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If you only watch one thing this week and you love #loyalty - you must watch this! Today’s Blind Loyalty Challenge is with Dr Nejib Ben-Khedher, Divisional Senior Vice President, Emirates Skywards. This insightful 15-minute challenge is definitely worth a listen and covers: The power of partnerships in airlines (Nejib says partnerships should be an additional P with in the 10Ps of customer loyalty! - Chapter 5 of BLIND LOYALTY). These partnerships need to be adding value to the programme. How to use gamification as a tool to build lively engagement: a brilliant example is Skywards Exclusives: “Money can’t buy experiences” and customers bidding their points to do tea tasting in the plantations in Sri Lanka, as an example. Finding loyalty inspiration: a shoutout to Emirates Skywards themselves for providing inspiration and competitors such as Qantas & Air Canada. Watch our #blindloyaltychallenge for loyalty insights with Dr Nejib https://lnkd.in/db7pPmsh Blind Loyalty - 101 loyalty concepts radically simplified, is available now on https://lnkd.in/erfZw5GJ or directly from Amazon. Follow Amanda on instagram: https://lnkd.in/dN2QjsRR

🔹BIG NEWS🔹 Read below for the latest on FNTC’s new CEO Fiona Downing! #VOTA #Timeshare #FNTC

RGI is celebrating some major wins this week! 🎉 Starting a company is no small feat—it’s hard work, resilience, and a commitment to keep pushing forward. But when you do, great things happen. Here’s a look at what we’ve accomplished: ✴ Orders rolling in: Seeing my hard work pay off as orders come through is a huge milestone. Will post images when they are set instore! ✴ Expanding capabilities: We’re adding new services that will make RGI stand out even more. ✴ Building partnerships: Meeting with amazing agency partners who believe in our vision and potential. KC really has some great organizations headquartered here. ✴ Becoming a supplier for a powerhouse company: This is a game-changer that will take us to the next level. Recap: It’s been a journey filled with ups and downs, but every step forward is worth it. I am grateful for the incredible people cheering me on, the partnerships, and the momentum that keeps us moving. Excited for what’s next! Side note: my son voted for the first time this week! What an incredible milestone for him, and one proud moment for me. #RGI #CelebrateTheWins #Resilience #BigThingsAhead #vote

The WSC Board elects a new Chair and Vice Chair. The World Shipping Council (WSC) Board of Directors has appointed Soren Toft, CEO of MSC Mediterranean Shipping Company, as the new Chair of the Board. @Randy Chen, Vice Chairman of Wan Hai Lines, has been elected as Vice Chair. Soren Toft and Randy Chen will serve two-year terms that begin immediately. The new Chair and Vice Chair will succeed Rolf Habben Jansen, CEO of Hapag-Lloyd AG, and Jeremy Nixon, CEO of ONE, who have served as co-Chairs of the WSC Board for two terms beginning in November 2020, according to a release.

If you only watch one thing this week and you love #loyalty - you must watch this! Today’s Blind Loyalty Challenge is with Dr Nejib Ben-Khedher, Divisional Senior Vice President, Emirates Skywards. This insightful 15-minute challenge is definitely worth a listen and covers:  ✅ The power of partnerships in airlines (Nejib says partnerships should be an additional P with in the 10Ps of customer loyalty! - Chapter 5 of BLIND LOYALTY). These partnerships need to be adding value to the programme.  ✅ How to use gamification as a tool to build lively engagement: a brilliant example is Skywards Exclusives: “Money can’t buy experiences” and customers bidding their points to do tea tasting in the plantations in Sri Lanka, as an example.  ✅ Finding loyalty inspiration: a shoutout to Emirates Skywards themselves for providing inspiration and competitors such as Qantas & Air Canada. Watch our #blindloyaltychallenge for loyalty insights with Dr Nejib 💡 https://lnkd.in/d_zF9j_c Blind Loyalty - 101 loyalty concepts radically simplified, is available now on https://lnkd.in/ecdmwZrC or directly from Amazon. Follow me on instagram: https://lnkd.in/dZicxb5k

Reflecting on Our Impact: FCOMS UK CIC’s Journey Since Incorporation At FCOMS UK CIC, our mission is to ... https://buff.ly/4gcTL6C

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PCS - Port Community Systems is a multi-user system for automatic data exchange between shipping lines and port services in order to speed up the registration of arrival, parking, departure of ships, as well as customs clearance of goods. On April 25, 2024, IMO published Guidelines on port community systems FAL.5/Circ.54. Which presents the basic principles for the harmonization, standardization and interoperability of various private and public commercial and maritime information exchange systems, including the "single window" environment, as I wrote earlier. It will be useful for those who are "Onshore" and who are interested in how the port works. I also attach supporting publications from open sources to the guide. Sources: docs.imo.org , unece.org (United Nations Economic Commission for Europe), unescap.org (Economic and Social Commission for Asia and the Pacific), wcoomd.org (World Customs Organization). #port #commercial #imo

Everyone in Intercity is really chuffed with these results and rankings - but so what? Well firstly, engaged and motivated staff deliver a higher quality of customer service - our NPS is +90 and average ITSM CSAT 9.3. Officially World Class 👌 Secondly, it’s a tough labour market in our sector, we continue to attract high calibre candidates - it seems great people want to work in a great Company and these results validate that. (We are Hiring so checkout careers on our website). 👀 Thirdly, succesful Managed Services delivery relies heavily on relationships and trust, our colleagues’ positive attitude and ‘can do’ approach is key to establishing these values. The Tech is the same - it’s our people that make the difference. 👫 Finally, our vision is to be the best technology company to work for and with. These Best Companies results (#No1 UK Telco) validate that those aren’t just words, it’s something we live and breath by. 😇 A huge thank you and congratulations to all colleagues at Intercity and a special shout-out to Andrew Jackson and Charlie Blakemore as I’m a great believer that leadership style and beliefs always set the tone of the organisation they lead. 🫡 Whether you’re looking for a better job or better IT service experience see what you’re missing out on via https://lnkd.in/dCi2JZrW #bestcompanies #2024BigReveal

From setting an alert to understanding how to price a complex award and a lot more.