Kustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt to change. See why growing brands use Kustomer to build the enduring customer relationships that drive better business results at http://ow.ly/UZ5X50HV0ov
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Continuous omnichannel conversations. Customized, actionable views of customers. AI that automates simple communications. Kustomer makes personalized, efficient and effortless customer service a reality
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People are at the heart of it all - especially in customer support.
In customer support, loyal employees bring a lot to the table - deep institutional knowledge and the ability to foresee issues. Investing in #CX employee retention can pay dividends with reduced turnover and better customer outcomes. Happier, fulfilled employees make happier customers, and that brings about profitability.
✈️ This week, American Airlines and Japan Airlines showed us all how to swiftly recover and mitigate a customer service disaster when things go awry. CX leaders: customers seek out strong communication, so make you have crisis/outage communication plans in place!
Jack Borto talks about why you should join our engineering team right now! Check out our open roles here: https://lnkd.in/dWuWvEW
David Druker talks about how our team stays motivated!
Shoppers don't even realize they're using AI - what does that mean for CX leaders?
🛒 🛍️ Is Gen AI changing how consumers shop, or is it just hype? I cover new research from Bain. Subscribe to the newsletter for fresh CX insights: https://lnkd.in/es6gnz6Y
Breanna Moreno has such a great point - AI for CX is not plug and play! It takes time and resources to strategize and implement to get the outcome you want. How are you planning to build AI into your customer support workflows in 2025?
Gartner found that 85% of CX leaders will explore or pilot a customer-facing generative AI system in 2025, with 44% using a voice related element. As CX leaders face pressure to implement AI in their support functions, it means you can harness influence over this game-changing initiative. It’s clear: in 2025, you should get up to speed on the options for AI-powered CX tools and start making your plan for how they’ll fit in your support workflow. Check out Kustomer - we’ll show you how we can supercharge your customer support: https://lnkd.in/eKwPEki3