CRIF’s Post

Financial providers must embrace digital transformation without losing their personal touch   This balance is critical, as consumers increasingly expect near-instant decisions for financial products and services like loans or credit.   CRIF’s latest report Banking on Banks 2024: The customer experience provides an in-depth analysis of these trends across Europe and the US.   Find out more on CRIF’s latest report! https://lnkd.in/dddvNwuQ #customerexperience #customerservice

The 4th report of the Banking on Banks for 2024 is ready. Read it to get insights to Customer Experience 👇🏿

Banking on Banks 2024: The Customer Experience MAKING DIGITAL FINANCIAL SERVICES MORE PERSONAL   Customer service quality has become a critical factor in consumer decision-making, especially in the financial sector. 👇 Dowload now CRIF's latest report! https://lnkd.in/dPFBj5YM #esg #financialservices #banking

The CRIF "Banking on Banks 2024" report highlights how customer experience is shaping the future of financial services. With insights from 7,000 consumers across six countries, it reveals the growing demand for personalized, seamless, and immediate digital services. Traditional banks must evolve, balancing tech-driven solutions with human-centered support to compete with fintechs. Success lies in meeting diverse needs across demographics and regions, fostering loyalty through tailored and efficient interactions.

How to use data more effectively to meet enhanced customer demands 📊 Our Banking on Banks report 2024 highlights that people widely understand the benefits that advanced analytics and data can provide, and they will make decisions about who to bank with based on their ability to deliver this. What are the factors that help consumers choose a financial provider? The top answer across Austria, France, Germany, Italy, the UK and the US was offering products and services that are relevant and suited to their specific needs (44%). Find out more in CRIF’s latest report! https://hubs.ly/Q02PDWTw0 #BankingonBanks #CRIF

How important is good customer service? It is undeniable that consumers today place significant value in a financial provider they feel has their best interests at heart. The importance placed on good customer service is especially pronounced in Austria (46%), Germany (41%), and France (40%), where the proportion of consumers is significantly above the average across the rest of Europe and the US. Find out more in CRIF’s latest Banking on Banks report! https://hubs.ly/Q02-VG_J0 #customerservice #consumercredit #bankingonbanks

A recent national survey reveals a fascinating trend in banking habits: a remarkable 75% of Americans continue to prioritize access to local branches, despite the growing popularity of digital services. This underscores the vital need to merge advanced technology with a personal touch. Explore further insights here: https://okt.to/ycntHI

A recent national survey highlights an interesting trend in banking preferences: 75% of Americans still value access to local branches, even amidst the rise of digital services. This reinforces the importance of balancing technology with personal touch. Discover more insights here: https://okt.to/m9iVLB

When customer services fall short, consumers are willing to abandon their applications and potentially choose another financial provider 📳 To effectively compete in an era of heightened consumer expectations, more traditional banks and insurers must refine their approach by embracing digital transformation without sacrificing human support when required. How can you balance the increasingly diverse customer needs? 👉 Find out more in CRIF’s latest Banking on Banks report! https://lnkd.in/dddvNwuQ #customerexperience #customerservice #customermanagement

Small and medium-sized businesses want digital channels that are easy to access and use. Will banks rise to the challenge? Those that enhance their digital interactions stand to capture a share of this $180 billion market in the US. Explore insights from our recent NPS Prism® survey of 20,403 SMBs in the US, revealing key gaps in digital banking. https://atbain.co/3O49uJ2