HCI Assist Video’s Post

Support Tip Friday 💡 💠The Power of Framing Your Sentences Right in Customer Support 💠 Did you know that framing your response correctly can drastically improve a customer's experience? Instead of: "We can't process your request at this time." Try: "Let's explore alternative solutions that might work for you!" Positive language builds trust and fosters a sense of connection. What more tips can help support staff in framing sentences the right way? 🤔 Let us know in the comments! #customersupport #communication #positivity #linkedintips

Customer support teams have such a crucial role to play in the success of product/service based companies, but we often don’t realise that. It is not just about supporting the customer, it is about understanding what went wrong in the first place. Marketing teams can bring everyone to the doorstep, but it is the responsibility of business/product teams to keep them coming again and again. It is unfortunate that people working in these teams don’t have the business/product exposure that they need. If the roots of all the problems that customers raise are fixed, the company would definitely do better! #customersupport #painpoints

The Secret Ingredient for Successful Businesses is good customer service. Good customer service is super important for any businesses. It helps businesses keep customers happy and coming back, and also helps the business grow. Because a happy customer will market your service for free. I mean, we’ve all experienced good customer service at some point. What was your best experience? Share your stories in the comments and tag any amazing customer support reps you know. #msvirtuals #virtualassistants #virtualassistantusa #virtualassistantscanada #virtualassistantsuk #appointmentsetter #leadgeneration #graphicdesigner #videoeditor #socialmediamarketer #digitalmarketing #automationsolution

Check out this short video to learn more about us! It features a glimpse of our training, customer testimonials, and happy reviews. #TrainingExcellence #CustomerSatisfaction #VideoContent #BusinessSuccess #HappyCustomers #TrainingTips #ClientReviews #LearnAndGrow #BusinessTraining #CustomerFeedback

What's your CS stack? 🧰 In case you're looking to refresh or upgrade your toolset, here are some tools to consider: Flowla - for seamless customer onboarding VideoCom - for visual presentations UserGuiding - for intuitive product walk-through Influitive - for customer advocacy Gladly - for helpful customer service Custify - for 360' view of your customer success Share your must-have customer success tools below 👇 #customersuccess #customerengagement #customercentricity

Your product’s instruction manual can lead to a 300% increase in users - with just a small change! By turning your product’s written instructions into a tutorial video. A survey by Google found that users were 3X more likely to watch a YouTube tutorial than read lengthy instruction manuals for products. Tutorial videos take the important aspects of your product and turn them into a visual medium that’s quick to consume and easy to digest. This not only preserves the value proposition of your product but also helps in increasing conversion rates and maintaining customer retention rates in the long run. Like this example from Dropbox. It's simple and informative and takes a lot less time to get through than wading through a textual bit of content. Tutorial videos also help boost customer satisfaction. Educating customers makes them feel informed and confident using a product or service, which makes them more likely to have a great experience, leading to higher satisfaction and stronger brand loyalty. #Tutorial #TutorialVideos #Google #VideoMarketing #ContentMarketing

Boost your customer support with effective videos! Follow these tips to create clear, helpful, and engaging support videos that your customers will love. #CustomerSupport #VideoTips #OnSiteStudios

Customer support is a BIG deal—but doing it all yourself? Nearly impossible. you can set up automations that manage common questions, schedule calls, and even route more complex inquiries to you only when needed. Imagine responding to FAQs instantly, booking calls without lifting a finger, and having time for your biggest tasks. Sound like a dream? It’s totally doable with the right tools. Need ideas on how to set up customer support that runs itself? Type “HELP” in the comments, and I’ll walk you through it! #CustomerSupportAutomation #WorkSmarter #ScaleYourBusiness #GoHighLevelTips #SystemeIoAutomations #EntrepreneurLife

Bottom-funnel technical documentation ensures customers see the full value of your product. Detailed user guides and case studies highlight the benefits and demonstrate real-world applications, helping customers understand how your product can solve their problems. By showcasing practical use cases and success stories, you can build confidence and trust, encouraging prospects to make a purchase. Make your documentation a central part of your marketing strategy to drive conversions and customer satisfaction. #CustomerValue #TechnicalDocs #TechWriting #CustomerSuccess

💬 Listening is the most powerful tool in customer support. It’s not just about hearing words—it’s about understanding emotions and needs. I’m committed to turning customer voices into actionable insights. How do you make your customers feel heard? #CustomerSupport #Listening