Itsez Tech Private Limited’s Post

Did you know? 🍕 The busiest time for online food orders is 7:00 PM! As the rush kicks in, managing multiple orders can be overwhelming. But not with Menew! Here’s how Menew makes your restaurant ready for the busiest hours: 1. Real-Time Online Order Management: Stay on top of orders from multiple platforms, all in one place. 2. Quick and Error-Free Processing: No more manual errors or missed orders during peak hours. 3. Seamless Integration: Whether it’s Swiggy, Zomato, or your own delivery system, Menew has you covered. 4. Actionable Insights: Get data on order trends and peak times to plan ahead. Don’t let the 7 PM rush catch you unprepared! Let Menew handle the heavy lifting while you focus on serving happy customers. Visit www.menew.ai for more details!! #restaurantpos #OnlineOrderManagement #menewbenefits #menew #hotelmanagement #restaurantmanagement #pos #foodtechnology #restauarantsoftware #pointofsale

We have been working hard to introduce our new annual 🚀 Third-Party Delivery Report 2024! 🚀 Whether you're a restaurant operator or convenience store leader, our study will give you the competitive edge you need to thrive in today's delivery-driven market. This report is your go-to resource for understanding how top names like DoorDash, Uber Eats, and Grubhub stack up against each other in speed, accuracy, and customer satisfaction. 🚨 Why You Need This: Learn how these industry giants perform in real-world scenarios and discover insights into what drives consumer loyalty, satisfaction, and market share in both restaurant and convenience store segments. 🔗 Sign Up Now! – Don't miss your chance to get early access to these powerful insights before the report launches on September 16th. Secure your spot and optimize your delivery strategy with data-driven recommendations. https://hubs.ly/Q02LTX4g0 #qsr #conveniencestores #thirdpartydelivery

"Hey Zomato, here's a thought. Your focus on customers is fantastic, I know the customer is the center point of sale for you, and the feedback system around customer centricity is robust as well. The way the company handles customer grievances is extraordinary. However, what about the restaurant owners? Our grievances are not heard in the right way. We can't provide feedback on the customer as there is no availability of any system for that. All the owners can do is raise a ticket on your portal, which might sometimes go unheard. A small suggestion: The feedback system, should work both ways, and the restaurant should have the power to rate the customer. That way, we can all contribute to making Zomato even better."

#Technology has become indispensable in #restaurant delivery, deeply integrated into every stage from order placement to #customer feedback. In the UK, aggregators like UberEats, Just Eat Takeaway.com, and Deliveroo utilize technology extensively to streamline operations and enhance the customer experience. The continuing adoption of technology faces challenges, but its future in the sector is assured. In todays Industry Digest, guest contributor, Peter Backman, CEO and Founder of theDelivery.World explores the challenges and benefits of technology integration in this area and predicts what the future may hold. Have a great weekend! Iis Tussyadiah James Kennell, PhD Albert Kimbu Aarni Tuomi

Ordering food online could be confusing - going through the long menu, deciding what to eat, mixing and matching different items to check what fits your budget. This is a real pain point for many (especially when you’re hungry and your brain gives up) Taco Bell understood the problem - their "Name Your Price" feature lets you set a spending limit upfront. Then it generates mix-and-match menu options that fit your budget. You can even pin specific items to your order. This shows they’ve truly spent a time lot of their time identifying their user’s pain points. This could be an interesting experiment for the PMs at Swiggy & Zomato as well - giving users the option to cap their budget or calories. Because honestly, the shorter & easier the process, the happier the customers.

Quick Commerce Moving Faster than Our Cravings? 🚀 Just when you thought food delivery couldn't get any faster, #Blinkit and #Swiggy are racing to your doorsteps in under 10 minutes for samosas and chai! 🏍️ I mean, imagine this – you’re mid-meeting, craving that perfect tea break, and boom! Your chai and samosa show up before you finish your last slide. ☕🥟 Swiggy’s Bolt and Blinkit's ambitious new move aren’t just satisfying hunger- they're redefining "*instant gratification*". What’s next? 5-minute deliveries? Teleporting your meals? But jokes aside, this battle of speed is a fascinating look at the growing quick commerce industry - challenging not just logistics but also customer expectations. What do you think? Are we moving too fast or just keeping up with our cravings? Let’s talk about the future of food at the speed of light! 🌟 #QuickCommerce #LogisticsInnovation #FoodTech #Blinkit #Swiggy #InstantGratification #BusinessTrends #CravingsHandledFast

Zomato's new Ratings by Distance feature is enhancing the food ordering experience by acknowledging a critical pain point: food temperature and its correlation with freshness and taste! Recognizing that the warmth of a meal significantly impacts customer satisfaction, Zomato has integrated distance-based ratings into its platform. This allows users to see how people who ordered from similar proximity as them rated the food. Zomato does not calculate ratings based on average of reviews anymore. It is MORE! It uses a propriety algorithm that shows the rating based on your distance from it, uses machine learning to accounts recency and filters for genuine reviews. This innovation not only enhances the ordering experience but also drives business value by increasing order frequency and encouraging customers to support local eateries. Read my full article here : https://lnkd.in/gqJZ8Neh #Product #ProductManagement #Innovation #ML #SundayStrides9 Great one Deepinder Goyal

Quick-commerce platform Blinkit’s contribution to parent Zomato’s market value has surpassed that of the mainstay food-delivery business, according to a Goldman Sachs report. The report estimates Blinkit’s implied value at Rs 119 per share, compared with Rs 98 a share for Zomato’s food-delivery business. This translates to a contribution of $13 billion by Blinkit to Zomato's value, up from $2 billion in March 2023, as per Goldman Sachs. #zomato #blinkit #ecommerce #fooddelivery #goldmansachs #quickcommerce #latestnews

Have you seen our 2024 Third-Party Delivery Report? For those of you who haven't, here are the key takeaways: 1. Performance comparison: Restaurants consistently outperformed convenience stores, showing a clear need for C-stores to improve their delivery service. 2. Order confusion: Drivers often struggled to differentiate between pre-packaged snacks and made-to-order meals, particularly at convenience stores. 3. Impact of multiple deliveries: Customer satisfaction and order accuracy dropped significantly during the afternoon when drivers made additional stops before final deliveries. 4. Provider strengths:  - DoorDash led in overall satisfaction, delivery speed, and accuracy.  - Uber Eats excelled in maintaining food temperature.  - Grubhub distinguished itself by delivering faster than estimated times. These are some of the insights you need to make data-driven decisions and enhance your customer experience.  Want to dive deeper?  Check out the full report📊

Zomato rival Swiggy has launched a Market Intelligence Dashboard, which offers comprehensive insights to restaurant partners about how their business is running. The tool enables restaurants to track their business performance, analyze operational metrics, and monitor marketing spend, regardless of size or cuisine. The dashboard features an Overview Tab that allows restaurants to compare their performance against the market on key metrics such as business, operations, customer behavior, and spending. It provides an overall score and detailed scores in each area to help partners understand their competitive position in the food delivery market. Key features include tracking essential business indicators like order growth, average order value, order cancellations, availability, and customer complaints. The dashboard also evaluates marketing efforts, including ads and discounts, allowing restaurants to optimize their spending and enhance operational efficiency and strategic decision-making. #swiggy #delivery #restaurants #business #news