EALTHY’s Post

MEET THE SPEAKER: Kerry Flamank FOCUS: • Overcoming the challenges of intercultural communication within an internationalised healthcare sector with a globally mobile workforce • Practical ideas for participants to use • Explore trends and developments that are current and applicable RATIONALE: • Vet/client conversations follow a similar path to doctor/patient conversations. • Vets frequently have to discuss the costs of treatment and, inevitably, euthanasia. • These are difficult conversations and getting it wrong can result in complaints or a lost client. Each client has a budget for treatment and, after detailing treatment options, these constraints have to be respected. • Euthanasia of any pet, regardless of age or circumstances, is a highly emotional time. There is much unsaid by the client who needs help to make the decision. • Euthanasia handled sensitively can establish a firm bond with a client. AIMS: • To highlight the effective communication of treatment costs, significantly reducing client complaints. • To show how important active listening and a sensitive approach to end-of-life care is. • To share good and bad examples. Read the full abstract here: https://lnkd.in/eNb9DNtv See the programme: https://lnkd.in/e2JEPrgj #conference #medicalenglish #teachingenglish #healthcare #communication

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Ros Wright

Supporting teachers make the move into English for healthcare & OET. Since 2019, I have trained 467 overseas clinicians for 90+ hospitals across the NHS.

7mo

Looking forward to this talk at the EALTHY Conference in Sept!!

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