Jessyca Heinen, MBA, SPHR’s Post

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Chief Operations | BPO Services | Business Process Optimization & AI Strategy for Scaling Startups | Driving Growth & Operational Efficiency | Investor

Scaling a startup is as much about people as it is about growth. When I led a client's expansion from 2 to 80 employees within two years, I focused on building a highly efficient recruiting and hiring system that aligned with the company's long-term vision. But scaling isn't just about numbers—it's about culture. We implemented a monthly employee survey to track happiness scores, which consistently ranged between 95% and 100%. When your team feels valued and aligned with the company's direction, success follows. #StartupGrowth #Leadership #CultureBuilding #BPO

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