Australian Communications and Media Authority (ACMA)’s Post

Speech for IBBL Customer Service Month Seminar of September'2024

Kudos to Benin Electricity on achieving 100% E-billing for MD customers! This milestone sets a new standard for the industry. Building on this success, I propose: *Next Frontier: 100% E-Reading via SCADA* 1. Leverage bill delivery to collect customer input and meter readings simultaneously. 2. Develop tools enabling direct communication with MD customers' meters. While E-billing enhances efficiency, automated E-reading will further optimize operations. Benin Electricity's achievement serves as a wake-up call for other Discos: *100% E-Billing Today, 100% E-Reading Tomorrow* With determination and innovation, 100% E-Reading is within reach.

This week marked a significant milestone for Fortem Solutions as the first Tpas England training session was delivered to our Site Managers from across our LHP, Hull and Birmingham contracts. During the session key elements of customer care and proactive complaint management was explored, highlighting our commitment to providing exceptional service to our customers. Here's a peek at what the training workshop included: 🛠 Importance of Customer Care: ✔️Understanding external drivers and what's expected. ✔️Exploring what makes truly outstanding customer service and its impact on our business. 🗣 Communication Skills: ✔️Equipping our team with high-level communication skills essential for effective customer engagement. ✔️Highlighting the importance of listening skills to better understand and address customer needs. 💡 Proactively Dealing with Complaints: ✔️Shedding light on the significance of complaints ✔️Delving into the role of the Ombudsman, investigating complaints, and best practices for early resolution. ✔️Emphasising the importance of analysing and learning from complaints to continuously enhance our service. This training session represents our dedication to continuously improving our service and standards. We're excited about the positive impact this will have on our interactions with our customers. Here's to raising the bar! 🌟 #CustomerCare #ComplaintManagement #ContinuousImprovement #Fortem #CustomerExperience Andrew Brown Julian wright

I’m thrilled to be a speaker trainer at a crucial training session on #geopolitical risk and its profound impacts on business, finance, and the insurance sector. In today's technology-driven world, we are still grappling with the economic and social aftermath of #COVID-19. Concurrently, we face significant geopolitical challenges: the EU-Russia conflict over Ukraine, the China-Taiwan tensions dominated by Sino-US rivalry, and the volatile situations across #MENA and #GCC regions, including the Israel-Gaza conflict and Houthis attacks in Yemen. Additionally, #cybersecurity threats and climate change further complicate the landscape, affecting global #sustainability. As we approach #2024, a year marked by major global #elections, understanding these political and geopolitical shifts becomes imperative for business professionals. Proactive alignment and awareness based on insights from leading economic and financial reviews by #EY, #WEF, #Deloitte, and other global management consulting leaders are essential. Join us for this vital discourse to enhance your geopolitical risk awareness and preparedness. #geopolitics #risk #insurance #reinsurance #RedSea #UkraineWar #RussiaNATO #IsraelGazaCrisis #ChinaUSTensions #TaiwanChinaCrisis #cyberwarfare #assets #financials #security #liquidity #valuation #businessstrategy #globalawareness #sustainability #PII #NICL

CSRD’s ESRS S4 puts the spotlight on how businesses interact with and impact consumers and end-users. At its core, this standard focuses on how businesses ensure that their products and services respect consumer rights, maintain high safety standards, and actively engage with customer feedback. Ready to redefine your customer impact? Contact Ethos to ensure that you build trust with your customers and meet the expectations set by ESRS S4.

Good Ads are just simple ideas💡 with excellent execution!

Customer support is often overlooked by companies because it doesn't directly generate revenue or have clear growth metrics. However, this is a critical mistake. The quality of customer support can significantly influence whether customers stay loyal to a product or service. Prioritizing and investing in your customer support team isn't just about solving issues—it's about sustaining long-term relationships and driving customer retention. Give customer support the importance it truly deserves.

Our ability to create shared value is dependent upon building deep relationships with our stakeholders. By continuously engaging with you, our valued customer, we understand your evolving needs and expectations which guide our strategic initiatives to foster value creation and preservation, while safeguarding against any decline. Find out more about how we are working to enhance your experience and create lasting value in our 2023 KCB Group Integrated report: https://bit.ly/4bttHSJ #ForPeopleForBetter #KCBNiYetu

Holding the coverted ServiceMark from the ICS bolsters 2 of our 3 key pillars- our customers and our people. With 85% of customers rating us 5* on Trust Pilot and an NPS score of 81, customers really are at the core of who we are

Pippa Episode 5 Product knowledge Comprehensive understanding of company products is essential for customer service professionals to effectively troubleshoot issues and provide tailored assistance to customers in need. Your partner in success!! #PPSI #KeyCustomerServiceSkillsandHowToDevelopThem