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DVA is not associated with this job posting Customer Support Specialist, EMEA https://lnkd.in/gADB3ExP Key Responsibilities: Holding high levels of professionalism and Deel product knowledge Using a consultative and empathetic approach in delivering customer support resulting in positive customer experience Efficiently work through tickets via voice calls, live chats, email and social media channels Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customers Continually learn the Deel platform, keeping up to date with product features and changes Open communication with internal team members and business operations to help optimize and support workflows #recruiting #nowhiring #hiring #jobs #jobsearch #job #recruitment #careers #recruiting #hiringnow #employment #career #jobseekers #jobopening #work #jobhunt #resume #jobopportunity #applynow #jobsearching #jobseeker #hr #staffing #jobshiring #cfbr #jobinterview #vacancy #recruiter #jobalert #business #joinourteam

DVA is not associated with this job opportunity. Customer Support Executive, EMEA https://lnkd.in/gZCtnPCV In this role, you will Respond to customer support tickets by email and occasionally take support calls during Western/Central European business hours (BST/CEST). Become an expert in the Close product including features, integrations, and all capabilities of the software. Escalate issues to senior support staff and engineering as needed. Prevent and detect fraud. Conduct systematic and periodic reviews of new user sign ups to confirm that they’re enthusiastic Close customers and not malicious or fraudulent users. Review and act on any billing changes, updates, refunds or credits. Identify bugs in the system and outline them for our engineering team to resolve. Coordinate with our Customer Success team to provide extra support to large customers. Maintain help center documentation and create content for new and updated features. #jobposting #jobs #jobsearch #job #hiring #jobopening #jobhunt #recruitment #jobsearching #employment #jobvacancy #jobopportunity #jobseekers #jobfair #nowhiring #jobshiring #jobinterview #recruiting #career #jobseeker #jobhunting #jobalert #careers #hiringnow #work #joblisting #jobopportunities #jobvacancies #jobseeking #dreamjob

DVA is not associated with this job posting Manager, Technical Customer Support at Omnidian https://lnkd.in/gXPBAcaE What Youll Do At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things youll be doing: Model our Omnidian core values by coaching, providing feedback, and developmental opportunities to build effective teams. Oversee a team of technical support representatives, ensuring they are properly trained, motivated, and equipped to handle customer inquiries effectively. Assist with escalated customer issues and provide guidance to team members on complex technical problems. Track key performance indicators (KPIs) such as response times, resolution rates, customer satisfaction scores, and ensure the team meets or exceeds performance targets. Continuously refine support processes and procedures to enhance efficiency and effectiveness, implementing best practices to streamline workflows. #jobboard #jobsearch #hiring #careers #employment #jobopportunities #jobposting #joblisting #jobhunt #jobseekers #jobmarket #jobadvertising #jobrecruitment #jobnetworking #jobplacement #jobvacancies #jobalerts #jobseeking #jobseekeradvice #jobinterviews #jobapplication #jobtips #jobadvice #jobstrategies #jobsuccess #jobgrowth #jobindustry #jobtrends #jobmarketinsights #jobboardtips

DVA is not associated with this job opportunity. Customer Support Specialist https://lnkd.in/g5mU-rwV What You’ll Do Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members Address all customer concerns politely, using active listening skills to understand and confirm the information Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience Proactively monitor in-progress deliveries and take corrective action when necessary Manage non-standard delivery situations with professionalism, empathy, and urgency Effectively use Salesforce and other internal tools to accurate log interactions and solve issues Collaborate with team members from various Roadie departments to ensure seamless delivery experience... #techjobs #jobsearch #hiring #technology #careers #jobopportunities #jobhunt #jobseekers #jobmarket #jobposting #jobopening #jobalert #joblisting #jobvacancy #jobseeking #jobseeker #jobboard #jobs #hiring #careers #employment #jobopportunities #jobposting #joblisting #jobhunt #cfbr #jobmarket #jobadvertising #jobrecruitment #jobnetworking #jobplacement #jobvacancies #business #work

DVA is not associated with this job post. Customer Support Manager, Europe https://lnkd.in/gzdMCiTh What you will do Support our users via email as well as answer their questions on all channels (tickets, forums, social media, store reviews, etc). As the first point of contact, take ownership of customer inquiries and drive each issue toward a swift and effective resolution. Manage cases from start to finish, from initial report and reproduction to writing bug reports and achieving resolution. Handle technically complex and escalated cases. Work with developers and QA to find and solve critical bugs in the wild. Effectively collaborate and communicate with team members on tasks such as clearing ticket backlogs as they come up. Assist with managing projects and processes that aim to improve how we support our customers. #jobs #job #jobsearch #hiring #recruitment #career #work #employment #careers #nowhiring #jobseekers #recruiting #business #jobsearching #jobseeker #jobvacancy #jobopportunity #jobhunt #resume #jobopening #hr #jobinterview #hiringnow #vacancy #jobshiring #motivation #education #staffing #interview

DVA is not associated with this job opportunity. Senior Manager, Customer Support - USA https://lnkd.in/gnCg-pPu What You Will Do: Ensuring the delivery of an exceptional customer experience at scale. Setting measurable goals to evaluate and consistently improve CSE team performance. Working towards the achievement of clearly stated annual targets. Handling escalated cases that arrive ad-hoc through various channels. Working with the Product organization to provide feedback and implement solutions. Engaging stakeholders at all levels of the business to drive cross-functional improvements... #techjobs #jobsearch #hiring #technology #careers #jobopportunities #jobhunt #jobseekers #jobmarket #jobposting #jobopening #jobalert #joblisting #jobvacancy #jobseeking #jobseeker #jobboard #jobs #hiring #careers #employment #jobopportunities #jobposting #joblisting #jobhunt #cfbr #jobmarket #jobadvertising #jobrecruitment #jobnetworking #jobplacement #jobvacancies #business #work

#hiring Production Agent, Atlanta, United States, fulltime #opentowork #jobs #jobseekers #careers #Atlantajobs #Georgiajobs Apply: https://lnkd.in/gjQKUgDN Overview:Role Purpose:The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.DoSupport process by managing transactions as per required quality standardsFielding all incoming help requests from clients via telephone and/or emails in a courteous mannerDocument all pertinent end user identification information, including name, department, contact information and nature of problem or issueUpdate own availability in the RAVE system to ensure productivity of the processRecord, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutionsFollow standard processes and procedures to resolve all client queriesResolve client queries as per the SLA's defined in the contractAccess and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clientsIdentify and learn appropriate product details to facilitate better client interaction and troubleshootingDocument and analyze call logs to spot most occurring trends to prevent future problemsMaintain and update self-help documents for customers to speed up resolution timeIdentify red flags and escalate serious client issues to Team leader in cases of untimely resolutionEnsure all product information and disclosures are given to clients before and after the call/email requestsAvoids legal challenges by complying with service agreementsDeliver excellent customer service through effective diagnosis and troubleshooting of client queriesProvide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutionsAssist clients with navigating around product menus and facilitate better understanding of product featuresTroubleshoot all client queries in a user-friendly, courteous and professional mannerMaintain logs and records of all customer queries as per the standard procedures and guidelinesAccurately process and record all incoming call and email using the designated tracking softwareOffer alternative solutions to clients

The following 40 companies have active job postings for the Customer Success Manager role. 1. Sprinto 2. Arcadia 3. Toast 4. Seamless.AI 5. Suki 6. Material Security 7. Smartling 8. Givebutter 9. Axon 10. PathAI 11. LogRocket 12. Aspire 13. Leaf International LLC 14. Instrumentl 15. Clari 16. PerformYard Yard 17. Opinion Stage 18. WorkRamp 19. Signifyd 20. SchooLinks 21. Bluesight 22. Zocdoc 23. Uptalent.io 24. Echo360 25. Ada 26. Axios 27. Samsara 29. Plivo 30. ParentSquare 31. Transfix 32. VideaHealth 33. ElevenLabs 34. Handshake 35. EvenUp 36. Zelda Security 37. Abnormal Security 38. Included Health 39. Aircall 40. Mavenoid If you know someone looking, please tag them. If you want to help others, please like/comment. If you’re hiring, please say for what role. Lastly, all is not doom and gloom in SaaS. A company hiring for a CS role is a key indicator that they are growing and need CSMs to support their customer base. This can be a great indicator of a company’s overall health because it signals that it is growing. 

Mastering the art of explaining technical terms to customers is crucial for any call center agent. Here are 5 proven techniques to boost your communication skills. If you find this helpful, share it with your network! ♻️ #jobs #worklife #nowhiring #hiring #jobsearch #recruiting #jobopportunity #workculture #careergrowth #careerchange #jobsearchtips #hiringnow #CallCenterJobs #CustomerServiceCareers #AdminJobs #AdminCareers #customerservice #contactcenters #callcenterservices #contactcentersolutions #contactcenter