Christopher John Mora’s Post

Name: NICE Customer Stories | Kaiser Permanente: JD Power Scores
Uploaded: 2024-12-19T20:15:41.824Z
Duration: 25 s
Channel: Christopher John Mora

Christopher John Mora

Graphic Designer at NICE

With help from NICE, healthcare system Kaiser Permanente's JD Power Scores have improved. Kelvin Chan, Regional Manager for Pharmacy Call Center at Kaiser Permanente, notes that the company was able to pull sentiment scores and offer both positive and constructive feedback to agents. Learn more on NICE Customer Stories: https://bit.ly/4gpcBIt #NICECustomerStories #WinWithEnlighten #CustomerExperience

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NICE Customer Stories | Kaiser Permanente: JD Power Scores
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With help from NICE, healthcare system Kaiser Permanente's JD Power Scores have improved. Kelvin Chan, Regional Manager for Pharmacy Call Center at Kaiser Permanente, notes that the company was able to pull sentiment scores and offer both positive and constructive feedback to agents. Learn more on NICE Customer Stories: https://bit.ly/4gpcBIt #NICECustomerStories #WinWithEnlighten #CustomerExperience

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NICE Customer Stories | Kaiser Permanente: JD Power Scores
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