Infosoft Consulting Corporation’s Post

At Iyaad Group, our mission goes beyond just creating products—it’s about building a legacy of excellence that spans across cultures and continents. With a strong focus on quality, innovation, and customer satisfaction, we are proud to serve markets around the world, especially in the Gulf and Arab regions. We believe that true success comes from understanding and respecting the diverse needs of our customers, and delivering products that resonate with their lifestyles and values. How do you incorporate cultural insights into your business strategy? Let’s discuss the importance of cultural awareness in achieving global success. #GlobalExcellence #IyaadGroup #CulturalAwareness #Innovation #CustomerFirst

[🏆Hermi 2024's TOP 10🏆]: #7 🔥 Larger and more modern premises for Hermi Serbia Serbian subsidiary Hermi neprimetni gromobrani has relocated to a new, larger and modern facility in the Zemun municipality of Belgrade. The move offers improved accessibility for customers and partners, significantly enhanced storage capacity, and the implementation of a cutting-edge IT system. These upgrades ensure greater traceability and more efficient processes, reflecting Hermi's commitment to continuous improvement and customer satisfaction. More 👇 https://lnkd.in/evfVjFm2

Braze, the customer engagement platform, announces strategic expansion into São Paulo, Dubai, Seoul, and Bucharest, reinforcing commitment to global service excellence. Read the Latest full News - https://lnkd.in/d3m-98MS #martech #martechedge #customerengagement #strategicexpansion #businessgrowth #innovation #transformation #technology

Welcome numia (antes Debmedia), an AI-driven customer journey leader, to Cuvama! Numia recognised the importance of tailoring their value proposition to each customer segment—a critical step in driving more targeted, impactful sales conversations. With Cuvama, Numia is transforming its sales approach to: ✔️ Communicate the right value proposition for each customer segment. ✔️ Increase win rates and reduce “No Decision” outcomes. ✔️ Shorten sales cycles and grow average order value (AOV).

Exciting News: Partnership between Segway-Ninebot Europe and B2X Care Solutions Launches New Customer Service Portal! We're thrilled to announce the launch of our new Segway-Ninebot online after sales service portal, now live in the UK and Italy! This portal is designed to provide quicker and more efficient support, offering more flexible communication and resolution options compared to traditional calls and emails. You’ll also find useful features like warranty checks and real-time tracking of your service inquiries. Well done to everyone who worked on this exciting new project. Join us on the journey to a new world of customer service – start using the portal now and check out the offers: 🔍 Warranty checks 🔧 Request repairs 📦 Track and trace your inquiries #Partnership #B2X #Efficiency #DigitalService #Innovation

Shukran is the largest loyalty program in the Middle East and we had the honor of inviting James Dickson, Chief Product Officer at Landmark Group to present on stage. James shared his insights into how “loyalty programs have become unbalanced”, and how he reimagined the already successful Shukran program. It's important to ensure continuous customer communication as the first step in loyalty program improvement. And then to ask some key questions: Are customers aware of your offers? Do they understand the value of their points? Are there non-monetary benefits? The principles behind Shukran's transformation were a clear value proposition, genuine and usable benefits, gamification elements, and cost neutrality. The results? Within just 12 weeks, 17% of customers upgraded their tiers, experiencing a 40% increase in spending. We can't wait to learn about further success stories from Shukran 2.0! #loyaltyprogram #loyaltyconnectglobal #shukran #landmarkgroup

Dive into the future with VICI Mena! In an increasingly digital age, streamlining your business operations can be the difference between reaching your target or falling by the wayside. VICI Mena is a dynamic tool designed to boost your operational efficiency, driving customer satisfaction and business growth. Optimized for MENA region markets, VICI delivers cutting-edge solutions for business process automation. See it in action. Picture this - your work, optimized; your results, maximized. 👇💼⚙️ Book a demo with VICI: https://lnkd.in/dSUibrDN Discover the future, Today. #VICIMena #BusinessProcessAutomation #OperationalEfficiency #DigitalTransformation #MENAMarkets

  Empowered Together! Residential Customer Service Team of COSMOTE came together in the Customer Service Management Strategy Gathering to reaffirm that outstanding teams produce outstanding results. It was an interactive event where participants engaged in team-building and brain-teasing activities, highlighting the importance of effective collaboration. During the event, Sandy Cheiladaki, Residential Customer Services Director, praised the team for their dedication, resilience, and achievements in a challenging background while shared the strategic goals for 2024. She also emphasized trust, embracing change and agility as key elements of the team’s success. Athanasios (Tom) Stratos, CEO of COSMOTE E-Value, offered valuable insights into upcoming market challenges and outlined the elements of an effective response. Participants had the opportunity to benefit from enlightening presentations by Iakovidou Elisavet, Christos Katrisiosis, Olympia Katsampoula, Maria Lemoni, George Bitinis, Sophie Xipolitidou, and Roi Galouni. #cosmoteevalue #EmpoweredTogether #TeamCosmote #CustomerService #TeamBuilding #Success

When we onboard new sponsors, we hope to work with people who are knowledgeable and passionate about the communities our events serve. With our Platinum Sponsor Transcom last year in Berlin, we got that in abundance. And as Transcom returns to Seamless Europe again, this time in Munich, Anna Bessarabova and Julia Arndt haven't slowed down in their plans to create amazing experiences for event visitors, on the exhibition floor and in the conferences. Transcom are obsessed with what #CX means for retail, digital commerce and fintech businesses in 2024. They have vast experience across customer care, sales, retention, safety, tech support and collections. If you have any interest in incorporating digital or AI solutions, reducing attrition, increasing retention and collections, then their case studies are worth a read - https://lnkd.in/dCGgTAUc At Seamless, Transcom are delivering 2 conference sessions (English) and 1 Masterclass (Deutsch): Interview: STRENGTHENING COMMERCE ECOSYSTEM - CULTIVATING CUSTOMERS UNDERSTANDING BEYOND TRANSACTIONS THROUGH DATA-DRIVEN DECISION MAKING Cheryll Tantoy Aganda, Chief of Advisory Services and Applied Insights, Transcom Masterclass mit Transcom: EFFIZIENZOPTIMIERUNG DES CUSTOMER SERVICE BEI HOHEM KUNDENAUFKOMMEN Register now for Seamless Europe, to attend these sessions at Messe Muenchen this September: https://lnkd.in/dDJMWRmX #ecommerce #customerexperience #customerservice #digitalcommerce #retail #fintech #SeamlessEU