Here’s what we learned from The Account Management Secrets Podcast episode “Why Unhappy Customers Stay”: "I’m not saying we shouldn’t make our customers happy—of course, we should. And shame on us if we don’t. The point is, it has nothing to do with whether they stay or how much they pay. It’s irrelevant.” - Greg Daines Lots of powerful topics in this convo: - The link between measurable results and long-term retention - Why net promoter score might not reflect true loyalty - How prioritizing progress over satisfaction fosters stronger relationships Check out the full episode to learn how focusing on outcomes can drive retention and sustainable growth.
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Save yourself time ➡️ make your business more efficient and productive I'm piggy-backing off Chris Webb's latest podcast - give it a listen. Chris discusses the importance of properly established and documented systems, so that your team can run the show while you concentrate on growing the business. Problem is, this often isn't done because you're too busy in the first place to do the work that will ultimately free up your time. So here is a way that you can write your processes in 𝘮𝘪𝘯𝘶𝘵𝘦𝘴, instead of hours.
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Here’s what we learned from The Account Management Secrets Podcast episode “Why Unhappy Customers Stay”: “Happy customers stay, and unhappy customers leave”—or do they? Greg Daines challenges this assumption, explaining why retention is more about delivering measurable results than keeping customers happy. Lots of powerful topics in this convo: - The link between measurable results and long-term retention - Why net promoter score might not reflect true loyalty - How prioritizing progress over satisfaction fosters stronger relationships Check out the full episode to learn how focusing on outcomes can drive retention and sustainable growth.
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The latest episode of the Value Pricing Podcast is now available: How to Avoid Your Services Being Seen as a Commodity 🎙️ In today’s episode you will learn: 🌟 Why competing on price is a losing game. 🌟 How to differentiate your services in a crowded market. 🌟 The value of intangible benefits in client relationships. 🌟 Strategies to enhance your brand and reputation. 🌟 Why perception management is crucial for success. 🌟 Insights into charging premium prices for your expertise. Tune in now to discover the secrets of escaping the commodity trap. Don't miss out on transforming your business with expert insights. 📚 🎧 Listen now! 🎧 https://lnkd.in/d-BkpC2S
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Have you watched Episode 20 of the Pressure Point podcast? We sit down with Yael Rosen to discuss the keys to unlocking a balanced, high performance culture in the workplace. 🏆✨ Yael dives into the importance of setting clear expectations, defining KPIs, and creating an environment that fosters success and high performance for everyone. She emphasizes that without understanding their expectations, individuals can’t perform at their highest level. Providing context about their goals and giving them the flexibility to achieve them shouldn’t be a huge hurdle… but there is a line between flexibility and diligence which at times, can become blurry. Don’t miss out on these invaluable insights – watch the full episode here: https://lnkd.in/dSYpDjYj
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Currently helping over 500 accounting firm owners make more money | Chartered Accountant, Public Speaker
The latest episode of the Value Pricing Podcast is now available: How to Avoid Your Services Being Seen as a Commodity 🎙️ In today’s episode you will learn: 🌟 Why competing on price is a losing game. 🌟 How to differentiate your services in a crowded market. 🌟 The value of intangible benefits in client relationships. 🌟 Strategies to enhance your brand and reputation. 🌟 Why perception management is crucial for success. 🌟 Insights into charging premium prices for your expertise. Tune in now to discover the secrets of escaping the commodity trap. Don't miss out on transforming your business with expert insights. 📚 🎧 Listen now! 🎧 https://lnkd.in/dRd8ab9s
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Make Calm your new KPI // Host, Beyond Margins Podcast // I help business owners build calmer businesses with comfortable margins // Speaker, CFO + COO, Consultant
Here’s the truth: Calm businesses don’t just happen—they are meticulously designed. They require forethought, planning, and most importantly, clarity in every aspect. Why Clarity? Clarity in business means removing ambiguity—ensuring everyone understands: 🎯 What success looks like 📊 The company's values and goals 🛠 How each role contributes to the bigger picture This transparency leads to: 🔄 Consistent operations and less turnover 💡 Empowered employees who are engaged and satisfied 📈 Effective and efficient workflows, prioritizing important tasks Ultimately, that clarity is a big foundational element that's common among calm businesses -- it's where the process to engineer something calmer actually starts. I'm geeking out about this in more depth on the Beyond Margins Podcast this week. Listen to the full episode here: https://lnkd.in/gaaHF-Ub
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Helping business owners maximize business value, design an exit strategy, and transition their business on their terms.
Ever considered outsourcing as a way to streamline your operations? In this week's Maximize Business Value Podcast episode, I share our story of outsourcing technical support and the valuable lessons we learned along the way. Outsourcing can seem like a silver bullet for operational efficiency, but it's not without its pitfalls. Join me as we dissect the importance of aligning outsourcing decisions with your core business values and the impact on customer service and company reputation. Don't miss out on these essential insights for business owners considering outsourcing. Podcast --> https://bit.ly/3VrKTCM
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Small Business Success Coach- Visionary Practice and Business Solutions Physician, Practice/Businesses Owner, Serial Entrepreneur
In case you missed it: A Must-Listen Podcast Episode! Have you checked out our Visionary Practice Solutions Podcast episode on maximizing profits in private practice? This gem dives into five powerful strategies every private practice owner needs to hear! In this episode, Dr. Sarah shares her insights on: ✔️ Setting profit goals and working backward to reach them ✔️ Adding new, cash-based services to boost income ✔️ Cutting costs with smart vendor negotiations ✔️ Overcoming the mental block around charging what you’re worth ✔️ Delegating tasks to elevate your practice’s efficiency If you missed this one, now’s your chance to listen and get inspired! Ready to take your practice to the next level? - https://lnkd.in/gbgFWErT #businesscoach #privatepractice #practiceowner #smallbusinessgrowth #practicegrowth
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A little Sunday tip for influence! Whoever you're trying to convince, whether it's your boss or a colleague, aim to make them feel like an integral part of the journey. Encourage them to share your idea back to you, allowing them to feel that it originated from their own thoughts and insights. Bhushan Sethi gives an excellent breakdown on the Inside the Process Podcast. Check it out 👉 https://lnkd.in/e_xgHf-Z
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I help High Net Worth Individuals and Business Owners with their Wealth Accumulation, Preservation, Stresses, simplify their complex lives, and make sense of their why to achieve their goals faster and more efficiently.
Just a few weekends ago, we saw swings of 3-5%. The question is, how are you positioning your portfolio? As Mike Tyson famously said, "Everyone has a plan until they get punched in the face." Well, consider this your punch. Are you ready to ride it out or will you make the necessary adjustments? Now is the time to think critically about your strategy. Check out the full podcast here: https://lnkd.in/g94DTDp3
