Convirza’s Post

These are great use cases for Gen AI “out of the box”. I put that in quotes since a great deal of analysis and integration needs to be performed to achieve this functionality as you point out, Tom. But it shows the tremendous power of prompting with a foundational classification schema. Figuring out the use cases and business process workflows (and integrating via RPA types of tools) are heavier lifting (but still low effort compared with value). The technology of the task has a lower chance of hallucination because they are zero shot prompts - providing the data and asking the model to perform straight up out-of box functionality. Great article.

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#GenAI Can Help Companies Do More with Customer Feedback, via Harvard Business Review. I had fun working with Tom Davenport and Jim Sterne on this article. These are exciting times!

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Interesting read discussing how #GenAI can help companies do more with customer feedback: https://bit.ly/3Uknq4q

GenAI real world value ($) generating use case, especially for teams struggling to produce an effective applied use case for Gen AI for strategic business advantage. Customer Service (at scale) -> requires least friction, almost always makes you more customer-centric and can be scaled to make your customer feel more special as well as your employees smarter ! #genaimonetization #genai #llms #crm #customersuccess #customerservice #voiceofcustomer #voc #realworldapplication #businessdifferentiator

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