Collective Solution’s Post

An amazing panel discussion with Alyssa Fenoglio Sabine Louët Rodney B. Smith Ingo Floren all about the future of customer engagement and what we need to do to get there! #REcustomerEU24

Today’s customer self-service experiences have evolved beyond FAQs and contact options becoming a comprehensive hub for customer engagement. Learn how to leverage 11 foundational capabilities to improve the customer journey: https://gtnr.it/3wUkEuQ #GartnerCSS #SelfService #CustomerService

Session spotlight for the free, virtual Customer Support Summit, October 9. 🔦 'Using data to personalize the customer experience' with Kimberly Ayala, Director of Customer Success, North & South America at Akeneo 🧠 It's more important than ever to tailor your approach to customers based on their specific needs. 🤝 Using data to back up your message adds legitimacy, increases customer engagement, and builds your reputation as a trusted advisor.This session will talk about ways to use data to drive customer experiences that are personalized for maximum impact. Secure your free space: https://lnkd.in/ebz2yyXr

We also have a diagnostic tool that you can use to evaluate your organization against these 11 foundational capabilities. Ask me to learn more. #selfservicesuccess #selfservice #selfserviceexperienceassessment #ssea

Session spotlight for the free, virtual Customer Support Summit, October 9. 🔦 'Using data to personalize the customer experience' with Kimberly Ayala, Director of Customer Success, North & South America at Akeneo. 🧠 It's more important than ever to tailor your approach to customers based on their specific needs. 🤝 Using data to back up your message adds legitimacy, increases customer engagement, and builds your reputation as a trusted advisor. This session will talk about ways to use data to drive customer experiences that are personalized for maximum impact. Secure your free space: https://lnkd.in/exUQRbyg

Today’s customer self-service experiences have evolved beyond FAQs and contact options becoming a comprehensive hub for customer engagement. Learn how to leverage 11 foundational capabilities to improve the customer journey: https://gtnr.it/3TK2F1I #GartnerCSS #SelfService #CustomerService

Unlock customer loyalty with sales and support automation. Elevate your business efficiency with AslasChat. 🚀 Let technology streamline your operations and enhance customer experiences. #CustomerLoyalty #SalesAutomation #SupportAutomation #BusinessEfficiency #AslasChat #TechSolutions #StreamlinedOperations #EnhancedCustomerExperience #EfficiencyBoost #AutomateYourBusiness

Session spotlight for the free, virtual Customer Support Summit, October 9. 🔦 'Using data to personalize the customer experience' with Kimberly Ayala, Director of Customer Success, North & South America at Akeneo. 🧠 It's more important than ever to tailor your approach to customers based on their specific needs. 🤝 Using data to back up your message adds legitimacy, increases customer engagement, and builds your reputation as a trusted advisor. This session will talk about ways to use data to drive customer experiences that are personalized for maximum impact. Secure your free space: https://lnkd.in/eKAYy54v

Thrilled to announce that I could dedicate a portion of my time to re-explore the "Voice of The Customer" concept. This course regroups the general comprehension of the methods and approaches deployed in Customer Engagement in order to establish customer-centricity as the core of our business model, no matter its kind. #Customer_Engangement #Voice_of_Customer

🌍 In a world driven by quick wins and instant gratification, what if the true secret to sustainable success is nurturing long-term customer loyalty and genuinely appreciating your team? 🤝🌟 Are YOU Doing CX Right®? #CustomerLoyalty #customerexperience #customerservice #Employeeexperience Doing CX Right®‬