Benchmarkit’s Post

💫 Beyond CAC: Mastering retention costs! SaaS Talk unveils the metrics that matter for customer retention efficiency. Learn to measure renewal costs and optimize your SaaS retention strategy. Have you listened to last week's episode? Get caught up now at https://lnkd.in/emWfAhKJ #CustomerRetention #SaaSMetrics #RetentionCosts #ARRRenewal

In the highly competitive and rapidly evolving landscape of SaaS, where customer loyalty is a key driver of success, reducing churn rates has become a top priority for businesses. Read More Here: https://ow.ly/aGi350SlX8V #CloudBlue #CustomerChurn #SaaS

Struggling with customer churn in your SaaS business? 🚀 Dive into our complete guide on SaaS onboarding, and learn how to transform first-time users into loyal advocates. Unlock the secrets to success from sign-up to retention. Read now 👉 https://lnkd.in/d8RmKb6i #SaaSOnboarding #CustomerSuccess #BusinessGrowth

Has your SaaS hit product-market fit? If yes - Great! Now, it's time to ensure you capitalize on this milestone effectively. From scaling strategies to customer retention, these five key actions will help you propel your SaaS to new heights. Swipe through this carousel to discover what steps to take next 👇 #SaaSGrowth #ProductMarketFit #NextSteps

Picture a SaaS world where: - The Customer Success org starts with Solutions - There's a Chief Solutions Officer on the board - AEs consult with SEs on all ongoing deals - Customers talk 80% in conversations - Focus is on adoption, not renewals How much retention would go up? I'm guessing by A LOT. P.S: Because customer adoption almost guarantees renewals. #presalesevolution #customersuccess #saas

📽 Customer Success: The Secret Sauce for Thriving Businesses! Let’s talk Customer Success—the game-changer behind happy customers, retention, and sustainable growth 🚀. I made this video to break down what Customer Success really means and why it’s a must-have for any modern business. Whether new to the concept or looking to level up your strategies, this is for you! 👉 Check it out here: https://lnkd.in/duNGbbzR 💬 Got thoughts on Customer Success? I’d love to hear how it’s driving results in your business in the comments! #CustomerSuccess #SaaS #CustomerExperience

📊 When should you officially record a customer cancellation in SaaS? It's a question that can make or break the accuracy of your SaaS metrics, especially when it comes to retention rates like Gross Dollar Retention (GDR) and Net Revenue Retention (NRR). There are two key dates to consider: the Indication Date (when the customer informs you of their intent to cancel) and the Revenue Stop Date (when the subscription actually ends and revenue ceases). While both dates are important, recording the cancellation based on the Revenue Stop Date is critical for accurate financial reporting. Misaligning these dates can lead to incorrect metrics, impacting how you measure customer retention and the overall health of your business. 💡 Takeaway: Align your finance and customer success teams on when to record cancellations to ensure your SaaS metrics truly reflect your business performance. Episode 146 is now on YouTube: https://lnkd.in/g-GFffYK #SaaS #CustomerSuccess #SaaSFinance #CustomerRetention #SaaSMetrics #ChurnRate #NetRevenueRetention #GrossDollarRetention #FinancialReporting #RevenueMetrics #SaaSBusiness #SaaSCFO #RetentionStrategy #BusinessMetrics #CustomerChurn #SaaSGrowth #SubscriptionModel #SaaSAnalytics #SaaSStrategy #BusinessHealth #FinancialAccuracy

📊 When should you officially record a customer cancellation in SaaS? It's a question that can make or break the accuracy of your SaaS metrics, especially when it comes to retention rates like Gross Dollar Retention (GDR) and Net Revenue Retention (NRR). There are two key dates to consider: the Indication Date (when the customer informs you of their intent to cancel) and the Revenue Stop Date (when the subscription actually ends and revenue ceases). While both dates are important, recording the cancellation based on the Revenue Stop Date is critical for accurate financial reporting. Misaligning these dates can lead to incorrect metrics, impacting how you measure customer retention and the overall health of your business. 💡 Takeaway: Align your finance and customer success teams on when to record cancellations to ensure your SaaS metrics truly reflect your business performance. Episode 146 is now on YouTube: https://lnkd.in/g-GFffYK #SaaS #CustomerSuccess #SaaSFinance #CustomerRetention #SaaSMetrics #ChurnRate #NetRevenueRetention #GrossDollarRetention #FinancialReporting #RevenueMetrics #SaaSBusiness #SaaSCFO #RetentionStrategy #BusinessMetrics #CustomerChurn #SaaSGrowth #SubscriptionModel #SaaSAnalytics #SaaSStrategy #BusinessHealth #FinancialAccuracy

📊 Research shows that 26.5% of SaaS customer churn is due to card declines. Losing customers can become a serious issue for a SaaS business, especially if the churn rate exceeds 10%. No matter how effectively you attract new customers, it won't help if they keep leaving. In a new article, we share 8 proven tactics that helped our clients reduce their churn rate from 10% to 3% 📈 Find out now how to keep your customers and ensure stable growth of your business! 👉🏻 https://lnkd.in/gV-c8Cix #SaaS #customerchurn #churnrate

The article explores effective strategies for reducing churn rates in SaaS businesses! It emphasizes the importance of understanding customer needs and behaviors to improve retention. Key points include enhancing user onboarding experiences, leveraging data analytics for predictive insights and prioritizing customer success initiatives. By implementing even just one or two of these strategies and fostering a culture of continuous improvement, SaaS companies can reduce churn and drive sustainable growth! Another great article from Jason M. Lemkin at SaaStr