Foresight’s Post

We were curious so we asked... 👀 What is the biggest benefit Foresight provides to you and your team? -- One of our best customers answered our call and we are incredibly grateful for her thoughts ⬇️⬇️ Thank you Siddhi Kodolikar, MBA, Customer Success Manager @ Rohirrim for sharing your perspective on how you leverage Foresight to drive better customer outcomes!! 🙏🏽 -- A few highlights: 🚀 Building stronger relationships with key stakeholders by knowing exactly what they care about (and Why) 🚀 Being able to forecast which bucket a customer falls into, based on how they actually feel 🚀 Transform customer engagement into a cycle of strategic Value Reviews Need to forecast your customer renewals with higher confidence, elevate your executive relationships, and make your life a whole lot easier in the process? Drop a comment below and we'll send you the playbooks Siddhi used to elevate her workflow and team 🎆🎆 #Testimonial #Advocacy #CustomerValue

I am thrilled to share that I have obtained a new certification from CustomerSuccessU.org CSM: Customer Success Advanced concepts which gave a clear understanding on - Data driven Decision making - Customer Success Plans - Advocacy and relationship building - Customer Success Metrics #customersuccess #personalgrowth

Mission statements should be opinionated! What statement are you trying to make with your product? It needs to resonate with your ICP. Be Opinionated. For Retentional, we've said Customer Success Planning is as much about the CSM who's delivering it, as it is the customer you're collaborating on it with. Customer Success Planning is also about YOU - the CSM. We're answering the following: How do you stand out and create an impact? How do you become the go-to person for your clients AND your organisation? The Strategic Partner for both sides of the same coin. Our answer? Customer Success planning. Why? Read our new mission statement linked in the comments to learn. #customersuccessplanning #customersuccess

🚀 Launching: Customer Success Confessions In the world of Customer Success, things don’t always go as planned. But it’s through the bumps, the surprises, and the missteps that we uncover some of our greatest lessons and moments of growth. 🌱 I’m excited to introduce Customer Success Confessions– a new series where I’ll be sharing real, unfiltered insights from my journey. It’s not always smooth sailing 🌈, but those learning moments make it all worthwhile. 💡 This series will showcase the highs ✅ and the unexpected moments 😅 of Customer Success. My hope is that these stories will resonate, connect, and spark great conversations 💬 among those of us who know this journey all too well. The first confession is coming soon – stay tuned! 👀 #CustomerSuccess #CXJourney #CustomerExperience #LessonsLearned #GrowthMindset #CustomerSuccessManager #SuccessStories #Confessions #BusinessGrowth #CustomerEngagement #LearnAndGrow

As the market tightens, demands get greater, and profitable growth harder we (and many of our clients) believe a new approach to customer strategy is one of the most valuable things you can invest in to support your account teams. Simple, Engaging, Flexible.

In my journey as a Customer Success Manager, I've re-evaluated a common industry practice: categorizing customers into tiers based on their value to the company. Over time, I’ve learned that this approach can inadvertently create disparities in the quality of service provided. Now, I am working on a holistic strategy where every customer receives personalized support and attention, irrespective of their size or spending power. This inclusive approach not only fosters trust and loyalty but also uncovers valuable insights and opportunities that might be overlooked when prioritizing based on tiers. By focusing on building meaningful relationships with all customers, we not only enhance their experience but also drive sustainable growth for our organization. Let's prioritize genuine connections and ensure every customer feels valued and supported. #CustomerSuccess #InclusiveService #RelationshipBuilding #CustomerExperience

🚨I am excited to officially announce the launch of Customer Success SHEnanigans! 🚨 This is a brand new webinar series created by myself and the incredible Paula Rice. 🎉 Together, Paula and I are blending our passion for Customer Success to bring you stories, actionable tips, and insights that will empower others in the industry. From account management strategies to keeping customers at the center of everything we do, we can’t wait to share it all with you! 💡 Stay tuned for our sessions—this is just the beginning!! #CustomerSuccess #CSShenanigans #WebinarSeries #AccountManagement #CustomersFirst #WomenInLeadership

DO THIS TO SHOW YOUR CUSTOMER SUCCESS TEAM THEIR DESTINATION & HOW TO GET THERE 🧭🧭🧭 ⚖️ When building & scaling a customer success team, there are so many things to do. 😕 But you must do this or else, your customer success team will be lost. 💡 In this video, I will demonstrate how to show your new customer success team the where & how. #strategy #customersuccess #vision #mission #purpose #strategicplanning #teams #teambuilding

"Thanks again for leading us through our customer strategy, exactly the type of inspiring positioning we need to be thinking of for this account". Many thanks for the feedback from this week's account team - it was a pleasure supporting you. Scarily, speaking with Customer Team Leaders 90% of their account teams don't have a customer vision and strategy!!!!! Our people-focused approach recognizes you have the people who know most about your business working with that customer. And with the right support and challenge they can create a great vision and strategy in 1-2 days. It isn't all about templates. It's great to see so many teams investing the time, focusing their efforts and engaging their teams to build powerful customer strategies to win in the market. #customerstrategy #peoplefocused #commercialsolutions

I presented to a group of Customer Success Executives today and, when preparing, I gave some thought as to what my own personal “operating system” is for customer engagements that drive success. I came up with these 6 components: 🎯 Align on and visualise a target outcome or set of target outcomes - both with customer and internal stakeholders 📈 Figure out how I’m going to measure what matters to indicate progress incrementally (ideally weekly) ✅ Regularly check-in on those measures to see if the needles are moving or are blocked 🔣 Take note of any repeatable practices or methods that are helping generate success ⁑ Align to other work. Connect to bigger purpose, to business outcomes and strategic measures. 🔗 Visualise the flow of value - establish how what I’m doing linked to others’ work also needed to deliver value. Explore how can we speed up that flow of value. What might I have missed that others do? #outcomes #measures #customer #success #metrics Stellafai 🚀