Amerivents Event Staffing & Management’s Post

What does a high performing sports team have to do with a successful hospitality operation? The Team A successful team puts people with different skillsets together to pursue a common goal. Each team member has tasks assigned to them that play into their personal strengths and contribute to the overall success. This is true for a sports team just as it is true for your team. The Guest Experience If you get the mixture of players right, your operation is going to run smooth. Your goals are clearly defined and so are the roles of your team members. If you choose the right team members: - They will work well with each other, working more efficiently and saving you on payroll costs. - They will be happy within their team and will stay with you longer, reducing your need to hire replacements and saving you costs. - They will create better guest experiences which will lead to happier guests. The increase in reputation will lead to higher demand and revenue. - They will create meaningful connections with your guests, inviting them to return and spend more at your venue. - They will up sell, cross sell, offer that second glass of wine and dessert, again leading to higher revenue Get the Guest Experience right, choose the right players. Win the game.

Well done

Why are events staff important: Within the tapestry of event planning, one thread stands out as indispensable: the presence of friendly and welcoming events staff. Their role extends far beyond logistical support; they are the custodians of ambiance, the architects of positive experiences, and the embodiment of hospitality. Here's why the presence of friendly Wave staff can elevate any event from ordinary to extraordinary. 😁 Welcoming Atmosphere: Our staff serve as the first point of contact for attendees, setting the tone for the entire event. A warm smile, a genuine greeting, or a helpful gesture can instantly make attendees feel valued and welcomed. This initial interaction creates a positive atmosphere, easing any apprehensions and fostering a sense of belonging. 🤹♀️ Enhanced Engagement: Engagement lies at the heart of any successful event. Wave staff act as catalysts for engagement by initiating conversations, answering queries, and guiding attendees through various activities. Our approachability encourages attendees to actively participate, whether it's private or commercial event. ➡ Seamless Experience: Navigating through an event can sometimes be overwhelming, especially for first-time attendees. Friendly staff act as navigational beacons, guiding attendees effortlessly through the venue, providing directions, and offering assistance whenever needed. Their presence ensures that attendees can focus on enjoying the event without worrying about logistical hurdles. ⭐ Personalized Service: Every attendee is unique, with individual preferences and needs. Wave staff possess the ability to adapt and provide personalized assistance, whether it's recommending activities based on interests, accommodating special requests, or addressing concerns promptly. This personalised touch leaves a lasting impression, fostering loyalty and positive word-of-mouth. 🎉 Lasting Memories: Ultimately, it's the interactions and experiences that attendees remember long after the event concludes. Wave staff play a pivotal role in shaping these memories, leaving attendees with fond impressions of the event. Whether it's a heartfelt conversation, a helpful recommendation, or a shared laugh, these moments create a lasting bond between attendees and the event itself. In conclusion, the value of friendly events staff in enhancing the enjoyment of an event cannot be overstated. Beyond their functional roles, they infuse events with warmth, hospitality, and a sense of community. So talk to us about sourcing staff for your next event. https://lnkd.in/ghWECEc3 #staff #hiringstaff #eventsstaff #eventorganisers #eventplanners #venues #corporates #venues #Oxfordshire

🔵 'H' is for Hospitality - Elevating the Game: Hospitality as a Revenue Driver for Sports Clubs 🔵 In the world of sports, providing exceptional hospitality experiences is not just about creating memorable moments for fans; it's also a powerful revenue-generating strategy for sports clubs. By offering premium hospitality services, clubs can attract high-value customers, increase revenue streams, and build lasting relationships. Here are three strategies to ensure great hospitality: 1️⃣ **Tailored VIP Experiences**: Create tailored VIP experiences that cater to the unique preferences and expectations of high-end customers. From exclusive seating options to personalised services, make every guest feel like a VIP. 2️⃣ **Innovative Event Packages**: Develop innovative event packages that combine sports action with hospitality offerings. Consider themed events, pre-game parties, and post-game networking opportunities to enhance the overall experience for guests. 3️⃣ **Exceptional Customer Service**: Train staff to deliver exceptional customer service at every touchpoint. From the moment guests arrive to the time they leave, ensure that their needs are met promptly and professionally to leave a lasting positive impression. Great hospitality is not just about meeting expectations; it's about exceeding them and creating unforgettable experiences that keep guests coming back for more. By prioritising hospitality, sports clubs can boost revenue, enhance brand loyalty, and set themselves apart in a competitive market. What are your top strategies for delivering great hospitality in sports clubs? #Hospitality #SportsClub #VIPExperience #EventPackages #CustomerService #RevenueGeneration #BrandLoyalty #CustomerExperience #PremiumServices #Innovation #Success

What do you like the sound of more - Gate Captain or Event Assistant? 👀 Everyone wants to be a Gate Captain — it sounds cool and suggests a more regal duty, even though the role mainly involves distributing wristbands. It’s hardly the glamorous job you envision when you invest thousands in a degree in event management! 🎓 But - and there is a BIG but - because here’s the thing, every job at an event is crucial, even if it doesn’t come with a fancy title like Gate Captain! 🫡 At Wembley Stadium, our team of 80 dedicated staff engaged with over 80,000 people by distributing their PixMob wristbands each night in June & August. That’s an incredible amount of face-to-face interaction at an event! 🤝 So, while at The Occasionall Group (formerly Festivall Services) we might not be designing grand stages or managing high-profile guests, facilitating this simple yet essential aspect of the event has its own kind of magic. 🪄 It’s all about people, teamwork, engagement, and ensuring everyone has a great time! 🎉🙌 Every role contributes to the overall experience. To all the unsung heroes of events - it’s the little things that make the biggest impact! ❤️ 📸 ...with some of our amazing London Gate Captains, Staff Supervisors, and Pixmob’s Samantha Torres #EventProfessionals #Leadership #Teamwork #EventManagement #WristbandWarriors

Meet Rian Potgieter, Operations Manager for our F&B outlets in the Premier Inn Hotels across the UAE and Qatar, including Mr. Toads Pub & Kitchen and Nuevo. Rian has also managed the operations of our pop-up outlets at world-stage events such as COP28 and Emirates Rugby 7s. We wanted to find out more about Rian and his diverse role! ♦ What is your proudest accomplishment during your time working for MMI & ELR? I’m extremely proud of being involved in the growth of Mr. Toad’s Pub & Kitchen – it has become a favourite in many local communities, known for its excellent food and atmosphere. And in the last couple of years, it has been shortlisted for multiple awards. ♦ What skills have you developed or strengthened since joining the company? I have honed my event management and operational skills with my involvement with the Emirates Rugby 7s and Cop28. I’ve also grown my understanding of hotel operations in the MENA region, including market benchmarks and metrics. ♦ What attracted you to join MMI & ELR? MMI & ELR is a well-established company with a fantastic reputation, it is such a diverse business with an expansive portfolio of F&B offerings – how could I pass up such an opportunity? ♦ What motivates you in your job? I think it’s important to not focus on what others are doing but focus on what I can do to be better than I was yesterday and ensure that I am giving the best that I can and doing so, provide exceptional customer experiences. ♦ What's one thing people don't know about you that they would be surprised about? I love baking and cooking. I make sourdough, yogurt, soft cheeses, and butter. The process of making things like sourdough and yogurt is very relaxing, and it's one of my favourite things to decompress at the weekend. ♦ If you could visit anywhere in the world, where would it be and why? If I could choose to go anywhere, it would be space! I would love to be up there, looking at the vastness of the universe. Maybe I should have become an Astronaut? ♦ What's your go-to karaoke song? The all-time classic from the King of Rock and Roll, Elvis - Blue Suede shoes. ♦ What's the most unusual talent you have? I can bend my thumbs backwards 90 degrees. Not many people can, I'm told. ♦ If you were a superhero, what would your name and powers be? Can I choose to go to Hogwarts instead?

What's the secret to success in event sales? How can we protect the wellbeing of event teams during peak season? And what is the impact of Gen Z joining the events and hospitality workforce? Discover all this and more in our latest One Amazing Experience interview with Sophie Linin, Deputy Head of Events at Venue Hire at Royal Museums Greenwich Full episode now on YouTube - link in the comments 🎧 #EventProfs #EventSales #EventCareers

🔵 'H' is for Hospitality - Elevating the Game: Hospitality as a Revenue Driver for Sports Clubs 🔵 In the world of sports, providing exceptional hospitality experiences is not just about creating memorable moments for fans; it's also a powerful revenue-generating strategy for sports clubs. By offering premium hospitality services, clubs can attract high-value customers, increase revenue streams, and build lasting relationships. Here are three strategies to ensure great hospitality: 1️⃣ **Tailored VIP Experiences**: Create tailored VIP experiences that cater to the unique preferences and expectations of high-end customers. From exclusive seating options to personalised services, make every guest feel like a VIP. 2️⃣ **Innovative Event Packages**: Develop innovative event packages that combine sports action with hospitality offerings. Consider themed events, pre-game parties, and post-game networking opportunities to enhance the overall experience for guests. 3️⃣ **Exceptional Customer Service**: Train staff to deliver exceptional customer service at every touchpoint. From the moment guests arrive to the time they leave, ensure that their needs are met promptly and professionally to leave a lasting positive impression. Great hospitality is not just about meeting expectations; it's about exceeding them and creating unforgettable experiences that keep guests coming back for more. By prioritising hospitality, sports clubs can boost revenue, enhance brand loyalty, and set themselves apart in a competitive market. What are your top strategies for delivering great hospitality in sports clubs? #Hospitality #SportsClub #VIPExperience #EventPackages #CustomerService #RevenueGeneration #BrandLoyalty #CustomerExperience #PremiumServices #Innovation #Success

I’ve planned and delivered hundreds of events. For big ass brands like Commonwealth Games, Blackmores and Royal Melbourne Show when I was an event manager. Now I have the privilege to help new event planners and small business owners. Like, creative agencies, wineries and event venues. And the same thing is true in both cases. The simpler the event process, the better. You need LESS steps. Not more. #eventmanagement #eventplanning #strategy

When you've had such great training and inspiring mentors throughout your career, you know what is possible with the right leadership... I have been extremely lucky to have seen good leadership in action and the right training paying off with staff working as a team leaving extremely happy customers and clients. However, since going solo and, acting as an agent for my event clients, such as venue finding and managing events, there has been a real variety of service levels. Because of this, I started offering 𝗘𝘃𝗲𝗻𝘁 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 support to venue teams over the past couple of years. The smallest thing can put people off confirming with you and here are some examples of feedback I've recieved: 👉 Slow response to phone calls and emails. 👉 Incorrect name or spelling of name when it's already spelt in email addresses, and email signature. 👉 Other large events happening the same day (internal or external). Yes, I prioritise emails and while I was taught to reply to emails within 3 hours, I think 24hours is more realistic in the real world. It will show your client how important you think their business is to you. If you can't spell their name correctly or if you get bookings mixed up, it will make them doubt your attention to detail and wonder what else could go wrong. As for other events happening the same day, how will you prepare to manage your clients smaller event and give them the same attention and dedication? Has the client had to ask or have your reassured them so they don't have to worry? You might not be able to stop other events happening at your venue onsite, but if you're aware of external events happening such as marathons or festivals that will affect your client and their travels, then be on top of this. ⭐️ Provide alternative routes ⭐️ Highlight busy times ⭐️ Ensure you have done everything in your power to make your clients customer journey as seamless as possible. This is just a small snippet of things I get into with teams and can even create bespoke training packages should there be something you'd like to focus on. Have you ever been put off by something that was done/said/happened? Let me know in the comments below. #Hospitality #EventProfs #Hoteliers 📸 Steven Havers from CorValu Photography 📍 Compton Verney 👥 Hannah Jameson, David G., Helen Davies,