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The crucial step in the digital transformation process is digitization. Claims management is perfectly suited for the implementation of automated systems and to digitize transactional claims processes so carriers and reinsurers can reduce manual errors, streamline workflows, and accelerate the claims journey. Patricia Bailer, Global Chief Claims Officer – Life & Health, looks at historical milestones and key terms, describes the importance of a digital strategy and digitization, and sees the value insurtechs and #GenAI can bring to the claims discipline. https://lnkd.in/e8x8Hx5Q #insuranceclaims #claimsmanagement #digitization #digitaltransformation

Today, Glia and our partner Insurity took the stage at #CCUSA, showcasing the power of our partnership and how #insurers can strategically deploy AI across voice and digital interactions for more efficient claims communication. As we reflect on our last insurance event for this year, we are proud of the new partnerships, product launches and industry recognition, fueling our momentum to be at the forefront of insurance innovation. Discover more as we continue to innovate and drive positive change across the industry: https://buff.ly/3VbNqjR #ClaimsManagement #InsuranceInnovation

InsTech recently met with Jon Mitchell, Chief Operating Officer of RDT Limited to learn how they have been supporting insurers. Previously an RDT customer himself, Jon has overseen RDT’s managed services, customer deliveries and product owners since 2022. Read the conversation here: https://lnkd.in/gEpUnR82 In our conversation we touch on how RDT Limited is introducing technology to improve claims management in the insurance industry: ⚡ The Agile Composition Engine (ACE) helps streamline claims processing by reducing manual tasks and improving efficiency. ⚡ ACE’s features are now being applied to specialty insurance, supporting digital processes and enhancing operations. ⚡ ACE reduces the number of touchpoints in claims handling, allowing claims handlers to focus on essential tasks. Learn more about how RDT is evolving claims management here: https://lnkd.in/gEpUnR82 #InsuranceInnovation #ClaimsManagement #DigitalTransformation Lorraine Minett

2024: Another year, another billion dollars in subrogation claims. (And yeah, AI helped.) This year proved something I've been saying for a while: in insurance, the real magic happens when human expertise meets intelligent automation. We're not just processing claims; we're solving complex puzzles that save carriers millions. Take our work at CCC Intelligent Solutions - we turned subrogation from a manual, tedious process into a data-driven powerhouse. Our inbound subrogation teams aren't just reviewing and paying claims; they're rewriting how 3rd party insurance recoveries work and using technology and data to: 1. Speed up the process, reduce manual touches and cycle time 2. Make better decisions and being more accurate, decide which claims to approve and pay, and which ones to review, audit, and negotiate 3. Seeing patterns in arbitration outcomes and applying those learning to best practices Highlights that kept me fired up this year: • Launched a game-changing inbound subrogation solution that's reducing manual tasks and boosting carrier productivity https://lnkd.in/grfbg7PR • Published a deep-dive article in PropertyCasualty360 on why dedicated subrogation teams are a game-changer https://lnkd.in/gynUHQPU • Watched my son's Little League team go to the LL World Series in Williamsport - proving that peak performance runs in the family https://lnkd.in/gGcdwN4t Key achievements that kept me motivated: - Led a packed subrogation and AI integration webinar with over 300 attendees - Continued mentoring and community leadership in claims associations - Explored how Usage-Based Insurance (UBI) data can transform subrogation strategies Looking ahead to 2025: We're not just automating subrogation - we're reimagining it. The future isn't about replacing human expertise, it's about amplifying it with smart technology. To my fellow subrogation professionals: stay curious, stay hungry, and never stop learning. The claims landscape is changing faster than ever. #SubrogationPro #InsurTech #ClaimInnovation #LinkedInRewind #2024Wrapped -- Get your 2024 LinkedIn Rewind! Go to coauthor.studio

Personally, I’m optimistic. I believe that with the right implementation, Clive could really help address the talent shortage in our industry by allowing human adjusters to focus on more meaningful work. But I'd love to hear your thoughts. Let's start a conversation—are you curious, excited, or skeptical about Clive? #workerscompensation #riskmanagement #insuranceindustry #claimshandling

The Insurance Industry’s First AI-Powered Claims Adjuster? Hey everyone, Five Sigma - AI-Native Claims Management just unveiled Clive™, the insurance industry's very first AI-powered claims adjuster. This could be a huge step forward in claims handling. What do you all think? Are you excited about the potential here? Or are you skeptical about how well Clive will integrate and perform in real-world scenarios? There are always concerns when new technology is introduced, especially when it comes to something as critical as claims processing. Do you think this will really enhance our workflows and customer interactions, or do you foresee any challenges? #propertyandcasualty #insuranceindustry #innovation #insurance #claims #riskmanagement #managedcare https://lnkd.in/e9es-uwm

In a landscape dominated by AI agents, how do we prove we’re authentically human? At infineo, we’re turning your life insurance policy into a BNFT that goes beyond financial security—it affirms your identity as a real person in an increasingly digital world. As the line between human and machine blurs, here’s why our Proof of Life approach matters: 1️⃣ Human Verification: infineo’s BNFT technology certifies you as a unique individual, building trust in a digital age. 2️⃣ Secure Identity in a Digital Era: Proving you’re human becomes a valuable asset as AI becomes ubiquitous. 3️⃣ Modern Identity Protection: infineo offers accessible ways to own a policy and join our verified human network. In a world where AI agents are common, standing out as human will become essential. Learn more about our Proof of Life approach at https://hubs.li/Q02ZBStZ0 #AIvsHuman #ProofOfLife #DigitalIdentity #infineoInnovation

The vast majority of insurance claims are mediated by physical claims handlers working over the telephone or with forms, referring back to processes from the 1980s. It can be slow, frustrating and expensive to deliver. Wave Claims gives you ClaimsOS, an operational AI-delivered claims management tool, with real-time claims decisions. It takes multiple data sources, pictures, and documents in different formats, and uses it to create the claim form and check the validity of the claim. Learn more about Wave Claims here: https://lnkd.in/e4wX9Bip #insurtech #insurance #innovation #ITCDIAEU

Kyber LetterGen (YC W23) allows claims teams to instantly draft, review, and send complex regulatory notices. With GenAI-powered drafts, personalized notices, real-time collaboration, and an integrated review workflow, Kyber is able to significantly streamline the process and improve overall quality for claims teams. For example, when Branch Insurance's claims team needs to create a complex notice detailing whether a claim was covered or not, instead of spending hours piecing the evidence together, writing/formatting the notice, and finally getting it approved, adjusters can simply point LetterGen at a claim file and Kyber will automatically generate an initial set of high-quality drafts that an adjuster can pick from, assign reviewers to, collaborate on in real-time, and then send (while syncing it back to the claim file). Once sent, letters are locked from being edited, allowing full auditability on each notice. Kyber LetterGen is available as a standalone application along with a customer-facing API and already has first-party integrations into Snapsheet, Guidewire, Origami Risk, and Lob. Congrats on the launch Arvind Sontha and Savtanter Gadoo!

One of the big challenges of an automated content claim process is determining the value of what was claimed, and getting it replaced at the best price and fast. The valuation of product damages is often done manually by claim handlers and therefore labor intensive, slow, subjective, and expensive. ValueChecker.ai’s product technology helps insurers automate their claims process. Its solution identifies the claimed product and calculates the best replacement product and valuation in real-time. ValueChecker automates the process of product appraisal, reducing manual work, valuation errors, and subjectivity. ValueChecker clients save over 20% in settlement costs, can automate over 80% of claims, and improve NPS scores by more than 20 points. Learn more here: https://lnkd.in/eyTFEceE #insurtech #insurance #innovation #ITCDIAAMS Arie Struik Willem van der Hooft