Gina Glendinning’s Post

The Hiring Effect on Customer Service. The type of employees you hire can significantly impact customer service. Hiring individuals with strong communication skills, empathy, and problem-solving abilities can enhance customer satisfaction. Conversely, hiring employees who lack these qualities may result in poor customer experiences, leading to dissatisfaction and potentially damaging the company's reputation. Additionally, employees who are passionate about their work and aligned with the company's values are more likely to deliver exceptional customer service consistently.

Are you a #jobseeker who is #opentowork ? Were you part of a recent #layoff, were #laidoff? #hotjob ALERT  Check out this new #jobposting with Upgrade, Inc.! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 58 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, one a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Two recent client’s success stories: “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!” Benefits of hiring a Professional Resume Writer https://lnkd.in/gWpHBdBR   #careercoach #resumewriter #ono #nowhiring #gethired

DVA is not associated with this job opportunity. Customer Advocate, Time & Pay https://lnkd.in/gMC5EQxE US What you will do Be the face and voice of Zenefits once our customers are up and running on the platform Provide Tier 1 customer support through phone, email and chat Help customers get through critical moments with ease by taking a systematic approach to problem-solving and applying just a bit of detective work to solve any issue that comes your way Run point on customer issues that require masterful coordination between multiple Zenefits teams Act as the voice of our customers to help prioritize future enhancements to the platform... #career #job #jobs #jobsearch #education #business #success #hiring #careergoals #work #motivation #recruitment #love #employment #careers #careerdevelopment #resume #college #goals #job #training #careeradvice #interview #nowhiring #careercoach #entrepreneur #leadership #jobseekers #virtualassistant

A moment of truth for anyone in customer service. When faced with an upset or irate customer, how you handle the situation speaks volumes about your ability to keep the brand's reputation intact. It's not just about solving the issue at hand, but also about how you make the customer feel heard, valued, and respected. So, why do interviewers always ask, "How would you handle a difficult customer?" The answer is simple: They’re looking for someone who can turn a negative experience into a positive one, someone who can stay calm, listen actively, and offer solutions that restore trust. If you're someone who thrives under pressure and can maintain composure in tough situations, you already have what it takes to be a true asset to any customer-focused team. Let’s talk about it – how do you handle tough customer situations? #CustomerService #CustomerExperience #ProblemSolving #Recruiting #JobSearch

Struggling with tough customers? Try this simple technique ~ ~ ~ There was one time early in my career when I was faced with a customer who was extremely upset. I’ll never forget it! The frustration in their voice, the urgency in their tone. It felt like nothing I said was making a difference. But then I stopped. Instead of jumping straight into problem-solving mode, I took a step back and reminded myself: This is a human, just like me, with a need that isn’t being met. So, I asked questions. I listened. And most importantly, I let the customer know I understood how they felt. Slowly but surely, the tension started to ease. The key wasn’t just offering a solution, it was truly hearing the person out and empathizing with their frustration. In those moments, I’ve found that patience and empathy are often the most powerful tools. Taking that extra moment to understand the root cause of the issue before responding makes all the difference. When we approach situations with empathy, we're not just solving problems, we’re building trust. This is a technique I carry with me every day, and it’s helped me turn challenging interactions into positive outcomes, time and time again. Over to you! 💬What strategies do you use to manage tough customer situations? I’d love to hear your tips and experiences! ~~~~~~~~~~~~~~~~~~~~~~~~~~~ If you're looking for a customer service professional who excels in handling complex situations with empathy and problem-solving skills, let's connect! #CustomerService #CustomerSuccess #ProblemSolving #EmpathyInAction #CustomerExperience #RemoteWork #JobSearch #CustomerSupport #Recruiters #Hiring #RemoteCustomerService #CustomerSuccessManagement

🗣 A Quick Question for Customer Service Recruiters 🗣 When you’re hiring for customer service roles, what’s the one thing that makes a candidate stand out? • Is it a proven ability to handle high-volume inquiries? • A knack for turning frustrated clients into brand advocates? • Or is it about showing mastery in tools like CRMs and chat platforms? I’d love to hear what separates a good candidate from a great one in your experience! Drop your insights below—let’s start a conversation. 🙌 #CustomerService #RecruiterInsights #ClientSupport #CareerDevelopment

Attention #jobseekers #jobopportunities Available Now! If you think the job market has slowed due to Q4, think again. Are you #opentowork? Were you part of a recent #layoff, part of a #reductioninworkforce, #laidoff? Check out this new #jobposting with Eltropy! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 90 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, THREE a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Two recent client’s success stories: “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!” Benefits of hiring a Professional Resume Writer https://lnkd.in/gWpHBdBR   #careercoach #resumewriter #ono #nowhiring #gethired

Your product description is the first point of contact with your customers. Using this part effectively can save you a lot of money, customers, time, and staff resources. By doing it correctly: -You will reduce potential customer inquiries, as they will find everything they need in the description, minimizing extra work for your customer service team. -You will decrease the number of customers receiving unexpected items, as clear and detailed information helps them make informed decisions. -You will reduce disputes and partial refunds, because a clear description leaves no room for misunderstandings. By addressing all of the above, you save money and won’t need to hire additional staff to handle extra work caused by unclear product descriptions.

Handling Difficult Customers with Grace and Professionalism Dealing with challenging customers can be a daunting task, but it's an essential part of providing excellent customer service. Handling difficult situations with grace and professionalism not only resolves the issue but also leaves a positive impression. Here are some tips to help you navigate these situations with ease: ✅ Remain Calm and Composed: Take a deep breath, count to ten, or step away for a moment to collect your thoughts. A calm demeanor helps you think clearly and respond appropriately. ✅ Listen Actively: Pay attention to the customer's concerns, ask clarifying questions, and restate their issues to ensure understanding. This shows you value their time and care about their problem. ✅ Empathize: Show understanding. Use phrases like "I understand how frustrating that must be" or "I can see why you'd feel that way." ✅ Focus on Solutions: Instead of arguing or making excuses, concentrate on finding a solution. Ask "What can I do to resolve this for you?" or "How can I make this right?" ✅ Set Boundaries: Be firm yet polite when dealing with abusive or unreasonable customers. Remember, you can't control their behavior, but you can control your response. ✅ Know When to Involve Others: Don't hesitate to escalate the issue to a supervisor or colleague if necessary. This ensures the customer receives the help they need and you receive support. ✅ Follow Up: After resolving the issue, check in with the customer to ensure they're satisfied with the outcome. This demonstrates your commitment to their satisfaction. By implementing these strategies, you'll be equipped to handle difficult customers with grace and professionalism, turning potentially negative experiences into positive ones. I remain your exceptional Customer Service expert. Have a great day😊 #customerservice #opentowork #letsconnect #hiring #linkedincommunity

Are you looking to hire top-tier customer service representatives? Zendesk's latest blog post provides essential tips and tricks for finding the best talent. Click the link to learn more: https://snip.ly/9l9lxl #CustomerService #HiringTips #Recruitment #HelpFlow #HelpFlowShares