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Senior Account & Program Manager | Specialist in Digital Advertising and Cloud Solutions | Flexible Work Champion | Advocate for Fertility Benefit Equity

"Every night you make somebody's day." - The Bear S2E7 "Forks" This captivating episode of FX's The Bear is the ultimate example of customer obsession: Every second is an opportunity to delight. I loved it so much, I immediately hit replay and watched a second time (and gave my professional sommelier husband Michelin star restaurant flashbacks). 😂 Key takeaways: - A single interaction you have with a customer may be the only one you get. What do you want to leave them with? - When we're in the thick of it and relying on so many others to do our jobs, if we focus on the customer, we're all in service of the same goal. - The best leaders know there's no task that's beneath them. No matter the industry, it's a privilege to be the one customers choose to invest in and spend time with. Plus, give me an Olivia Colman monologue any day of the week. 😉 #customerobsession #unreasonablehospitality https://lnkd.in/d8BmWmqm

Jenny Konopasek

Senior Account & Program Manager | Specialist in Digital Advertising and Cloud Solutions | Flexible Work Champion | Advocate for Fertility Benefit Equity

5mo

What's your favorite example of customer obsession in this episode?

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