✨ From our HotelPartner family to yours, Happy Holidays! ✨ As the year draws to a close, we at HotelPartner Revenue Management would like to take a moment to express our heartfelt gratitude to everyone who has been a part of our journey. Your continued trust and collaboration has been the foundation of everything we've achieved. To our incredible team, thank you for your passion, hard work and dedication. You are the heart of HotelPartner and we are so proud of what we've achieved together. To our valued partners, your trust and partnership inspires us every day. It's an honour to be by your side, helping you achieve your goals and navigate the ever-changing hospitality landscape. We wish you all moments of joy, warmth and celebration with your loved ones this holiday season. May your days be filled with laughter, cherished memories and the true spirit of giving. Warm wishes, The HotelPartner Team
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Guest recognition - do we have time for that? . . . Yes, in Holiday Inn Resort Fort Walton Beach we do. If mutual relations are to be good, both parties need to work on it. In order for our hotel to be recognized by guests as exceptional, we also need to recognize our most valuable guests as such. How do we do it? ✅ I select 2 VIP guests every day based on their IHG One Rewards status and how much they travel. ✅ Their rooms are assigned based on their preferences, upgrading ability and requests. I personally inspect them (this gives me a chance to see what`s becoming a negative trend in rooms). ✅ A welcome letter is put in their rooms, and ✅ we deposit some points for them as a gift. This happens every day. Consistency is the key if you want to see any results. I saw my result today. A VIP guest from yesterday personally stopped by to thank us for recognizing him and to shake hands. He is staying in 3 rooms for 7 days. Not a cheap trip. We hope he becomes a regular 🙂 BTW, our guest love score (composite index of all our hotel scores for rolling 6 months) is 81.69. We are working on getting to 85 by the end of the year. What is yours? #recognition #consistency #guestrelations #scores #guestreviews
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As I approach graduation with my degree in Hospitality Management, I’ve been reflecting on the little things that can truly make a guest's experience unforgettable. One of the simplest and most effective ways we can connect with guests, especially during the holiday season, is by genuinely wishing them "Happy Holidays." 🎄✨ In the fast-paced world of hospitality, it’s easy to get caught up in the bigger tasks and forget that something as simple as a kind greeting can have a lasting impact. Taking a moment to share a heartfelt wish for a happy holiday season can create a warm, personal connection and make guests feel valued. Here’s why I think this small gesture matters so much: 1. Creates a Personal Connection: A sincere "Happy Holidays" can turn an ordinary interaction into a moment of genuine kindness, reminding guests that we care about their experience beyond just the service we provide. 2.Spreads Positivity: Especially during the busy holiday season, spreading positive energy is a great way to brighten someone's day and contribute to a warm atmosphere. 3. Makes It Memorable: Guests are more likely to remember the hospitality they received, not just for the service, but for the kindness they felt. A simple, heartfelt greeting can be the thing they remember most. As I get ready to begin my career in hospitality, I’m excited to carry these small yet powerful lessons with me—like how something as simple as wishing a guest “Happy Holidays” can truly elevate their experience. It’s these small moments that, to me, make hospitality such a rewarding field. Here’s to bringing more holiday cheer into every guest interaction! 🎉 #HospitalityManagement #GuestExperience #HappyHolidays #FutureInHospitality #PositiveImpact
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How do you navigate this transition week? How does your property handle this unique week? Are New Year's Eve parties still a thing? 🎉🍷🎉 Are you running full steam ahead or taking a mindful pause? 🚂 🧘♂️ Share your year-end strategies below! See you next (year) Monday for another morsel of hospitality wisdom. #HospitalityLife #YearEndReflections #HotelOperations #GeckosMorsels #HospitalityLife #YearEndStrategy
Gecko's Monday Morsels: Hospitality insights to kickstart your week! Today's bite: Navigating The Year-End Limbo in Hospitality That magical week between Christmas and New Year's - when hotel operations meet holiday haze! In hospitality, where the show must go on even during this strange time-between-times, mastering this period is an art form. When hotels embrace the year-end limbo: 🌟 Planning sessions become more creative than your holiday decorations ⏰ Time management takes on new meaning as we bridge two years 🎭 Teams find innovative ways to maintain service while celebrating ✨ The perfect window for reflecting on the year's achievements How does your property handle this unique week? Are you running full steam ahead or taking a mindful pause? Share your year-end strategies below! See you next Monday for another morsel of hospitality wisdom. #HospitalityLife #YearEndReflections #HotelOperations #GeckosMorsels #HospitalityLife #YearEndStrategy
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Bring efficiency and festive cheer to your hotel property this holiday season with RealTime Reservation's One Source. It is a powerful, multi-faceted digital compendium solution built for hospitality success. How it improves your hotel’s holiday season: -Custom Holiday Itineraries: Provide guests with real-time schedules for tree lightings, caroling events, or holiday markets, all in one digital location. -Instant Email Confirmations: Ensure guests receive timely confirmations for holiday reservations like Christmas brunch or NYE gala tickets. -Enhanced Guest Relationships: Promote local holiday attractions and collaborate with vendors to create unforgettable experiences for your guests. Turn holiday chaos into a seamless success. Schedule your demo today!
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As always, Matthijs just nails our product marketing, but this is an interconnected functionality set we’ve been building towards for many years: the elusive “Golden” profile. Understanding who your guests are is one of the most important things as a hotelier, and the fact that a customer comes back to stay with you, and you can’t recognise them, is a huge source of guest dissatisfaction. We still have a ways’ to go, but this release brings us one step closer to truly being able to map all guest loyalty journeys. For us, we believe that every guest, no matter if they’ve been to a restaurant you operate in a different city, or had booked under a different profile, deserves to be recognised as a loyal customer, and our powerful insights engine can continue to match and merge these profiles (and as Alexander says, revenue manage that guest, not just the room). Just something nice to fill the stocking for our hoteliers in 2024 and beyond! 🎄🎄🎄
The last release of the year, may just be the best release. I truly think we may just have unlocked the holy grail of hospitality with this one! 🏨 🎉 For years in hotels, we considered our most valuable guest, that traveller who booked most room nights. While it is a good indicator of loyalty, it does not answer the age-old-question how much that guest spend in total across the different facilities of the hotel. What is the "Total Guest Value", rather than "Total Guest Room Spend"? We have finally been able to unlock the answer to this with Mews. Even if the guest pays by his personal credit card in the restaurant, we can now match that to his guest profile automatically and give hoteliers the answer, showing who their most valuable customers are. Surprisingly it may not be the corporate traveller who stays 20 nights annually, but possibly it will be that leisure traveller who comes twice yearly, who booked a lower rate, but ended up really enjoying your hotel facilities. This may have major implications for how we talk about guest loyalty in the future. How we try to attract a different customer profile. How AI can help you recognize those valuable guests and truly get the most out of their experience. As always we expose this valuable data to our API, so that any integration partner can work with this data to do their magic. Happy Holidays everyone! 🎄
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Hospitality Redefined: Igniting Innovation, Elevating Experiences, Crafting Memorable Moments.
Discover your guests' true value with Mews' latest innovation—tracking total spend across all hotel facilities. It might just change how you see guest loyalty forever. Check out Matt's current conversation! #HospitalityInnovation #GuestExperience #TotalGuestValue #HotelTech
The last release of the year, may just be the best release. I truly think we may just have unlocked the holy grail of hospitality with this one! 🏨 🎉 For years in hotels, we considered our most valuable guest, that traveller who booked most room nights. While it is a good indicator of loyalty, it does not answer the age-old-question how much that guest spend in total across the different facilities of the hotel. What is the "Total Guest Value", rather than "Total Guest Room Spend"? We have finally been able to unlock the answer to this with Mews. Even if the guest pays by his personal credit card in the restaurant, we can now match that to his guest profile automatically and give hoteliers the answer, showing who their most valuable customers are. Surprisingly it may not be the corporate traveller who stays 20 nights annually, but possibly it will be that leisure traveller who comes twice yearly, who booked a lower rate, but ended up really enjoying your hotel facilities. This may have major implications for how we talk about guest loyalty in the future. How we try to attract a different customer profile. How AI can help you recognize those valuable guests and truly get the most out of their experience. As always we expose this valuable data to our API, so that any integration partner can work with this data to do their magic. Happy Holidays everyone! 🎄
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Hishoo Santa can handle it 🎅 A Hotel manager’s holiday wishlist Dear Santa, This year, I’ve been good—keeping guests happy, boosting revenue, and managing my amazing team. But a little extra help wouldn’t hurt! Here’s my holiday wishlist: 1. Guests who always leave glowing reviews. 2. A front-desk team that never gets stressed during peak hours. 3. Magical insights into guest preferences—before they even check in. 4. Fewer “oops” moments and more “wow” moments for guests. 5. Power to create unforgettable stays for every hotel guest. ...And maybe an endless supply of coffee for the busy days. ☕ Here’s to making 2024 the year of effortless hospitality and happier guests. What’s on your wishlist? Let’s share some holiday cheer in the comments! #HospitalityManagement #HolidayWishlist #HotelManagers #GuestExperience #HospitalityAI #Hotelarstwo
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Founder of Limelight Escapes, Travl.Love & Travel Sisterhood | Virtuoso Member | High End Travel Specialist | Empowering Women in Travel | Specialist in Creative Property Strategies & Tailored Solutions | Speaker
Planning your dream holiday without feedback from previous travellers is like flying blind. You could miss out on hidden gems or, even worse, end up at a place that falls far short of your expectations. Why take the risk? 🔁 Access to Insider Feedback = Guaranteed Great Experiences! Imagine arriving at a hotel that looked amazing online, only to find out it’s far from the action or that the service is well below what you expected. Or choosing a restaurant that once had rave reviews, only to discover it’s lost its charm. When you book on your own without feedback, these are the chances you take—potentially turning your dream holiday into a series of letdowns. Have you ever booked a holiday that didn’t live up to its online promise? Let us know in the comments! #TravelSmart #LuxuryTravel #FeedbackMatters #TravelHacks #DreamHoliday
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📣🛥️ Ready, Set, Pick Your Perk 🎁It’s that time of year — Our Pick Your Perk offer is back for another season of savings. With options that match your travel style, you get to make the most of your vacation, your way. Just choose one of these great perks👇 ✨Option 1: An onboard credit of up to $1,000 per suite — good for shore excursions, beverage packages, spa treatments and more. ✨ Option 2: A night at a hotel before or after your cruise. ✨ Option 3: A complimentary All-Inclusive experience when you reserve a Premium Suite (a value of more than $1,300 for two guests on a 7-day voyage). 🎉As a bonus, book by December 2, 2024, and you’ll only need a $300 deposit per guest to reserve your cruise (think of it as an extra perk)😉 Visit the link to learn more🤳 https://lnkd.in/gGfqxwHk
