iCrossing’s Post

🌟 Discover how digital tools empower manufacturers to provide top-notch service, faster delivery, and after-market support. Tech Monitor has insights on how to stay ahead in a competitive market and unlock new revenue streams! 💡 #DigitalTransformation #ManufacturingExcellence #BusinessGrowth 🚀

The Unified View: How Pretectum CMDM Transforms Customer Data Management Uncover the power of a unified view in customer data management with Pretectum CMDM. This post takes a closer look at how CMDM integrates seamlessly, providing organizations with a comprehensive perspective for personalized interactions, efficient support, and targeted marketing efforts. Learn why a unified view is crucial for success in today's business landscape

Understanding customer needs and streamlining internal processes are critical to driving growth. KestrelPro emerges as a game-changer, offering a comprehensive solution that aligns departments strategically and elevates the customer experience. Discover how KestrelPro’s advanced features—like resource data management, detailed reporting, and skill search—can refine customer interactions, enhance operational efficiency, and lead to significant business success - https://lnkd.in/dBTzRBsy #DataDriven #CustomerExperience #OperationalExcellence #KestrelPro #BusinessGrowth

#Syncron research reveals key challenges, strategic shifts shaping the future of #aftermarket services-“92% of #service organizations struggle to meet #customersatisfaction goals consistently”

Learn how industry leaders are leveraging data to drive customer experience excellence.

Integration complexities? Data quality concerns? Overcome the challenges of CMDM implementation with a strategic approach and a commitment to putting data at the heart of your organization. #DataManagement #Strategy

Learn how industry leaders are leveraging data to drive customer experience excellence.

🌊 𝐓𝐡𝐞 𝐄𝐯𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐨𝐟 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐕𝐚𝐥𝐮𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: 𝐅𝐨𝐮𝐫 𝐖𝐚𝐯𝐞𝐬 𝐨𝐟 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 🌊 Customer Value Management (CVM) has undergone significant changes over the years, evolving through four distinct waves that reflect how organizations understand and deliver value to their customers. Here’s a brief overview: 𝐖𝐚𝐯𝐞 𝟏: ROI Focus (Until 2006) In the early days, CVM was primarily about basic Return on Investment (ROI) calculations. Companies relied on spreadsheets to justify pricing and assess financial benefits, focusing mainly on immediate customer needs to close sales. 𝐖𝐚𝐯𝐞 𝟐: Long-term Value Creation (2006-2011) As businesses recognized the importance of nurturing relationships, the focus shifted to creating long-term customer value. Organizations began prioritizing retention and loyalty, moving beyond mere transactions to ensure ongoing satisfaction. 𝐖𝐚𝐯𝐞 𝟑: Technological Integration (2012-2019) With advancements in technology, the third wave brought sophisticated analytics and digital tools into the mix. Companies started leveraging data to gain deeper insights into customer behavior, allowing for personalized interactions and innovative solutions tailored to specific needs. 𝐖𝐚𝐯𝐞 𝟒: Data-Driven Anticipation (2020-Present) Today, we find ourselves in the fourth wave, where data analytics enables organizations to anticipate customer needs even before they are expressed. This proactive approach fosters deeper relationships and creates personalized experiences that align closely with customer expectations. Each wave builds upon the last, highlighting the growing importance of customer-centric strategies in driving business success. As we continue to evolve in this dynamic landscape, let’s keep our focus on delivering exceptional value to all our customers! #CustomerValueManagement #CVM #CustomerExperience #BusinessStrategy #DataDriven

HBR consistently provides best business practices, data to support the benefits of adoption, the framework to get started and what to consider on all fronts. This piece is no different. The only problem is that operationalizing what they’re calling a digital customer hub is so daunting for most companies that it will remain an aspirational concept and ultimately they miss out on the opportunity. The good news is we’ve already built this out incredibly well where you’re fully operational in days and the only resources you need are the ones you already have. Let me know what you think of the article.

Rethinking IT Support: From Tickets to Customer Insights ------------------------------------------------ In the fast-paced world of IT, every ticket is often viewed just as a problem to be quickly resolved. But what if we could see beyond the immediate issues? In our latest article, we explore a transformative approach: treating each IT ticket not just as a technical nuisance but as a critical customer event rich with insights. Discover how this shift can enhance your business and IT performance, turning everyday challenges into opportunities for strategic growth. Dive in to learn more about how to leverage your IT tickets for deeper understanding and improved decision-making : https://lnkd.in/dVR5VhJJ #ITInnovation #CustomerInsights #StrategicIT