Andreas Bubenzer-Paim’s Post

Interesting article.

🎯𝐇𝐨𝐰 𝐂𝐚𝐧 𝐁𝐚𝐧𝐤𝐬 𝐒𝐡𝐢𝐟𝐭 𝐁𝐫𝐚𝐧𝐜𝐡𝐞𝐬 𝐟𝐫𝐨𝐦 𝐓𝐫𝐚𝐧𝐬𝐚𝐜𝐭𝐢𝐨𝐧𝐬? 𝑰𝒏𝒕𝒆𝒓𝒆𝒔𝒕𝒊𝒏𝒈 𝒓𝒆𝒂𝒅𝒊𝒏𝒈 𝒐𝒏 𝒕𝒉𝒆 𝒄𝒖𝒓𝒓𝒆𝒏𝒕 𝒔𝒕𝒂𝒕𝒆 𝒐𝒇 𝒃𝒓𝒂𝒏𝒄𝒉 ! 💁Excerpts: 𝐁𝐫𝐚𝐧𝐜𝐡 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Banks are shifting from transactional services to providing expert advice in branches, aiming to enhance customer service and foster growth. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭: There’s an increased demand for personal interactions at bank branches, especially post-pandemic, with a focus on building relationships and trust. 𝐃𝐞𝐬𝐢𝐠𝐧 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲: Modern branch design and technology are being reimagined to facilitate better in-person advice and streamline operations. 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐂𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞𝐬: Banks face the challenge of balancing walk-in traffic with the availability of universal bankers to maintain high-quality customer experiences. #BranchTransformation #Banking #BankBranches #DigitalTransformation

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