Billie Lynn Craft’s Post

Tomorrow, hear from industry analyst @John Leh and Intellum’s CXO @Greg Rose on how customer education programs can drive significant business impact. John and Greg will be digging into recent survey data—showcasing customer education trends and what high-performing customer education programs are doing differently. Save your seat for the webinar here   https://lnkd.in/eS2SB5dJ #CustomerEducation #CustomerTraining

Tomorrow, hear from industry analyst John Leh and Intellum’s CXO Greg Rose on how customer education programs can drive significant business impact. John and Greg will be digging into recent survey data—showcasing customer education trends and what high-performing customer education programs are doing differently. Save your seat for the webinar here... #CustomerEducation #CustomerTraining

Tomorrow, hear from industry analyst John Leh and Intellum’s CXO Greg Rose on how customer education programs can drive significant business impact. John and Greg will be digging into recent survey data—showcasing customer education trends and what high-performing customer education programs are doing differently. Save your seat for the webinar here 👉 https://lnkd.in/e9KM-bFz  #CustomerEducation #CustomerTraining

This Thursday, hear from industry analyst John Leh and Intellum’s CXO Greg Rose on how customer education programs can drive significant business impact. John and Greg will be digging into recent survey data—showcasing customer education trends and what high-performing customer education programs are doing differently. (Yes, THAT survey data. 😎 ) Save your seat for the webinar here 👉 https://lnkd.in/eKzU_hba #CustomerEducation #CustomerTraining

IT’S COMING 🤯 Customer education professionals—the data you need to make a business case is coming. Every customer education professional wants benchmarks and insights into what successful customer education programs are doing differently. And that’s exactly what you’ll see in the 2024 Customer Education Trend & Benchmarks Report. We commissioned our friends at Forrester to survey 300 customer education decision makers. The report will come out soon! #CustomerEducation #CustomerTraining

Today’s the day! The 2024 Customer Education Trend & Benchmarks Report is here! In this report, you’ll get insight on: -Trends on the growth and trajectory of customer education -The economic impact of customer education as a function -The most popular and effective methods of educating customers -How high-performing customer education teams think about resourcing -How customer education teams are leveraging AI Download the report here 👉 https://lnkd.in/gT5xZzvP  

Here's how to make your business case for customer education 👇 🌟 Leverage data (like the 2024 Forrester report on Customer Education Benchmarks) to showcase the importance of CE 🌟 Look at what industry leaders are doing to give direction to where you're heading 🌟 Highlight your successes to date—and the opportunity to grow even more 🌟 Keep advocating for growth We put together a template to help you with your business case for customer education. Grab your copy here 👉 https://lnkd.in/eiuEkgmR #CustomerEducation #CustomerTraining

Today’s the day! The highly anticipated 2024 Customer Education Trend & Benchmarks Report is here. 🔥 In this report, you’ll get insight on: - Trends on the growth and trajectory of customer education - The economic impact of customer education as a function - The most popular and effective methods of educating customers - How high-performing customer education teams think about resourcing - How customer education teams are leveraging AI Download the report and learn what top-performing customer education teams are doing to drive business growth!

OK, I love this! Customer education thought leaders share their reactions to a recent Forrester study, commissioned by Intellum. Hear what they had to say here: https://lnkd.in/g-fWETjm #CustomerEducation #CustomerTraining

Many leaders underestimate the positive impact that customer education and #learningtechnology makes on customers, partners, and employees. Intellum recently partnered with Forrester to measure the impact of #customereducation. 🔭 The big discovery? 🎓 96% of customer education programs see positive ROI of their customer education programs 🎉 🏢 Companies reported... 🎓 an average 38.3% increase in adoption of products targeted by training 🎓 26.2% improvement in customer satisfaction 🎓 35% increase in average lifetime value per trainee 🎓 28.9% increase in win rates for new customers 🎓 15.5% decrease in customer support costs Check out the full report at