Commonwealth Bank’s Post

CBA it’s taking the lead in terms of Gen AI implementation globally. It’s exciting to experience how the bank is shifting its structure to be more agile and to deliever these AI use cases faster and safer. 🤖🚀

This morning, alongside Angus Sullivan, Michael Vacy-Lyle, Rebecca Warren and Victoria Ledda, we spoke to our people and media about some of the things that we have been working on at CBA to deliver better customer outcomes.    One of the things we talked about was using technology and AI to provide differentiated experiences to our customers and personalising those experiences at a much more rapid rate than we would have in the past.   For important issues like scams, fraud and disputes, using technology and AI in these areas is going to enable a much more real-time experience where we can save our customers time, help them better understand what is happening, and provide them with even more confidence that their money is safe.   #CommBankLife #ReimaginingBanking

It’s incredible to be a part of the CSL (Customer Servicing Lending) Culture Council Tech Team, especially as we work to reimagine banking for our customers through continuous investment in technology and AI. This year, we’ve seen how tools like the “enhanced POC(proactive outbound call) guide”and “The Digital Portal Help Guide” are not just innovations—they’re transformative solutions that empower lenders to better serve our customers. These initiatives reflect our commitment to leveraging technology to make banking simpler, faster, and more personalised. Personally, this aligns with Matt’s leadership philosophy of building a culture of continuous learning. By embracing emerging technologies and fostering collaboration, we’re not only improving processes but also shaping the future of customer service in lending. As we wrap up 2024, the call to action is clear: keep learning, keep advocating, and continue spreading the word about the Culture Council’s work. By championing innovation and amplifying these outcomes, we’re paving the way for even greater advancements in 2025. Here’s to reimagining banking, together! #CultureCouncil #AI #Innovation #commbanklife #CSLLeadership #commonwealthbank

Voice authentication is revolutionizing the banking sector, offering a seamless and secure solution for customer interactions and transactions. Here's why voice authentication is a game-changer: • Convenience: No need to remember complex logins - just use your voice! • Efficiency: Saves time by streamlining the authentication process. • Accessibility: Works for everyone, regardless of technical skills. • Cost-effective: voice authentication saves banks money on operational costs. • Security: It's harder to forge a voice compared to passwords or codes, reducing fraud risk. Embrace the future of Online Banking with voice authentication - a modern, efficient, and customer-centric solution! 🔊💳 #VoiceAuthentication #BankingInnovation #EfficiencyInBanking #voicebiometric #voicebiometrics #voicebiometricauthentication #kaizenvoiz #kaizenvoizind

As competition grows and fraud risk rises, quality support makes a huge difference to bank customers' financial security – and satisfaction. 🏦 👋 Read the new article from Tietoevry Banking for more: https://bit.ly/3zM1Waq #TietoevryBanking #FraudRisk #Support

As competition grows and fraud risk rises, quality support makes a huge difference to bank customers' financial security – and satisfaction. 🏦 👋 Read the new article from Tietoevry Banking for more: https://bit.ly/3zM1Waq #TietoevryBanking #FraudRisk #Support

As competition grows and fraud risk rises, quality support makes a huge difference to bank customers' financial security – and satisfaction. 🏦 👋 Read the new article from Tietoevry Banking for more: https://bit.ly/3zM1Waq #TietoevryBanking #FraudRisk #Support

Have you read our latest customer story? 💭 For Erste Group, a leading bank in Europe, managing multiple authentication vendors was too cumbersome. Erste wanted to ensure a more consistent and highly secure customer authentication experience across multiple markets. ✅ Erste opted for HID Approve, powered by our flexible Authentication Platform, which enables various SCA methods and factors such as one-time password (OTP), biometrics, and more. 📈 Today, every customer log-in using Erste's mobile banking app is powered by the HID Authentication Platform. Erste's streamlined banking experience has resulted in enhanced customer satisfaction and a significant reduction in call center complaints. Read the full story ➡️ https://hid.link/JeL

👥🏦📲 Banking customers expect not only secure but also reliable and transparent services – especially in online #banking. Breaches of trust, whether from security failures, service outages, transaction errors, or lack of transparency, can lead to customer dissatisfaction and even loss. That’s why banks need to leverage technology to build trust! Trust in online banking goes beyond fraud prevention – it’s about ensuring continuous reliability and availability. What technology solutions strengthen customer trust and foster loyalty? What actions lead to lasting results? Discover more in our latest blog post 👉 https://lnkd.in/dvFmxCat #customerloyalty #technology #customerexperience

In today's world, real-time updates are essential. With EzyNeobank, powered by Striga, we deliver instant alerts, proactive fraud detection, and personalized insights. Stay informed, stay secure, and experience true real-time banking. #RealTimeBanking #EzyNeobank #CustomerExperience #dhrubok