How important is good customer service? It is undeniable that consumers today place significant value in a financial provider they feel has their best interests at heart. The importance placed on good customer service is especially pronounced in Austria (46%), Germany (41%), and France (40%), where the proportion of consumers is significantly above the average across the rest of Europe and the US. Find out more in CRIF’s latest Banking on Banks report! https://hubs.ly/Q02-VG_J0 #customerservice #consumercredit #bankingonbanks
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Financial providers must embrace digital transformation without losing their personal touch This balance is critical, as consumers increasingly expect near-instant decisions for financial products and services like loans or credit. CRIF’s latest report Banking on Banks 2024: The customer experience provides an in-depth analysis of these trends across Europe and the US. Find out more on CRIF’s latest report! https://lnkd.in/dddvNwuQ #customerexperience #customerservice
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Banking on Banks 2024: The Customer Experience MAKING DIGITAL FINANCIAL SERVICES MORE PERSONAL Customer service quality has become a critical factor in consumer decision-making, especially in the financial sector. 👇 Dowload now CRIF's latest report! https://lnkd.in/dPFBj5YM #esg #financialservices #banking
Financial providers must embrace digital transformation without losing their personal touch This balance is critical, as consumers increasingly expect near-instant decisions for financial products and services like loans or credit. CRIF’s latest report Banking on Banks 2024: The customer experience provides an in-depth analysis of these trends across Europe and the US. Find out more on CRIF’s latest report! https://lnkd.in/dddvNwuQ #customerexperience #customerservice
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Cybersecurity Expert | Self Published | Best-Selling Author, Former Law Enforcement Officer
Why US Bank is Losing Customers Fast! Join us as we explore the quiet world of US Bank through the eyes of our main character. Dive deep into a thought-provoking observation on customer service and data handling that raises important questions about the banking industry. Don't miss this eye-opening commentary! #USBank #CustomerService #BankingIndustry #DataHandling #FinancialObservations #SilentBank #BankingInsights #CustomerExperience #FinanceTalk #BankingTrends
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A recent national survey highlights an interesting trend in banking preferences: 75% of Americans still value access to local branches, even amidst the rise of digital services. This reinforces the importance of balancing technology with personal touch. Discover more insights here: https://okt.to/m9iVLB
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The 4th report of the Banking on Banks for 2024 is ready. Read it to get insights to Customer Experience 👇🏿
Financial providers must embrace digital transformation without losing their personal touch This balance is critical, as consumers increasingly expect near-instant decisions for financial products and services like loans or credit. CRIF’s latest report Banking on Banks 2024: The customer experience provides an in-depth analysis of these trends across Europe and the US. Find out more on CRIF’s latest report! https://lnkd.in/dddvNwuQ #customerexperience #customerservice
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How to use data more effectively to meet enhanced customer demands 📊 Our Banking on Banks report 2024 highlights that people widely understand the benefits that advanced analytics and data can provide, and they will make decisions about who to bank with based on their ability to deliver this. What are the factors that help consumers choose a financial provider? The top answer across Austria, France, Germany, Italy, the UK and the US was offering products and services that are relevant and suited to their specific needs (44%). Find out more in CRIF’s latest report! https://hubs.ly/Q02PDWTw0 #BankingonBanks #CRIF
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Younger bank clients are seeking more digital offerings from financial institutions as interest in physical bank branches declines, a new report shows. Read more: https://hubs.la/Q02XBtt10
Digital offerings draw younger clients to FIs
https://bankautomationnews.com
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Financial providers must embrace digital transformation without losing their personal touch This balance is critical, as consumers increasingly expect near-instant decisions for financial products and services like loans or credit. CRIF’s latest report Banking on Banks 2024: The customer experience provides an in-depth analysis of these trends across Europe and the US. Find out more on CRIF’s latest report! https://lnkd.in/dddvNwuQ #customerexperience #customerservice
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Executive Director - Business Development covering Greece, Cyprus, Bulgaria and Romania
The CRIF "Banking on Banks 2024" report highlights how customer experience is shaping the future of financial services. With insights from 7,000 consumers across six countries, it reveals the growing demand for personalized, seamless, and immediate digital services. Traditional banks must evolve, balancing tech-driven solutions with human-centered support to compete with fintechs. Success lies in meeting diverse needs across demographics and regions, fostering loyalty through tailored and efficient interactions.
Financial providers must embrace digital transformation without losing their personal touch This balance is critical, as consumers increasingly expect near-instant decisions for financial products and services like loans or credit. CRIF’s latest report Banking on Banks 2024: The customer experience provides an in-depth analysis of these trends across Europe and the US. Find out more on CRIF’s latest report! https://lnkd.in/dddvNwuQ #customerexperience #customerservice
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What do Americans look for when banking with a digital-only bank? 💵 According to the latest data from our industry trends tool, YouGov Financial Services CategoryView, 55% of these consumers prefer the ease of money transfer, while the ease setting up an account was cited by 48% of digital-only bank account holders. Learn more about what matters most to American bank account holders: https://okt.to/viAaVz #YouGovCategoryView
