructions in specific tools to these specialist to do their job.

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