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Founder of Bridge, helping businesses and brands understand, engage and influence their audiences

Interesting comments from Mail CEO Rich Caccappolo about the use of paywalls in the online news ecosystem. Quite a few publishers – particularly the Financial Times and The Economist in the UK and The New York Times – have made a success of selling subscriptions. That reflects the fact their readers are typically older and richer. But Caccappolo is worried about a “two-tiered group” – in other words, the half who can’t afford to or don’t want to pay for their news. He talks about people reading “murky or less reliable information”, saying “an informed public is the foundation of democracy”. He's not so explicit but these fears are particularly acute in a year of elections in some of the world’s largest democracies, when the risk of misinformation and disinformation is high. (For its part, the Mail has a hybrid model, Mail+, that gives some paying subscribers access to more premium content.) At the heart of this is the paywall vs ad-funded model choice that has faced UK news brands for the past decade and more (in reality, as the Mail shows, it’s not quite so binary). It’s become clear that for the majority of publishers, relying on cash from ads alone doesn’t work. The market is too fragmented and essentially controlled by the US tech giants. Premium brands’ paywall models are far sturdier, though not immune to economic downturns when consumer spending power wanes. Unfortunately there are no easy answers here. In the UK we’re lucky to have the BBC, which democratises access to reliable news. But a healthy news ecosystem requires a plurality of media, not over-reliance on a publicly funded corporation. The House of Lords’ future of news inquiry is currently grappling with some of this, and taking evidence from a few heavy hitters, but it’s unlikely to solve the conundrum. And with the greatest respect to House of Lords committees, the scale of this issue surely demands higher profile interventions. It would be great to hear the most influential voices help to put this more front and centre of public debate. As Caccappolo says, it goes right to the heart of the future of our democracy. https://lnkd.in/e7tMTbey

Hard paywalls are 'dangerous' says Mail CEO Rich Caccappolo

Hard paywalls are 'dangerous' says Mail CEO Rich Caccappolo

pressgazette.co.uk

Really interesting piece, especially as digital advertising looks set to be transformed by cookie deprecation and the rise of retail media. The two-tier aspect isn't just about affluent consumers. Your examples - the FT and economist - both provide something that nobody else does in quite the same way. It's content worth paying for because nobody is giving away that stuff for free. Mail+ is taking a similar approach but it's very limited (10-15 articles a day, according to that piece). Yes, media need to find a way of making their place in the funnel more valuable. And good luck to them. But that needs to go alongside making sure their journalism remains valuable too. As much as I'm a big fan of the BBC, I'm not sure the way it uses public money to provide free written-word journalism, is helping that - or, therefore, UK democracy.

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Andrew Barratt

Problem Solving Cyber Security Executive

7mo

There are already two tiers. The as bad as the Mail tier, and the better than the Mail tier.

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Adam Kirby

Founder & CEO, EvaluateLocate and Director & Head of Data & Insights, JPES Partners

7mo

Interesting and thoughtful summary

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